Mobile guest service
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Mobile technology is changing the hospitality industry by allowing guests to have better communication and service through their phones. Major hotels like Marriott and Walt Disney World Resort now offer mobile apps that let guests check-in, use their phone as a room key, request services, view fast passes, photos and payments, and customize experiences like booking and managing family calendars. As the world changes and life moves faster, mobile services in hospitality aim to save guests time while keeping them engaged and empowered to control their experience on their own terms.
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Mobile guest service
- 1. MOBILE GUEST SERVICE FABIOLA CAPELINI PERALTA
- 2. MEANING Technology Better communication Service Solve Client self- powered In the moment
- 3. MARRIOTT • BOOKING • 2014 CHECK-IN & CHECK OUT • PHONE AS A KEY • 2015 • APP • REQUEST • COMMUNICATION W/HOST
- 4. WALT DISNEY WORLD RESORT Magic band 2015 Key Park entrance Fast-pass Photos Money My Disney experience app Family Book Customize you profile Manage your Calendar
- 5. CONCLUSION • WORLD ITS CHANGING • SO HOSPITALITY • LIFE IS FASTER • SAVE TIME & ENGAGE PEOPLE • COMFORTABLE • OWN HIS TIME • EMPOWERED