This document introduces a training module on contextualizing WASH services. The module aims to help participants understand the water cycle and processes that result in water and sanitation services. It will provide an overview of the institutional framework for water resource management and WASH services. Key players and the cost chain will be examined. Sustainability challenges in WASH services will also be discussed, with the overall goal of improving WASH governance. The module is divided into 4 sessions that will cover water processes, roles and responsibilities, costs, and sustainability issues.

1. Contextualising WASH services Module One Introduction and learning objectives

2. What is meant by contextualising WASH services? In order to improve WASH governance, it is important to understand the overall water and sanitation business How does it function? What is the water cycle and the processes it goes through to result in water and sanitation services? What is the overall institutional framework for water resource management and water and sanitation services? Who are the key players? What is the cost chain? What are some of the sustainability challenges in water and sanitation services?

3. Learning objectives By the end of this module, you will: Be familiar with the different processes that water goes through to result in WASH services for the end users Have an overview of the different institutions responsible for major processes in the management of water and provision of water and sanitation services Be introduced to various costs associated with the provision of water and sanitation services Have identified sustainability issues and some solutions to address them

4. Module Plan Session title Time Session 1 Water processes in WASH services 60 minutes Session 2 WASH roles and responsibilities 90 minutes Session 3 The cost chain for WASH services 60 minutes Session 4 Sustainability issues 90 minutes