The document summarizes the applicant's 18 years of experience in managing technical infrastructure and operations in healthcare, specifically related to dialysis. He has experience managing teams that support dialysis clinics and medical devices. Most recently he was a Technical Services Supervisor overseeing 14 dialysis clinics in Turkey, managing equipment, suppliers, and technical training. Previously he held similar roles overseeing the technical operations of up to 22 dialysis clinics.

1. Over 18 years of experience managing and coordinating technical infrastructures and operations in
healthcare services. Supporting various BU’s and therapies; providing technical maintenance and
training in apheresis, peritoneal dialysis and hemodialysis, infusion systems, blood extractors, nutrition
compounding systems and HD water treatment systems. Setting up hemodialysis centers’
infrastructures including wiring, piping, all relevant technical setup as per requirements as well as
upgrading and maintenance of these infrastructures. Managing and coordinating technical operations
including budgeting, cost managements and optimizations.
WORK EXPERIENCE
02/2016–Today RTS Renal Therapy Services (Baxter Turkey); Istanbul, Turkey
Technical Services Supervisor
Managing and coordinating all technical infrastructures and technical operations of 14 dialysis clinics in
10 cities in Turkey. Managing a team of 11 resident technicians, a pool of 450+ dialysis machines and
400+ medical devices, coordinating 30+ technical service suppliers nationwide, budgeting, planning and
execution of calibrations and scheduled maintenances, cost optimization, energy management,
technical audits, project management and technical trainings. Hands-on maintenance and repair
support as both routine and when necessary for HD machines, water treatment systems and other
therapy related devices in clinics. Tracking all clinic reports such as routine water samples and patients’
blood reports to obtain maximum treatment quality for patients.
09/2013–02/2016 RTS Renal Therapy Services (JV of Baxter and Eczacibasi-Baxter); Istanbul, Turkey
Eczacibasi-Baxter; Istanbul, Turkey
Medical Devices Manager
RTS responsibilities similar to above position, including asset optimization and disposal during
downsizing of RTS from 22 clinics to 14.
Optimization projects, including;
 Water treatment systemconsumption reduction through back-wash timing optimization.
 Electrical cost reduction through tariff optimization, LED lighting, timer installations and
compensation boards optimization.
 Re-allocating machine pool by brand to minimize technical service response time and cost.
MustafaDemircan
Esenşehir Mh. Barajyolu Cd. No:17
Ağaoğlu Eltes Güneşi Sitesi B3 Blok D:46
Y.Dudullu / ISTANBUL TURKEY
Mobile: +90 533 280 33 32
mute.demircan@gmail.com

2.  Optimize scheduled maintenance intervals in compliance with brand specs, therefore eliminating
unnecessary PM frequency and cost for all brands of HD devices.
 Optimize devices/patients ratio to reduce operational costs by scrapping old devices with high
operational costs.
 Hemodialysis treatment session optimization to maximize efficiency in operational and HR costs.
 Water treatment systemvalidations completed in this period.
Eczacibasi-Baxter responsibilities include;
 Managing the withdrawal and legal disposal procedures of 6000+ Infusion Pumps and 100+
Nutritional Compounder Devices from market due to changes in specs requirements.
 Preparing all photography works for the product catalog of Eczacibasi-Baxter.
 Innovation and Suggestion System leadership. Innovation Team won “The Best Communication
Project” prize from Eczacibasi Group during this period.
01/2007–09/2013 RTS Renal Therapy Services; Istanbul, Turkey
Technical Operations Senior Specialist
Managing and coordinating all technical infrastructures and technical operations in 22 dialysis clinics in
14 cities in Turkey. Managing a team of 20+ resident technicians, a pool of 650+ dialysis machines and
500+ medical devices, coordinating 30+ technical service suppliers nationwide, budgeting, planning and
execution of calibrations and scheduled maintenances, cost optimization, energy management,
technical audits, project management and technical trainings. Hands-on maintenance and repair
support as necessary for HD machines, water treatment systems and other therapy-related devices in
clinics.
Additional responsibilities include; clinics’ operations, resource optimization, infrastructural preparation
for greenfield / acquisition expansions and relocations. Managing and optimizing of spend budgets of
clinics with an emphasis on technical items.
As a Baxter approved trainer, certification of RTS Clinics’ technicians to initiate in-clinic technical
maintenance and repairs for Baxter HD devices.
Leading Innovation Team and related activities.
Conducting internal technical audits to check compatibility with ISO9001 and regulations of MoH, EHS,
Engineers’ Chambers about buildings, clinic operations and infrastructures. Organize and managing of
solving findings for full compatibility.
Preparing and managing all technical procedures with QA Teamto standardize all clinic and technical
applications in clinics.
Managing of unused and old assets’ scrapping procedures with Finance Team, according to financial and
MoH regulations.
Knowledge on regulations of fire, escalators, water & drains, heating, ventilating and air conditioning,
electrical infrastructures (such as generators, compensation and harness boards, UPS systems, wirings,
groundings and measurements), EHS, patients’ care, water systems, calibrations, validations, HD and PD
treatment protocols and other buildings and treatments related subjects.
04/2004–01/2007 Eczacıbaşı-Baxter Hospital Supplies TechnicalServices; Ankara, Turkey
Senior Technical Service Specialist / Hemodialysis Group Leader

3. Initialisation of in-company hemodialysis technical service activities instead of 3rd party service providers
to reduce maintenance cost of Baxter HD devices sold by Eczacibasi-Baxter.
In responsibility, 800+ HD devices in field. Optimizing technical maintenance costs and 3rd party service
providers’ activities according to Baxter technical procedures.
Managing of all spare parts and warehouse. Field corrective action organisations.
 15+ Field Corrective Actions completed before deadline.
 Reduced yearly maintenance cost per device in RTS Clinics as pilot.
 Reduced customers’ maintenance cost by changing preventive maintenance intervals in compliance
with Baxter procedures instead of HD market behaviour created by TS providers in Turkey.
 As a Baxter approved trainer, initiating of certification of 3rd party service providers and RTS Clinics’
technicians to initiate in-clinic technical maintenance and repairs for Baxter HD devices.
 Training of hemodialysis device users for standard and advanced HD therapies in clinics.
 Additional maintenance and repair support to Baxter peritoneal dialysis and nutrition technical
group.
02/1998-04/2004 Eczacıbaşı-Baxter Hospital Supplies; Izmir, Turkey
Technical Service Specialist
Maintenance, calibration, repair and user/patient trainings of apheresis devices, blood bank devices,
blood pack extractors, blood warmers, infusion pumps, syringe pumps, nutritional compounding
devices, laminar flow cabinets and peritoneal dialysis devices.
Opening of a TSE (Turkish Standards Institution) approved technical service branch in İzmir for
maintenance and repair of infusion pumps to reduce shipping costs and response time.
Designing and manufacturing of thrombocyte bag shakers, peritoneal dialysis bag warmers, manual
blood pack extractors, air compressors to reduce exporting costs and to create pricing advantages for
Sales Teamin tenders.
Refurbishments of allowed parts of devices according to Baxter procedures to reduce spare parts cost.
09/1997-01/1998 Metesan Elektrik Malzemeleri San. ve Tic. A.Ş.; Izmir, Turkey
Metal Works and Manufacturing Department Chief
Managing metal parts manufacturing workshop with 50+ workers under responsibility, according to
production procedures of factory.
03/1995-11/1995 Genma Makine Elektrik Ltd. Şti.; Izmir, Turkey
Design Engineer and Manufacturing Chief
Designing and manufacturing UPS (Uninterruptable Power Supplies) and voltage regulators with 10+
technicians.
EDUCATION
08/1990-05/1995 Dokuz Eylül University, İzmir
Mechanical and Mechatronics Engineering
09/1986-06/1990 Çınarlı Teknik Lisesi, İzmir
Electronics

4. TRAINING PROGRAMS PARTICIPATED
 LEGO Mindstroms EV3 Robotics and Programming Training; LEGO Tek Nokta / Istanbul; 2014
 Photoshop CS5; Photo World Türkiye; 2012
 Management of Skills: Leadership Practices Inventory (LPI); Eczacibasi Group; 2011
 Communications Skills; Eczacibasi-Baxter; 2011
 Competency and Assessment Training; Eczacibasi-Baxter; 2010
 Nikkiso HD Device Technical Training; Nikkiso GmbH. Hannover; 2010
 INOCINO Suggestion System Training of Trainers; Eczacibasi Group; 2009
 Time Management for Managers; MCT Management Center Turkey; 2008
 Baxter System1000 Advanced Technical TrainerTraining; Baxter Healthcare Tampa/USA; 2007
 Blue Ocean Innovation Strategy; Eczacibasi Group; 2007
 Project Management; Istanbul Kurumsal Gelisim; 2007
 ISO 9001 Quality Management System Internal Auditor Training; Bureau Veritas Istanbul; 2007
 Innovation Initiative: Train The Trainer; Eczacibasi Group / Dr. Ben Bensaou; 2007
 Creating Team Synergy; Eczacibasi Group; 2007
 Baxter SPS1550 Technical Training; Baxter Healthcare Tampa/USA; 2004
 Baxter System1000 Technical Training; Baxter Healthcare Tampa/USA; 2004
 Basic Nephrology; Baxter Healthcare Tampa/USA; 2004
 Total Quality Management Training: ISO 9001; Eczacibasi Group; 2003
 Basic Marketing Techniques; Eagle's Flight; 2003
 Teamwork Training; Eczacibasi Group; 2002
 Baxter Optipress II Training; Baxter Healthcare; 2001
 TSE (Turkish Standards Institution) Medical Devices Calibration Training; TSE Ankara; 2001
 Stress Management; Birleşmiş Beyinler / Eczacibasi Group; 2000
 Creative Problem Solving and Deciding Techniques Training; Görser&Yömser; 1999
ADDITIONAL SKILLS
 IT:
Microsoft Office (Advanced level)
J.D.Edwards

5. Paint Shop Pro
Photoshop
Simplify 3d
AutoCAD
123D and Sculpture
C++
Arduino Programming
LEGO Mindstorms EV Series Programming
 Language:
Turkish - Native
English – Good
SPECIAL INTERESTS and OTHER ACTIVITIES
 Photography : Professional / Educator Level
 Electronics and robotics
 3d modelling and 3d printing
 Playing bass guitar and drums
 Lecturing in Medipol University (Lesson of “Dialysis Equipments and Maintenance” in School of
Healthcare Services)
 Robotics and Mechatronics Consulting for Eczacibasi Volunteers Team