Introduction to E-Commerce and
Internet Marketing
E-commerce
• E-commerce, short for electronic
commerce, refers to the buying
and selling of goods or services
using the internet and digital
technologies. It encompasses a
wide range of online transactions,
including online retail (e.g.,
buying clothes or electronics from
an online store), digital
downloads (e.g., purchasing
software or music online), and
even services like booking flights
or hotels online. E-commerce has
transformed the way businesses
operate and how consumers
shop, offering convenience,
accessibility, and a global reach.
Internet Marketing
• Internet Marketing, also known
as online marketing or digital
marketing, is the practice of
using the internet and various
digital channels to promote
products, services, or brands to
a wider online audience. Internet
marketing strategies include
techniques like search engine
optimization (SEO), content
marketing, social media
marketing, email marketing, pay-
per-click advertising (PPC),
affiliate marketing, influencer
marketing, and more. Internet
marketing aims to attract,
engage, and convert online
users into customers or clients,
leveraging the vast reach and
capabilities of the internet to
achieve marketing goals.
In summary, e-commerce is about
conducting business transactions online,
while internet marketing involves
promoting and marketing products or
services using online channels and
strategies. These two concepts are closely
intertwined in the modern digital business
landscape, as effective internet marketing
is often crucial for the success of e-
commerce ventures.
Significance of E-commerce:
Global Reach: E-commerce
transcends geographical
boundaries, allowing
businesses to reach a global
customer base. Small and
large businesses alike can
access markets they couldn't
reach through traditional brick-
and-mortar operations.
E-commerce has transformed the way business is conducted, and its significance
is evident in various aspects of modern society and the global economy:
Significance of E-commerce:
Convenience: E-commerce offers
unparalleled convenience to
consumers. Shoppers can
browse and purchase products
or services from the comfort of
their homes or mobile devices,
24/7.
Cost Efficiency: E-commerce
reduces overhead costs
associated with physical
stores, such as rent, utilities,
and staffing. This can result in
cost savings for businesses
and potentially lower prices for
consumers.
Significance of E-commerce:
Diverse Product Selection: E-
commerce platforms often provide
access to a vast range of products
and services, from niche items to
global brands. Consumers have
more choices than ever before.
Personalization: E-commerce allows
businesses to collect and analyze
customer data, enabling
personalized recommendations
and tailored shopping
experiences. This enhances
customer satisfaction and loyalty.
Significance of E-commerce:
Efficient Inventory Management:
Businesses can better manage
inventory with real-time data,
reducing overstocking or
understocking issues.
Inventory turnover is
optimized.
Reduced Transaction Costs:
Digital payments and online
transactions streamline the
purchasing process, reducing
the time and costs associated
with traditional payment
methods.
Significance of E-commerce:
Accessibility: E-commerce
is accessible to a wide
audience, including
individuals with physical
disabilities who may face
challenges with traditional
retail environments.
Scalability: E-commerce
businesses can easily
scale operations up or
down based on demand,
without the constraints of
physical infrastructure.
Significance of E-commerce:
Data-Driven Decision Making: E-
commerce platforms generate
extensive data on customer
behavior and preferences.
Businesses can use this data for
informed decision-making and
targeted marketing.
Innovation and Competition: E-
commerce fosters innovation as
businesses continually seek ways
to enhance the online shopping
experience. This competition often
leads to improved products and
services.
Significance of E-commerce:
Job Creation: While some traditional
retail jobs may be impacted by e-
commerce, the growth of online
businesses has created new job
opportunities in areas such as
web development, digital
marketing, and logistics.
Environmental Impact: E-commerce
can have a lower carbon footprint
compared to traditional retail
because it often involves fewer
physical stores and reduced
transportation needs.
Significance of E-commerce:
Resilience: E-commerce has
demonstrated resilience during
challenging times, such as the
COVID-19 pandemic, when
physical stores faced closures.
Many businesses turned to e-
commerce to continue operations.
In summary, e-commerce is a transformative force that has reshaped commerce,
consumer behavior, and the business landscape. Its significance extends to
increased convenience, cost savings, market access, and opportunities for
businesses and consumers alike. It continues to evolve and adapt to changing
technologies and consumer preferences, making it a critical component of modern
commerce.
The historical development of e-commerce is a fascinating journey that has
transformed the way people and businesses conduct transactions and
interact online. Here's an overview of the key milestones in the evolution of e-
commerce:
1. Pre-Internet Era (1960s-1980s):
Early Experiments:The concept of electronic commerce
began with early experiments in computerized
information exchange and electronic data interchange
(EDI).
EDIFACT Standard:In the 1980s, the United Nations
developed the EDIFACT (Electronic Data Interchange for
Administration, Commerce, and Transport) standard for
electronic business transactions.
2. Emergence of the Internet (1990s):
Birth of the World Wide Web:The introduction of the World
Wide Web in the early 1990s by Tim Berners-Lee
provided the foundational technology for e-commerce.
First Online Sale:In 1994, Dan Kohn sold a Sting CD to a
friend online, marking one of the first recorded online
transactions.
Amazon and eBay:Amazon was founded in 1994 as an
online bookstore, while eBay (originally AuctionWeb)
launched in 1995 as an online auction platform.
3. Dot-Com Boom and Bust (Late 1990s-2000s):
Rapid Growth:The late 1990s witnessed a rapid
proliferation of e-commerce startups, fueled by the dot-
com bubble.
Bust and Consolidation:The bubble burst in the early
2000s, leading to the collapse of many e-commerce
companies. Surviving companies like Amazon and eBay
adapted and continued to grow.
4. Rise of Online Marketplaces (2000s):
Online Marketplaces:The 2000s saw the rise of online
marketplaces like Amazon, eBay, and Alibaba, which
connected buyers and sellers globally.
Payment Solutions:The development of secure online
payment solutions, such as PayPal, facilitated e-
commerce transactions.
5. Mobile Commerce (2010s):
Smartphones and Apps:The widespread adoption of
smartphones and mobile apps led to the growth of
mobile commerce (M-commerce).
Responsive Design:E-commerce websites adopted
responsive design to provide seamless shopping
experiences on mobile devices.
6. Omni-Channel Retailing (2010s):
Brick-and-Mortar Integration:Traditional retailers integrated
online and offline sales channels to offer customers an
omni-channel experience.
Buy Online, Pick Up In Store (BOPIS):Retailers introduced
BOPIS services, allowing customers to shop online and
pick up purchases in-store.
7. Advanced Technologies (2010s-2020s):
AI and Personalization:Artificial intelligence (AI) and
machine learning algorithms were used for personalized
recommendations and chatbots.
Blockchain and Cryptocurrency:Some e-commerce
businesses adopted blockchain technology and
cryptocurrencies for secure and decentralized
transactions.
Augmented Reality (AR) and Virtual Reality (VR):AR and
VR were used to enhance the online shopping
experience, allowing customers to visualize products.
8. E-Commerce During the COVID-19 Pandemic (2020s):
Acceleration:The COVID-19 pandemic accelerated the shift
toward online shopping, with e-commerce becoming a
lifeline for many businesses during lockdowns.
9. Sustainability and Green Commerce (Ongoing):
Environmental Concerns:E-commerce businesses are
increasingly focusing on sustainability and green
practices to reduce their carbon footprint.
10. Future Developments (Ongoing): - Emerging
Technologies: E-commerce continues to evolve with
emerging technologies like 5G, IoT (Internet of Things),
and voice commerce. - Global Expansion: E-commerce
is expanding globally, with cross-border trade and
international marketplaces playing a significant role.
The historical development of e-commerce showcases its
transformative impact on business, retail, and consumer
behavior. It has evolved from its early stages of
experimentation to a multi-trillion-dollar industry that
influences nearly every aspect of modern commerce. As
technology continues to advance, e-commerce is poised
for further innovation and growth.
E-commerce, or electronic commerce, encompasses various types of online
transactions and interactions between businesses and consumers. The
primary types of e-commerce models include:
Business-to-Consumer (B2C):
• Definition:B2C e-commerce involves businesses selling products or
services directly to individual consumers.
• Examples:Online retail stores, e.g., Amazon, Walmart, fashion
boutiques, and entertainment streaming services like Netflix.
Business-to-Business (B2B):
• Definition:B2B e-commerce focuses on transactions between
businesses, where one business sells products or services to
another business.
• Examples:Manufacturers supplying components to other
manufacturers, wholesalers supplying products to retailers, and
software companies offering enterprise solutions.
E-commerce, or electronic commerce, encompasses various types of online
transactions and interactions between businesses and consumers. The
primary types of e-commerce models include:
Consumer-to-Consumer (C2C):
• Definition:C2C e-commerce involves individual consumers selling
products or services directly to other consumers.
• Examples:Online marketplaces like eBay and classified ad websites
such as Craigslist and Facebook Marketplace.
Business-to-Government (B2G):
• Definition:B2G e-commerce refers to transactions between
businesses and government entities, where businesses provide
goods or services to government agencies.
• Examples:Government procurement systems, e.g., a technology
company selling software to a government department.
E-commerce, or electronic commerce, encompasses various types of online
transactions and interactions between businesses and consumers. The
primary types of e-commerce models include:
Consumer-to-Business (C2B):
• Definition:C2B e-commerce occurs when individual consumers offer
products or services to businesses, and businesses purchase from
consumers.
• Examples:Crowdsourcing platforms, freelance marketplaces, and
user-generated content, like influencer marketing.
Government-to-Citizen (G2C):
• Definition:G2C e-commerce represents transactions between
government entities and individual citizens, where citizens pay for
government services or fees online.
• Examples:Paying taxes, utility bills, or renewing driver's licenses
online.
E-commerce, or electronic commerce, encompasses various types of online
transactions and interactions between businesses and consumers. The
primary types of e-commerce models include:
Mobile Commerce (M-Commerce):
• Definition:M-commerce involves conducting e-commerce activities
through mobile devices such as smartphones and tablets.
• Examples:Mobile shopping apps, mobile banking, and mobile
payment solutions.
Social Commerce:
• Definition:Social commerce integrates social media platforms into
the e-commerce experience, enabling users to discover, share, and
purchase products directly within social networks.
• Examples:Instagram Shopping, Facebook Marketplace, and
Pinterest Buyable Pins.
E-commerce, or electronic commerce, encompasses various types of online
transactions and interactions between businesses and consumers. The
primary types of e-commerce models include:
Niche and Specialized E-commerce:
• Definition:Niche or specialized e-commerce focuses on specific
markets, industries, or product categories, catering to unique
customer needs.
• Examples:E-commerce platforms dedicated to specific niches like
art, gourmet foods, or vintage collectibles.
Cross-Border E-commerce:
• Definition:Cross-border e-commerce involves online purchases
made from businesses located in other countries.
• Examples:Consumers buying products from international online
stores and e-commerce platforms that facilitate cross-border
transactions.
E-commerce, or electronic commerce, encompasses various types of online
transactions and interactions between businesses and consumers. The
primary types of e-commerce models include:
Subscription E-commerce:
• Definition:Subscription e-commerce offers products or services on a
recurring basis, where customers subscribe to receive regular
shipments.
• Examples:Subscription boxes for beauty products, meal kits,
streaming services, and software subscriptions.
Service E-commerce:
• Definition:Service e-commerce focuses on selling online services,
such as consulting, education, healthcare, and digital marketing
services.
• Examples:Online tutoring platforms, telemedicine services, and
digital marketing agencies.
E-commerce continues to evolve, with various hybrid
models and emerging trends. Businesses often adopt
multiple e-commerce models to diversify their revenue
streams and cater to different customer segments. The
choice of e-commerce type depends on the target
market, product or service offering, and business
strategy.

module 1.pptx

  • 1.
    Introduction to E-Commerceand Internet Marketing
  • 2.
    E-commerce • E-commerce, shortfor electronic commerce, refers to the buying and selling of goods or services using the internet and digital technologies. It encompasses a wide range of online transactions, including online retail (e.g., buying clothes or electronics from an online store), digital downloads (e.g., purchasing software or music online), and even services like booking flights or hotels online. E-commerce has transformed the way businesses operate and how consumers shop, offering convenience, accessibility, and a global reach.
  • 3.
    Internet Marketing • InternetMarketing, also known as online marketing or digital marketing, is the practice of using the internet and various digital channels to promote products, services, or brands to a wider online audience. Internet marketing strategies include techniques like search engine optimization (SEO), content marketing, social media marketing, email marketing, pay- per-click advertising (PPC), affiliate marketing, influencer marketing, and more. Internet marketing aims to attract, engage, and convert online users into customers or clients, leveraging the vast reach and capabilities of the internet to achieve marketing goals.
  • 4.
    In summary, e-commerceis about conducting business transactions online, while internet marketing involves promoting and marketing products or services using online channels and strategies. These two concepts are closely intertwined in the modern digital business landscape, as effective internet marketing is often crucial for the success of e- commerce ventures.
  • 5.
    Significance of E-commerce: GlobalReach: E-commerce transcends geographical boundaries, allowing businesses to reach a global customer base. Small and large businesses alike can access markets they couldn't reach through traditional brick- and-mortar operations. E-commerce has transformed the way business is conducted, and its significance is evident in various aspects of modern society and the global economy:
  • 6.
    Significance of E-commerce: Convenience:E-commerce offers unparalleled convenience to consumers. Shoppers can browse and purchase products or services from the comfort of their homes or mobile devices, 24/7. Cost Efficiency: E-commerce reduces overhead costs associated with physical stores, such as rent, utilities, and staffing. This can result in cost savings for businesses and potentially lower prices for consumers.
  • 7.
    Significance of E-commerce: DiverseProduct Selection: E- commerce platforms often provide access to a vast range of products and services, from niche items to global brands. Consumers have more choices than ever before. Personalization: E-commerce allows businesses to collect and analyze customer data, enabling personalized recommendations and tailored shopping experiences. This enhances customer satisfaction and loyalty.
  • 8.
    Significance of E-commerce: EfficientInventory Management: Businesses can better manage inventory with real-time data, reducing overstocking or understocking issues. Inventory turnover is optimized. Reduced Transaction Costs: Digital payments and online transactions streamline the purchasing process, reducing the time and costs associated with traditional payment methods.
  • 9.
    Significance of E-commerce: Accessibility:E-commerce is accessible to a wide audience, including individuals with physical disabilities who may face challenges with traditional retail environments. Scalability: E-commerce businesses can easily scale operations up or down based on demand, without the constraints of physical infrastructure.
  • 10.
    Significance of E-commerce: Data-DrivenDecision Making: E- commerce platforms generate extensive data on customer behavior and preferences. Businesses can use this data for informed decision-making and targeted marketing. Innovation and Competition: E- commerce fosters innovation as businesses continually seek ways to enhance the online shopping experience. This competition often leads to improved products and services.
  • 11.
    Significance of E-commerce: JobCreation: While some traditional retail jobs may be impacted by e- commerce, the growth of online businesses has created new job opportunities in areas such as web development, digital marketing, and logistics. Environmental Impact: E-commerce can have a lower carbon footprint compared to traditional retail because it often involves fewer physical stores and reduced transportation needs.
  • 12.
    Significance of E-commerce: Resilience:E-commerce has demonstrated resilience during challenging times, such as the COVID-19 pandemic, when physical stores faced closures. Many businesses turned to e- commerce to continue operations. In summary, e-commerce is a transformative force that has reshaped commerce, consumer behavior, and the business landscape. Its significance extends to increased convenience, cost savings, market access, and opportunities for businesses and consumers alike. It continues to evolve and adapt to changing technologies and consumer preferences, making it a critical component of modern commerce.
  • 13.
    The historical developmentof e-commerce is a fascinating journey that has transformed the way people and businesses conduct transactions and interact online. Here's an overview of the key milestones in the evolution of e- commerce: 1. Pre-Internet Era (1960s-1980s): Early Experiments:The concept of electronic commerce began with early experiments in computerized information exchange and electronic data interchange (EDI). EDIFACT Standard:In the 1980s, the United Nations developed the EDIFACT (Electronic Data Interchange for Administration, Commerce, and Transport) standard for electronic business transactions.
  • 14.
    2. Emergence ofthe Internet (1990s): Birth of the World Wide Web:The introduction of the World Wide Web in the early 1990s by Tim Berners-Lee provided the foundational technology for e-commerce. First Online Sale:In 1994, Dan Kohn sold a Sting CD to a friend online, marking one of the first recorded online transactions. Amazon and eBay:Amazon was founded in 1994 as an online bookstore, while eBay (originally AuctionWeb) launched in 1995 as an online auction platform.
  • 15.
    3. Dot-Com Boomand Bust (Late 1990s-2000s): Rapid Growth:The late 1990s witnessed a rapid proliferation of e-commerce startups, fueled by the dot- com bubble. Bust and Consolidation:The bubble burst in the early 2000s, leading to the collapse of many e-commerce companies. Surviving companies like Amazon and eBay adapted and continued to grow.
  • 16.
    4. Rise ofOnline Marketplaces (2000s): Online Marketplaces:The 2000s saw the rise of online marketplaces like Amazon, eBay, and Alibaba, which connected buyers and sellers globally. Payment Solutions:The development of secure online payment solutions, such as PayPal, facilitated e- commerce transactions.
  • 17.
    5. Mobile Commerce(2010s): Smartphones and Apps:The widespread adoption of smartphones and mobile apps led to the growth of mobile commerce (M-commerce). Responsive Design:E-commerce websites adopted responsive design to provide seamless shopping experiences on mobile devices.
  • 18.
    6. Omni-Channel Retailing(2010s): Brick-and-Mortar Integration:Traditional retailers integrated online and offline sales channels to offer customers an omni-channel experience. Buy Online, Pick Up In Store (BOPIS):Retailers introduced BOPIS services, allowing customers to shop online and pick up purchases in-store.
  • 19.
    7. Advanced Technologies(2010s-2020s): AI and Personalization:Artificial intelligence (AI) and machine learning algorithms were used for personalized recommendations and chatbots. Blockchain and Cryptocurrency:Some e-commerce businesses adopted blockchain technology and cryptocurrencies for secure and decentralized transactions. Augmented Reality (AR) and Virtual Reality (VR):AR and VR were used to enhance the online shopping experience, allowing customers to visualize products.
  • 20.
    8. E-Commerce Duringthe COVID-19 Pandemic (2020s): Acceleration:The COVID-19 pandemic accelerated the shift toward online shopping, with e-commerce becoming a lifeline for many businesses during lockdowns. 9. Sustainability and Green Commerce (Ongoing): Environmental Concerns:E-commerce businesses are increasingly focusing on sustainability and green practices to reduce their carbon footprint.
  • 21.
    10. Future Developments(Ongoing): - Emerging Technologies: E-commerce continues to evolve with emerging technologies like 5G, IoT (Internet of Things), and voice commerce. - Global Expansion: E-commerce is expanding globally, with cross-border trade and international marketplaces playing a significant role. The historical development of e-commerce showcases its transformative impact on business, retail, and consumer behavior. It has evolved from its early stages of experimentation to a multi-trillion-dollar industry that influences nearly every aspect of modern commerce. As technology continues to advance, e-commerce is poised for further innovation and growth.
  • 22.
    E-commerce, or electroniccommerce, encompasses various types of online transactions and interactions between businesses and consumers. The primary types of e-commerce models include: Business-to-Consumer (B2C): • Definition:B2C e-commerce involves businesses selling products or services directly to individual consumers. • Examples:Online retail stores, e.g., Amazon, Walmart, fashion boutiques, and entertainment streaming services like Netflix. Business-to-Business (B2B): • Definition:B2B e-commerce focuses on transactions between businesses, where one business sells products or services to another business. • Examples:Manufacturers supplying components to other manufacturers, wholesalers supplying products to retailers, and software companies offering enterprise solutions.
  • 23.
    E-commerce, or electroniccommerce, encompasses various types of online transactions and interactions between businesses and consumers. The primary types of e-commerce models include: Consumer-to-Consumer (C2C): • Definition:C2C e-commerce involves individual consumers selling products or services directly to other consumers. • Examples:Online marketplaces like eBay and classified ad websites such as Craigslist and Facebook Marketplace. Business-to-Government (B2G): • Definition:B2G e-commerce refers to transactions between businesses and government entities, where businesses provide goods or services to government agencies. • Examples:Government procurement systems, e.g., a technology company selling software to a government department.
  • 24.
    E-commerce, or electroniccommerce, encompasses various types of online transactions and interactions between businesses and consumers. The primary types of e-commerce models include: Consumer-to-Business (C2B): • Definition:C2B e-commerce occurs when individual consumers offer products or services to businesses, and businesses purchase from consumers. • Examples:Crowdsourcing platforms, freelance marketplaces, and user-generated content, like influencer marketing. Government-to-Citizen (G2C): • Definition:G2C e-commerce represents transactions between government entities and individual citizens, where citizens pay for government services or fees online. • Examples:Paying taxes, utility bills, or renewing driver's licenses online.
  • 25.
    E-commerce, or electroniccommerce, encompasses various types of online transactions and interactions between businesses and consumers. The primary types of e-commerce models include: Mobile Commerce (M-Commerce): • Definition:M-commerce involves conducting e-commerce activities through mobile devices such as smartphones and tablets. • Examples:Mobile shopping apps, mobile banking, and mobile payment solutions. Social Commerce: • Definition:Social commerce integrates social media platforms into the e-commerce experience, enabling users to discover, share, and purchase products directly within social networks. • Examples:Instagram Shopping, Facebook Marketplace, and Pinterest Buyable Pins.
  • 26.
    E-commerce, or electroniccommerce, encompasses various types of online transactions and interactions between businesses and consumers. The primary types of e-commerce models include: Niche and Specialized E-commerce: • Definition:Niche or specialized e-commerce focuses on specific markets, industries, or product categories, catering to unique customer needs. • Examples:E-commerce platforms dedicated to specific niches like art, gourmet foods, or vintage collectibles. Cross-Border E-commerce: • Definition:Cross-border e-commerce involves online purchases made from businesses located in other countries. • Examples:Consumers buying products from international online stores and e-commerce platforms that facilitate cross-border transactions.
  • 27.
    E-commerce, or electroniccommerce, encompasses various types of online transactions and interactions between businesses and consumers. The primary types of e-commerce models include: Subscription E-commerce: • Definition:Subscription e-commerce offers products or services on a recurring basis, where customers subscribe to receive regular shipments. • Examples:Subscription boxes for beauty products, meal kits, streaming services, and software subscriptions. Service E-commerce: • Definition:Service e-commerce focuses on selling online services, such as consulting, education, healthcare, and digital marketing services. • Examples:Online tutoring platforms, telemedicine services, and digital marketing agencies.
  • 28.
    E-commerce continues toevolve, with various hybrid models and emerging trends. Businesses often adopt multiple e-commerce models to diversify their revenue streams and cater to different customer segments. The choice of e-commerce type depends on the target market, product or service offering, and business strategy.