Michael Cronin has over 20 years of experience in technical communication, security, and leadership roles in both commercial and military sectors. He currently works as a System Technician for Charter Communications, where he performs maintenance and technical support. Previously, he held several leadership positions in the U.S. Army over 20 years, including serving as an Antiterrorism Officer and supervising over 140 personnel as a Noncommissioned Officer in Kosovo. He also worked as an armed security officer for Alutiiq-Wackenhut.

1. M I C H A E L J . C R O N I N
Worcester, MA 01605  774.437.1567  croninmike2001@hotmail.com
PROFESSIONAL SUMMARY
Extensive leadership, supervisory and training experience in technical communication protocols/infrastructure and
building/site security. Domestic and international experience in commercial and military sectors.
STRENGTHS/DEMONSTRATED COMPETENCIES
PROFESSIONAL HONORS
PROFESSIONAL EXPERIENCE
CHARTER COMMUNICATIONS, Worcester, MA 2007 – Present
Charter is a Fortune 500 company and one of the largest cable entertainment and broadband communications
companies in the nation. Charter is headquartered in Stamford, Connecticut and employs approximately 23,000 people
with more than 6 million customers in 29 states.
System Technician II
 Responsible for preventative and/or demand maintenance and repair of the hybrid fiber coax network including all
of its associated equipment in accordance with all company network protection policies and engineering standards
 Functions include performing maintenance and technical support to broadband technicians on resolution service
related problems, basic to advanced installations, disconnects and service changes for residential and business
customers, basic to advanced troubleshooting and repair services from source to consumer electronic devices
Major Accomplishments:
 Maintaining excellent internal and external customer satisfaction ratings
ALUTIIQ-WACKENHUT, Dallas, TX 2006
Alutiiq-Wackenhut was one of the U.S. government's largest supplies of private guards, holding multi-million dollar
contracts with the Department of Energy and other agencies.
Officer, Armed Security
 Operated access control points and conducted mobile patrols within the area of Fort Bragg, NC operations
 Monitored traffic flow and inspected all identification credentials and searches of all vehicles desiring access to the
installation
 Courageous leader willing to directly address issues as
they arise
 Coaching and teaching others in need of
development
 Belief in a polite, tactful and professional approach to
optimize outcomes with people
 Delivering results to full and lasting completion with a
strong emphasis on quality
 High energy, focused and driven contributor who
looks to build the same in teams
 Establishing clear accountability for budgets and
assets
 Constantly looking for opportunities to improve
operations
 Very dependable and stable in times of uncertainty,
challenge or crisis
 The U.S. Army Meritorious Service Medal, awarded for
20 years of exemplary service
 Letter from the First Lady for exceptional service
 4 U.S. Army Commendation Medals for exceptional
service within a specific unit
 Distinguished Honor Graduate at the U.S.
Noncommissioned Officers Advanced Field
Artillery School

2. MICHAEL J. CRONIN  Worcester, MA 01605  774.437.1567  michael.cronin@charter.com  PAGE 2
Major Accomplishments:
 Protected the installation from a conventional terrorist threat by providing initial inspection of all patrons and
vehicles desiring access
U.S. ARMY 2001 – 2006
The United States Army is the largest branch of the United States Armed Forces and performs land-based military
operations.
Held several leadership positions with key supervisory and training components at many different domestic and
international locations with the U.S. Army over a 20 year period.
Trainer, Observer / Controller – Fort Drum, NY (2003 – 2006)
 Instructed and evaluated soldiers in pre-deployment security skills; supervised and instructed numerous small arms
ranges
 Trained in coordinating contingency operations with local police and fire departments during federal emergencies
 Responsible for multiple radio communications systems valued at over $900K
Major Accomplishments:
 Trained 6,500 soldiers on base camp security operations for Operation Iraqi Freedom
 Served as the Antiterrorism Officer, advising the commander on all protection issues
Sergeant, Brigade / Battalion Fire Support – Fort Stewart, GA (2000 – 2002)
 Directly led, supervised, trained, and maintained 5 supporting teams totally 108 soldiers
Major Accomplishments:
 Accountable for equipment totaling over $15M
 Coordinated fire support with a worldwide rapid deployment mission – supervised, trained and evaluated 40
personnel and responsible for maintaining the unit’s communications
Sergeant, Force Protection / Base Security – Kosovo (2001)
 Served as Noncommissioned Officer-in-Charge and one of two Battle Captains for force protection operations
 Supervised, trained and responded to all security related items – managed over 140 people throughout
 Accountable for equipment totaling over $1.3M
Major Accomplishments:
 Supervised force protection operations for the largest U.S. base camp in Kosovo
 Coordinated and planned security with the Secret Service for the visit from President of the United States and First
Lady
 Lead security element for the First Lady during Kosovo visit
EDUCATION
90+ Continuing Education Credit Hours in Criminal Justice QUINSIGAMOND COMMUNITY COLLEGE, Worcester, MA
TROY UNIVERSITY, Troy, Alabama
20 Certification / Training Courses (e.g. leadership, information technology, defense, etc…) U.S. ARMY
Graduate NORTH HIGH SCHOOL, Worcester, MA