Voucher redemption guide for MyAladdinz

1. VOUCHER REDEMPTION
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2. ● Select Voucher & Quantity
● Add to Cart
● Check Out
● Place Order
● Transfer Gems
● Collect Voucher
Overview of the Steps
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3. Step 1
1.Log in to the MyAl@ddinz App
2.Select My Aladdinz from the bottom right corner on the Dashboard
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4. Step 2
1.Select ‘List of
Merchants’
1.Then, select
‘Redemption’
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5. Step 3
1.Select the voucher
you want to redeem
2.Select ‘Voucher
Type’
3.Determine the
Quantity of the
voucher the you want
to redeem
4.Select ‘Add to Cart’
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2
3
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6. Step 4
1.Tap on ‘View Cart’ once
you have done selecting the
vouchers.
2.Check the items in your
Cart. If incorrect you can
adjust the quantity or click
on the ‘x’ to remove the item
from the cart. Select
‘Update Cart’ if you made
any changes.
3.If your items are correct,
select ‘Proceed to
Checkout’.
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3
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7. Step 5
1.Complete the billing
page.
1.Then, scroll to the
bottom of the page.
Tap ‘Place Order’.
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8. Step 6
1.Transfer
Gems
Two possible
ways to transfer
Gems:
i. Scanning
QR Code
ii. Transfer to
Username:
sgvoucher
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1. Transfer by QR Code or to
Username
2. Key in the Number of Gems
3. Key in 9003* (mobile last 4-digit)
4. Put in your 6-digit confirmation
PIN.
5. Confirmation of Order will show.

9. 9
Scan to
Transfer
Gems
Gem Transfer
to Username
The two ways to transfer Gems

10. 10
Tran
Transfer to Username
Key in
Username:
sgvoucher
Key in Gem
amount
Send
Mobile last 4-
digit (9003)

11. 11
Confirm Gem Transfer
with your 6-Digit Pin

12. What happens after I have transferred
the Gems?
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13. 1.You will receive a Confirmation Order by email.
2.Failure to transfer Gems for the Voucher Order within 24-hour once order is
placed will result in the cancellation of your order.
3.MyAl@ddinz will process your order within the following working day.
4.By the following week’s Monday, you will receive an SMS notification to
collect the vouchers if they are ready. (certain vouchers require to meet a
minimum amount. E.G. Caltex or Golden Village)
5.Any voucher orders received before Thursday, 11 pm (GMT+8) will be available
for collection from the following Monday.
6.Any voucher orders received after Thursday, 11 pm (GMT+8) will be available
to collect, 2 weeks from the following Monday.
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Sample email:
Confirmation of
Order

15. Terms & Conditions
1.Voucher redemptions are limited to 3% of Total Gem Purchased.
2.The 3% redemption limit will not be renewed unless you made a new purchase of
Gems. You’re entitled to 3% voucher redemption limit for each new purchase of Gems
in a single transaction.
3.Failure to transfer Gems for the Voucher Order within 24-hour once order is
placed will result in the cancellation of your order.
4.Redemption that does not comply to the policy will be cancelled by the next working
day.
5.Strictly NO REFUNDS after successful redemption.
6.You’re not allowed to exchange the voucher for cash, Gems, Points or to a different
voucher in the platform.
*You’re advised to read the voucher details carefully before tapping redeem.
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16. Frequently Asked Questions
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17. 1.What do you mean by “voucher redemptions are limited to 3% of Total
Gem Purchased”?
For example, when you purchased 1000 Gems, you can use up to 30 Gems
for the voucher redemption. If you exceed the amount of Gems allowed for
the redemption, your order will be cancelled and the Gems returned to
your wallet.
The 3% redemption limit will not be renewed unless you make a new Gem
purchase. You’re entitled to 3% voucher redemption limit for each new
purchase of Gems in a single transaction.
For each redemption made, your voucher limit will be deducted until the
total 3% limit has been used up.
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18. 2.If I redeemed the wrong voucher or want to exchange my redemption to
different voucher, can I do so?
Redemptions made are strictly FINAL and NOT REFUNDABLE NOR
EXCHANGEABLE to cash, Gems, Points or to other vouchers in the App.
You’re advised to read the terms and voucher’s details carefully before
deciding to redeem.
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19. 3.How do I check if my voucher redemption is successful?
You will receive a Confirmation of Order by email. Please check your
spam/junk mailbox if the email is not found. Your email provider may have
accidentally filtered it. MyAl@ddinz team will notify you by SMS
notification and email once the voucher is ready for collection.
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20. 4.Who should I look for if I need technical assistance?
Please write to support@myaladdinz.com along with the description of
error that you encountered. Kindly provide us with a screenshot of the
error if available.
Include your mobile number and AID (MyAl@ddinz ID number - obtainable
from the Dashboard) as well, so that we can identify your account
efficiently.
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MyAl@ddinz ID (AID)