This document discusses strategies for energy companies to mitigate regulatory risks when operating in deregulated markets. It outlines requirements that vary by state, including terms and conditions documents that must be provided to customers. Fines for noncompliance can be substantial. The document recommends automating processes for managing documents, increasing visibility of documents among stakeholders, clearly outlining approval processes, carefully managing changes, and streamlining vendors. It describes a regulatory document management system that can automate workflows and ensure accurate, timely delivery of required documents and communications.
US Retail Banks have enjoyed several years of strong profitability and positive revenue growth. However, we see numerous headwinds to growth due to demographic, competitive, and consumer trends. While many of these trends will persist well into the future, 2019 will be a pivotal year. The attached white paper provides insights into the growth challenge and creative solutions for banks can act to accelerate their growth.
Critical Mission Support Achieved through Custom Procurement SolutionsDoretta
Federal government procurement policies are complex, stringent and increasingly require more transparency. Because government services are funded by taxpayer dollars, due diligence is a necessary component to ensure optimal and appropriate use of available funding. In recent years, the Department of Defense (DoD) has made significant progress in adopting custom purchase and payment programs to help streamline complex procurement of commercial products and services. This paper will address the rationale and advantages behind custom purchase and payment program adoption and the options that should be considered to achieve further cost saving enhancements. It will address closed-loop, private procurement and payment solutions and why they are advantageous over traditional off-the-shelf solutions in specific industries in the domestic and overseas marketplace.
Critical Mission Support Achieved Through Custom Procurement SolutionsJean Gleason
Federal government procurement policies are complex, stringent and increasingly require more transparency. Because government services are funded by taxpayer dollars, due diligence is a necessary component to ensure optimal and appropriate use of available funding. In recent years, the Department of Defense (DoD) has made significant progress in adopting custom purchase and payment programs to help streamline complex procurement of commercial products and services. This paper will address the rationale and advantages behind custom purchase and payment program adoption and the options that should be considered to achieve further cost saving enhancements. It will address closed-loop, private procurement and payment solutions and why they are advantageous over traditional off-the-shelf solutions in specific industries in the domestic and overseas marketplace.
Critical Mission Support Achieved through Custom Procurement SolutionsMulti Service
Federal government procurement policies are complex, stringent and increasingly require more transparency. Because government services are funded by taxpayer dollars, due diligence is a necessary component to ensure optimal and appropriate use of available funding. In recent years, the Department of Defense (DoD) has made significant progress in adopting custom purchase and payment programs to help streamline complex procurement of commercial products and services. This paper will address the rationale and advantages behind custom purchase and payment program adoption and the options that should be considered to achieve further cost saving enhancements. It will address closed-loop, private procurement and payment solutions and why they are advantageous over traditional off-the-shelf solutions in specific industries in the domestic and overseas marketplace.
US Retail Banks have enjoyed several years of strong profitability and positive revenue growth. However, we see numerous headwinds to growth due to demographic, competitive, and consumer trends. While many of these trends will persist well into the future, 2019 will be a pivotal year. The attached white paper provides insights into the growth challenge and creative solutions for banks can act to accelerate their growth.
Critical Mission Support Achieved through Custom Procurement SolutionsDoretta
Federal government procurement policies are complex, stringent and increasingly require more transparency. Because government services are funded by taxpayer dollars, due diligence is a necessary component to ensure optimal and appropriate use of available funding. In recent years, the Department of Defense (DoD) has made significant progress in adopting custom purchase and payment programs to help streamline complex procurement of commercial products and services. This paper will address the rationale and advantages behind custom purchase and payment program adoption and the options that should be considered to achieve further cost saving enhancements. It will address closed-loop, private procurement and payment solutions and why they are advantageous over traditional off-the-shelf solutions in specific industries in the domestic and overseas marketplace.
Critical Mission Support Achieved Through Custom Procurement SolutionsJean Gleason
Federal government procurement policies are complex, stringent and increasingly require more transparency. Because government services are funded by taxpayer dollars, due diligence is a necessary component to ensure optimal and appropriate use of available funding. In recent years, the Department of Defense (DoD) has made significant progress in adopting custom purchase and payment programs to help streamline complex procurement of commercial products and services. This paper will address the rationale and advantages behind custom purchase and payment program adoption and the options that should be considered to achieve further cost saving enhancements. It will address closed-loop, private procurement and payment solutions and why they are advantageous over traditional off-the-shelf solutions in specific industries in the domestic and overseas marketplace.
Critical Mission Support Achieved through Custom Procurement SolutionsMulti Service
Federal government procurement policies are complex, stringent and increasingly require more transparency. Because government services are funded by taxpayer dollars, due diligence is a necessary component to ensure optimal and appropriate use of available funding. In recent years, the Department of Defense (DoD) has made significant progress in adopting custom purchase and payment programs to help streamline complex procurement of commercial products and services. This paper will address the rationale and advantages behind custom purchase and payment program adoption and the options that should be considered to achieve further cost saving enhancements. It will address closed-loop, private procurement and payment solutions and why they are advantageous over traditional off-the-shelf solutions in specific industries in the domestic and overseas marketplace.
The Healthtech Exits site tracks deals and trends in a vital sector. Our goal is to provide relevant records and tools to serve the health technology sector. We want to be a resource for executives and investors in health technologies companies who are considering their strategic growth and exit options in today’s environment.
Reliability, quality and a competitive price are table stakes in
the business of maintaining and repairing industrial facilities
and equipment, commonly known as Maintenance, Repair
and Operations (MRO). Given the nature of MRO, urgency can
often catapult to the top of the list of requirements. Sellers
who cannot consistently come through will almost certainly
be dropped from future consideration.
Mergers Acquisitions and Other Restructuring Activities 9th Edition DePamphil...lujepyce
Full download : http://alibabadownload.com/product/mergers-acquisitions-and-other-restructuring-activities-9th-edition-depamphilis-solutions-manual/
Mergers Acquisitions and Other Restructuring Activities 9th Edition DePamphilis Solutions Manual
How to Add Agility and Customer Focus to the Healthcare Supply ChainUPS Longitudes
The global pharmaceutical and healthcare industry has
experienced a number of severe shocks to the system in
recent decades. What was once a sector where profits flowed
from ‘blockbuster’ drugs and a customer base willing to
pay premium prices has transformed into a quite different
world as a consequence of competition from generics along
with reduced budgets available to healthcare providers.
Compounding these problems are increasing regulatory
constraints and more challenging logistics requirements as
bio-pharmaceuticals and related products increase the need
for stricter control of temperature and shelf-life as they move
through the supply chain.
As a result there is now a significantly greater focus across
the sector on supply chain management. Previously, when
margins were higher and logistics costs were a relatively
small proportion of total costs, supply chain issues tended
to take a back seat. Now things have changed. Recent
research by UPS® has highlighted that many companies are
finding it difficult to develop supply chain capabilities that
can simultaneously take out costs whilst ensuring regulatory
compliance, track and trace, product security and stricter
temperature and shelf-life control.
Because of these pressures, a new approach to the design
and management of supply/demand networks in the industry
becomes imperative. In today’s marketplace, there is a need
for supply chains that are cost-effective, efficient and agile.
Companies operating in every industrial sector and in
every market around the world have been confronted in
recent years with significant challenges. These challenges
have come from numerous sources – economic recession,
demographic changes, geo-political upheavals to name but
a few. The healthcare and pharmaceutical industry has been
no exception and has been impacted by major changes in the
competitive and market environment.
Supply Chain Metrics That Matter: A Focus on the Chemical IndustryLora Cecere
Supply Chain Metrics That Matter is a series of reports published intermittently throughout the year by Supply Chain Insights LLC. Within the world of Supply Chain Management (SCM), each industry is unique. To help companies understand the differences, we share deep analysis in each report.
While we find it useful to understand the evolution of supply chain excellence by comparing industries, we feel the true stories of supply chain excellence can only be really understood by comparing what happened within a period by peer group. The goal of this series is to share these insights.
The Healthtech Exits site tracks deals and trends in a vital sector. Our goal is to provide relevant records and tools to serve the health technology sector. We want to be a resource for executives and investors in health technologies companies who are considering their strategic growth and exit options in today’s environment.
Reliability, quality and a competitive price are table stakes in
the business of maintaining and repairing industrial facilities
and equipment, commonly known as Maintenance, Repair
and Operations (MRO). Given the nature of MRO, urgency can
often catapult to the top of the list of requirements. Sellers
who cannot consistently come through will almost certainly
be dropped from future consideration.
Mergers Acquisitions and Other Restructuring Activities 9th Edition DePamphil...lujepyce
Full download : http://alibabadownload.com/product/mergers-acquisitions-and-other-restructuring-activities-9th-edition-depamphilis-solutions-manual/
Mergers Acquisitions and Other Restructuring Activities 9th Edition DePamphilis Solutions Manual
How to Add Agility and Customer Focus to the Healthcare Supply ChainUPS Longitudes
The global pharmaceutical and healthcare industry has
experienced a number of severe shocks to the system in
recent decades. What was once a sector where profits flowed
from ‘blockbuster’ drugs and a customer base willing to
pay premium prices has transformed into a quite different
world as a consequence of competition from generics along
with reduced budgets available to healthcare providers.
Compounding these problems are increasing regulatory
constraints and more challenging logistics requirements as
bio-pharmaceuticals and related products increase the need
for stricter control of temperature and shelf-life as they move
through the supply chain.
As a result there is now a significantly greater focus across
the sector on supply chain management. Previously, when
margins were higher and logistics costs were a relatively
small proportion of total costs, supply chain issues tended
to take a back seat. Now things have changed. Recent
research by UPS® has highlighted that many companies are
finding it difficult to develop supply chain capabilities that
can simultaneously take out costs whilst ensuring regulatory
compliance, track and trace, product security and stricter
temperature and shelf-life control.
Because of these pressures, a new approach to the design
and management of supply/demand networks in the industry
becomes imperative. In today’s marketplace, there is a need
for supply chains that are cost-effective, efficient and agile.
Companies operating in every industrial sector and in
every market around the world have been confronted in
recent years with significant challenges. These challenges
have come from numerous sources – economic recession,
demographic changes, geo-political upheavals to name but
a few. The healthcare and pharmaceutical industry has been
no exception and has been impacted by major changes in the
competitive and market environment.
Supply Chain Metrics That Matter: A Focus on the Chemical IndustryLora Cecere
Supply Chain Metrics That Matter is a series of reports published intermittently throughout the year by Supply Chain Insights LLC. Within the world of Supply Chain Management (SCM), each industry is unique. To help companies understand the differences, we share deep analysis in each report.
While we find it useful to understand the evolution of supply chain excellence by comparing industries, we feel the true stories of supply chain excellence can only be really understood by comparing what happened within a period by peer group. The goal of this series is to share these insights.
Value Study: Investing in ETRM / CTRM in Turbulent TimesCTRM Center
The only constant is change echoes an astute observation by the Greek philosopher, Heraclitus, some 2,500 years ago. Those of us who are engaged in the world of commodities are continually reminded of the accuracy of his observation, particularly recently, as commodity prices collapsed led by crude oil. In fact, our industry is continually impacted by changes in the regulatory environment, supply/demand balance, global economic environment, technology developments, political intervention and more.
Recently, BP noted in its annual Energy Outlook1, “Today’s turbulence is a return to business-as-usual. Continuous change is the norm in our industry. The energy mix changes. The balance of demand shifts. New sources of energy emerge, such as shale gas, tight oil, ultra-deepwater oil or renewables. Economies expand and contract. Energy production and consumption are affected by disruptions, from wars to extreme weather. New policies are created to address climate change or bolster energy security.“
Transforming Compliance and Fulfillment CommunicationsBroadridge
Variable annuity carriers can significantly lower costs of fulfillment while staying compliant and improving their customers' experience through customization.
ERA's Purchasing update - Market Intelligence - from January 2017. Articles on Facilities Management, Water, Hybrid Mail, Food Costs, World-class Procurement, High Value Card Transactions, along with other areas of interest.
Discussion of strategies for increasing profits without focusing on expense reduction but instead on areas with leverage like claims. Specific examples for gaining an edge are discussed.
Carriers have historically been backwards-focused and have tended to maintain established processes without question. They also have the propensity to be risk-averse. These characteristics need to change. Carriers must be willing to try new things without betting the ranch or subjecting the company to undue risk.
Reducing the pain of Purchasing in constructionPeriphery Group
In today’s world, construction projects are often complex endeavors involving many different groups and entities.
Construction companies require mature and efficient processes to keep everyone on target and get the work
completed on time. From the smallest residential housing development to the largest office tower project,
construction companies’ processes must scale at the same rate. Otherwise keeping everything on track is
impossible.
A presentation a friend and I worked on while brainstorming ideas for a technology startup. Our objective was to explore opportunities in industries we're familiar with and industries we believe are ripe for disruption. The presentation lays out key industry metrics and profiles successful companies (somewhat startup-focused) within each industry.
Multi-commodity ETRM’s are becoming too expensive to implement, and maintain ...CTRM Center
Since ETRM software was first introduced around 20-years ago, developers have continually sought to move from developing solutions designed to support specific commodities such as crude oil, natural gas, and electric power, to building solutions that catered for multiple energy commodities. In part, their objective was to reduce costs – specifically integration costs, but without a doubt, part of the objective was self-serving, as this also allowed them to broaden the appeal of their software to a larger and more lucrative market.
Making Analytics Actionable for Financial Institutions (Part I of III)Cognizant
To maximize ROI from their analytics platforms, financial institutions must build solutions that explicitly, visibly and sustainably enable real-time translation of data into meaningful and continuous improvements in their products, services, operating models and supporting infrastructures.
White Paper: Stop Manually Entering Your Utility Bills! Top 5 Reasons Why Aut...Urjanet
Companies, organizations, and governments are facing increasing environmental and economic challenges. The pressure to improve corporate profits and sustainability has forward-thinking companies turning to energy management as a strategic source of cost reduction, profit margin growth, and cash flow improvements, not to mention regulatory compliance.
Energy is the third-largest budget item for most U.S. companies and it represents $1 trillion of the nation’s gross domestic product1. Like any major expense, energy usage must be understood before it can be reduced. However, many organizations to this day still resort to employing teams of specialists to manually enter utility bill data each month for their hundreds of facilities under management. Identifying energy cost and carbon emissions reduction opportunities involves collecting data that is not only accurate, but also timely and complete — a task that can only be accomplished through automation.
This white paper discusses the top 5 reasons why the process of manual data entry of utility bills should be abandoned and why automation is vital to the operations and outlook of your organization.
Solutions to Accelerate Compliance with Affordable Care Act (ACA) Mandates an...Lightwell
The healthcare payer ecosystem in the United States has changed dramatically over the last decade and is expected to evolve at an even faster pace over the next few years. Many world-class companies involved in healthcare payment processing are finding themselves constrained by their existing information technology infrastructure. The silos that they built around Business to Business (B2B) processing are constraining them, making it difficult to achieve governmental mandates and (more importantly) increase processing efficiency and competitive advantage.
The payers’ world today requires adherence to multiple industry standards, government regulations, and industry expectations. It is becoming more technical and payers need to become more agile (Figure 1). The IBM Standards Processing Engine Solution for Healthcare Payers is your answer to B2B enablement in today’s complex HIPAA/ACA (Affordable Care Act) world.
Similar to Minding_Your_Ts_and_Cs_Ensuring_Regulatory_Compliance_for_Energy_Communications (20)
2. IT’S A RUNNING JOKE IN THE ENERGY
SECTOR—NOT LONG AFTER A
MARKET WELCOMES DEREGULATION,
REGULATION’S MORE DIFFICULT RELATIVE
– RESTRICTION – MOVES IN NEXT DOOR.
The truth is, ensuring regulatory compliance is no laughing matter. It’s
a matter of being able to sell. With the constant risk of fines, the threat
of losing parts of a book of customers or worse, being shut out of the
market entirely, it’s crucial for companies to get this right.
Since states began allowing consumers to access private open market
power and/or natural gas suppliers in the 1990s after widespread
deregulation (and resulting government interventions) of the
1970s, the power of the Federal Energy Regulatory Commission
(FERC), state public utilities commissions (PUCs) and consumer
advocate groups has grown stronger.
While the market for retail energy providers continue to grow, so
have the barriers to entry. That includes the volume of terms and
conditions energy retailers are required to provide to consumers
as well as disclosure documents.
Minding Your Ts and Cs: Ensuring Regulatory Compliance for Energy Communications
These requirements vary from state to state, making it difficult to manage
communications across multiple markets.
The consequences of failing to properly do so are serious, not only in dollar
amounts, but in lost revenue.
1
3. • The market for energy reselling is experiencing unprecedented growth,
with current market participants growing by 30 percent per year.1
• The deregulated market for natural gas alone is more than $10 billion;
the power market is exponentially greater, according to AEC.
• Thirty-one states currently have some form of deregulation, with
more expected to follow. 2
• Due to reporting and requirements, the time to enter a new market
ranges from several weeks to several months, limiting the potential for
tens of thousands in new revenue.
• PUCs require reporting and filing of more than a dozen
separate documents.
• Fines for noncompliance can range from $50,000 to
$2 million or more.
• Energy retailers could lose an entire book of clients or find themselves
locked out of an entire market. This could represent a loss of as much
as $100 million in annual revenue.
2
WHAT’S AT STAKE
Regulatory fines and lost revenue potential can be a devastating
blow, especially to energy service companies anxious to expand their
customer base in a growing market.
Consider this:
4. In deregulated markets, complying with state PUCs , and other regulators has become a full-time job
that reaches the highest levels of a company. In some cases, energy markets have been restructured
to promote competition, prompting even stricter oversight to ensure reliability, financial security,
transparency, reasonable prices and safeguards against market manipulation.3
What’s at Stake
CCOs and COOs face the enormous responsibility of ensuring all customer communications and
marketing collateral—from email to social media—meet regulatory standards. That includes disclosing
appropriate terms and conditions to all new customers and keeping track of what was distributed to
customers, when and through which communication channels.
Companies are going to great lengths, and spending
top dollars, trying to manage these risks.
For some companies, that means hiring several full-time employees or
re-allocating current ones to perform painstaking, manual processes such as
updating, printing and mailing disclosure documents to new customers daily.
Other companies have invested in expensive
document management systems with a
variety of functionalities they don’t need.
3
5. PROVEN STRATEGIES
FOR MITIGATING RISK
These four strategies can help energy remarketers ensure compliance
without overburdening their already limited internal resources.
1. AUTOMATE MANUAL PROCESSES
Terms and conditions required in energy contracts are extensive
and vary by state and market. Many companies have an entire
team responsible for managing customer contracts and
ensuring delivery of all required documents within 48 hours.
For fast-growing companies entering new markets, this is
an onerous burden that can significantly delay market
entry, reducing the potential for new sales.
Having staff tasked with manually inputting terms
and conditions specific to each market is not only
time consuming, it’s also risky.
A single mistake can be
compounded thousands of
times over in mass mailings.
Automation decreases this
risk while increasing efficiency,
allowing companies to enter new
markets more quickly.
4
6. Regulatory compliance is an important matter for operations and it’s crucial for marketing
communications. This adds several layers of complication to multi-state and multi-channel marketing
campaigns. Even if companies outsource the production, printing and distribution of marketing
collateral, they are ultimately responsible for ensuring the accuracy of the information. This may include
state-specific disclaimers that require legal approval.
Unfortunately, many energy companies still rely on manual review
methods like email to manage legal review and revisions of marketing
documents. Aside from being inefficient, this opens the door to more
opportunities for error.
Consider the process for creating a single brochure that must be tailored for customers in a dozen
distinct markets. A marketing manager must secure approval from the business development
managers and legal representatives for each region, as well as approval from the corporate
communications manager and chief compliance officer. Each revised version is passed along through
email. All it takes is one person copied on the email thread to inadvertently pass along the original
version he downloaded instead of the most recently revised version.
It takes the marketing manager several weeks
to secure approval, only to discover the “final”
version still has outdated information. The team
misses the intended deadline for distribution,
delaying the new product launch.
With a shared workflow management system,
these documents can be updated easily, with
all revision history saved and tracked. Sales reps
and other key stakeholders can upload a single
document and easily see who has reviewed it and
what changes have been made.
2. INCREASE DOCUMENT VISIBILITY AMONG KEY STAKEHOLDERS
Proven Strategies for Mitigating Risk
5
7. Energy Retailers are seeing more staff turnover due to shifts in supply
and demand in a rapidly changing market.
Institutional knowledge about standards and key processes can be quickly forgotten amid these
changes if it is not written down. And since legal and subject matter experts vary by market and
product, it’s helpful to outline the appropriate chain of approvals required for specific communications
in a shared document that can be edited in real time. Storing important process documents in content
and workflow management systems ensures everyone across your company uses a consistent
approach to manage approvals. And this approach is easily transferred to your new employees.
Terms and conditions change. Make sure you have a process for
implementing those changes quickly and seamlessly.
This process is much easier when documents are easily searchable and updated through a
digital database. Be sure your legal department has access to your digital database, and invite a
representative to conduct periodic quality audits to ensure your documents reflect all recent changes.
Each new vendor you invite into your communications adds a layer of
complexity and risk potential to the process.
By contrast, relying on a single provider to manage all customer communications and marketing
documents reduces the potential for error.
3. SPELL OUT THE PROCESS
4. MANAGE CHANGES CAREFULLY
5. STREAMLINE VENDORS
Proven Strategies for Mitigating Risk
6
8. THE VALUE OF DATA REGULATORY
DOCUMENT MANAGEMENT
DATA Communications Management offers seamless regulatory
document management through a single, secure digital engine that
uses logic to automate communications.
Customers input terms and conditions for each market, followed by customer data that is sorted,
validated and matched with the appropriate information. From there, they can establish workflows
to create, print and deliver the right information to the right customers through our printing and
fulfillment center.
7
OBJECTS
DATA FEED
TRANSACTIONAL DM CAMPAIGNS EMAIL DEPLOYMENT
NAME ADDRESS SERVICE ADDR TRANSACTIONS LOGOS T/C EMAIL
Statements
Invoices
Collection
Letters
SPOOL
FILE
PDFs for online
presentation
EMAIL
CLOUD
Promo Letter
Postcard
Custom
Piece
Statements
Invoices
Marketing
Campaigns
Promo’s
Welcome Kits
9. Our regulatory document management system offers:
The Value of DATA Regulatory Document Management
• DATA ACCEPTANCE AND VALIDATION — Maintaining data
integrity and logic validation
• SINGLE TEMPLATE DESIGN WITH DYNAMIC CONTENT
GENERATION — Communication that redesigns itself dynamically
based on logic
• TERMS & CONDITIONS SINGLE POINT DYNAMIC
UPDATE(S) — Using a data dictionary across various markets and states
• MULTI-CHANNEL DELIVERY CAPABILITY (print/email/SMS)
• DYNAMIC DOCUMENT PROCESSING AND EXECUTION —
Dynamic execution of multiple document types
• PRODUCTION REPORTING FOR ALL CHANNELS
• CONVENIENCE — Customers enter a single file per day which is
parsed and separated by market and state. DATA’s programming system
then identifies which customers need to receive that document and
whether they want to receive it via email or traditional mail.
8
10. Some of North America’s leading energy companies trust our
document management system to:
The Value of DATA Regulatory Document Management
• MITIGATE RISK
• INCREASE SPEED TO MARKET from months to days or weeks
and achieve millions of dollars in incremental revenue
• ACQUIRE NEW CUSTOMERS — Design and execute campaigns
that enable them to optimize customer acquisition marketing
• REDUCE COSTS — Adopting an automated process reduces internal
resources needed to manually manage terms and conditions, enabling
those resources to be reallocated where they are needed most and
saving costs elsewhere
Leading ESCO Reduces Time to Market
When a leading energy service company began working with DATA more than
a year ago, its average time to enter a new market was several weeks. The
company also relied on a full-time staff member to manage documents that
took 10 days to complete and file. Using DATA’s regulatory document management system, those
same documents can be completed within a single day. This has decreased the total time to market
to just 7-10 days, allowing the company to grow more quickly, make better use of internal resources,
maintain a competitive advantage and mitigate risk.
9
11. Looking for a solution to your greatest business communications challenges?
Contact Bruce Shields at bshields@datacm.com to start the conversation.
DATA Communications Management is a single-source provider for all
business communications, eliminating the need to work with multiple
vendors on a single project. We have the technology and expertise to
handle all your communications needs and ensure compliance with all
industry regulations.
In addition to regulatory management, our capabilities include:
OUR CAPABILITIES
• COMMERCIAL PRINTING, WIDE-FORMAT
PRINTING, PRINT ON DEMAND, WEB-TO-
PRINT AND MORE
• CONTENT AND WORKFLOW MANAGEMENT
• DATA MANAGEMENT AND ANALYTICS
• DIRECT MARKETING
• EVENT TICKET AND GIFT CARD PRODUCTION
• LABELS AND AUTOMATED ID SOLUTIONS
• LOGISTICS AND FULFILLMENT
10