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Mock Calls for call center practice
An agent from Econocreditcard calls Georgina Macintosh to offer her an upgraded Kryptonite MasterCard with benefits like non-expiring rewards points, travel insurance up to $10,000, and purchase protection up to $2,000. She has been a customer for 8 years and the annual fee would be waived for life. The agent collects Macintosh's address, email, and phone number to submit the application since she is pre-approved. Macintosh thanks the agent and ends the call.
Mock Calls for call center practice
- 1. RingRing Ring Cust.:Hello! Agent:HelloGoodMorning!My nameis Dan callingfrom Econocreditcard. May I speakwithMiss GeorginaMacintosh? Cust:Yes, thisisher! Agent:Hi!Good morningMiss Macintosh.I'm callingbecause the Econocreditcard actuallyhas a good newsforyou, do youhave 5 to 10 minutestotalk. Cust:Okay go ahead. Agent:Thankyou!So we are well aware thatyouhave beena valuedcustomerof Econofor 8 yearsnow and we wouldlike torewardyouwitha Kryptonite MasterCardthathas amazingbenefitsandfree annual fee forlife.Howdoesthatsoundto you? Cust:Thank youappreciate it.So whatdo I getform that Kryptonite. Agent:YesMa'am the Kryptonite MasterCardisa highlyprestigiouscardforhighlycareeroriented individualslike you.Thiscardhas non-expiringrewardspointsfreetravel insurance upto$ 10,000, repurchase protectionupto$2,000, free accessto the skyview loungesindifferentairportslocallyand abroad,up to five supplementarycardholderswithfree annual membershipfeesforlife,andas mentionedyourannual fee willautomaticallybe waivedaswell, of course italsohasa highercreditlimit than yourusual plasticor creditcards. Cust:Ok that soundsgood! Agent:Soundgreatsince youare alreadypre-approvedIjustneedtoconfirmyoubuildingaddress phone numberandemail address. Cust:OK, mybuildingaddressisapartment15 to Ruby buildingStone StreetLosAngelesCalifornia. Email isannmacintosh@gmail.comandmyphone is 8886667778 Agent:Got it!Thank youso much I'll have thissubmittedandplease expectyourcard in10 business daysand don't hesitate tocall our toll-free numberforanyassistance. Cust:welcome thankyousomuch bye. Agent:thankyoubye.