Multi team coördinatie en communicatie

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Op welke manier kunnen we coördinatie tussen zelf-organiserende faciliteren? Op welke manier organiseren we Scrum teams zodat ze in staat zijn om klant/gebruikers-gerichte features op te leveren?

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Scrum Day Europe 2017 Even with great development teams, we sometimes produce mediocre products. Those products might be of excellent technical quality, but do those products solve actual customers’ needs? So what’s worthwhile? Although we try to leave the views of the industrial age behind, and we embrace an Agile paradigm, Scrum is quite often simply applied to manage software development as a linear manufacturing pipeline. Request in, feature out. Hence the question how we can augment from ‘good’ to ‘great’ products? A product or service with an impact. A product that makes a difference in people’s lives. We look at conditions necessary to be able to create products with impact. We discuss what kind of thinking is necessary. We look at some tactics, tools and techniques possible to utilize and adopt within a Scrum context. You will see examples of impact maps, roadmaps and visualizations to integrate customer discovery and learning in your product development flow.

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Topic of this short talk: team / group dynamics. The point is that you need to be aware of any dynamics happening in your team / group. Contents of the presentation: Slide 1: Intro video (ants) Slide 2: Teamwork Teamwork is the corner stone of any successful undertaking. Teamwork is an individual skill. The purpose of this talk is to make you aware of the importance of team dynamics. We will look at some examples, and how we can explore team dynamics. Slide 3: How does a high-performing team look like? Diverse members Diversity of viewpoints, opinions Open and clear communication Managing conflict Clear objectives Trust Participative leadership Positive atmosphere Engagement Slide 4: Putting a group of people together does not make a team. Slide 5: Model of group/team development: Tuckman (1965) Note: the different phases of growing as a team are necessary to become “performing” Slide 6: Belbin team roles (1981) 9 team roles: an effective team has members that cover the 9 key roles in managing the team Slide 7: Communication inside the team is a key indicator of whether they are performing or not. The quality of communication in the team will also directly affect the communication with the stakeholders. Slide 8: One bad apple can cause rot in the entire cart by altering the behaviour of everyone. examples: the passive-aggressive group eroder, the blunt/rude dominant, the controller, the slacker, the anti-establishment guy, the divide-and-conquer schemer, the arrogant fat head Slide 9: Groupthink, a term coined by social psychologist Irving Janis (1972), occurs when a group makes faulty decisions because group pressures lead to a deterioration of “mental efficiency, reality testing, and moral judgment”. Groups affected by groupthink ignore alternatives and tend to take irrational actions that dehumanise other groups. A group is especially vulnerable to groupthink when its members are similar in background, when the group is insulated from outside opinions, and when there are no clear rules for decision making. Cf. https://en.wikipedia.org/wiki/Groupthink Slide 10: How to explore team dynamics? Listen to the way team members are communicating Observe behaviours: can you recognise certain team roles? Who has an introvert personality, who’s extrovert? Observe how conflict is managed Slide 11: Don't be a Scrum Zombie (Thanks to Henrik Kniberg) Slide 12: How to explore team dynamics? Team building, a classic scrum. Slide 13, 14, 15: How to explore team dynamics? Team drawer A team building exercise. Cf. https://technology1unplugged.wordpress.com/2015/09/14/agile-belgium-agile-games-night-iii-at-commagroup-cronos-10092015/ (team drawing exercise) Slide 16: Improv theatre exercises Slide 17: Quote by Henry Ford: “Coming together is a beginning, keeping together is progress, working together is success.” Slide 18: Be aware of the dynamics in your team!

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