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Mohawk Industries 2002 Annual Report




                                       Room to grow.
Absolutely. We’re the leading manufacturer and marketer
25% of the more than $20 billion floorcovering industry,
Financial Highlights



     In thousands, except per share amounts                                        2002              2001        2000




     Net sales                                                              $ 4,522,336         3,445,945   3,404,034

     Gross profit                                                           $ 1,237,114          832,902     822,849

     Operating income before nonrecurring items                             $    519,112          327,157      317,115

     Net earnings before nonrecurring items                                 $ 284,489             188,592     166,852

     Earnings per share before nonrecurring items                           $      4.39              3.55        3.08




     $550                                     $4.39                  $621




                                              $3.55


     $331
                                              $3.08

                                                                     $411
                                                                     $392
     $220




     $100                                     $2.00                  $300

            00    01   02                             00   01   02          00   01   02


                                                                     Operating Income* before interest,
     Operating Cash Flow                      Diluted Earnings
                                                                     depreciation, amortization & taxes
     (In millions)                            Per Share*
                                                                     (In millions)

     * Before Non-recurring items.




of floorcovering in the United States, but with less than
we’ve got plenty of room to grow.
Our history of strategic growth:




A Letter to Our Stockholders



| Tough economy? Absolutely. Record returns? You bet. As the     1.4 million shares of Mohawk stock. And, our investment grade
economy faltered during 2002, Mohawk stood on solid              public bond offering was highly successful – it was oversold to
ground. We managed the Company conservatively, adjusting         investors within the first few days. | How we got here. It all
to the economic environment and preparing to take                boils down to basic blocking and tackling. For the past few
advantage of the eventual upturn. We improved our internal       years, we’ve concentrated on execution and we continued
metrics, our sales approach and our infrastructure while         those efforts in 2002. Across the Company, we invested in our
beginning to integrate the biggest acquisition in the            people. New training programs, improved professionalism,
Company’s history. And, we focused on training and               processes and controls, and provided a big-picture view
developing our people. The result? Mohawk delivered record       of Mohawk’s businesses. | We expanded our fiber extrusion
earnings and became the industry’s leading floorcovering         capacity and broadened our product lines in all hard and soft
supplier, positioning our Company as a leader in all floor-      surface categories. Carpet cushion manufacturing grew
covering products. With about 30% of our total sales in hard     with the opening of a new plant and higher output at
surface products, we’re now poised to capture greater            other manufacturing locations. | In broadloom carpet, we
market share in all floorcovering categories. | The Company’s    restructured our sales force and created one team to sell the
2002 financial performance was impressive. Diluted               high-end Karastan, CustomWeave, Ralph Lauren and Helios
earnings per share were $4.39, 24 percent higher than 2001.      lines. This targeted focus has enabled us to better serve
Net earnings were $284 million. These compare to EPS of          high-end customers and reduce the number of people calling
$3.55 or $189 million in net earnings for 2001. Net sales grew   on each customer. | Our Karastan Rug operation moved to
to $4.5 billion, a 31 percent increase over 2001. Of that, the   Mohawk Home and we created a rug-only sales force. Now,
Dal-Tile acquisition accounted for 26 percent. | Our balance     Mohawk is set to provide a greater range of Karastan Rug
sheet gained strength, with debt-to-capitalization falling to    products and price points. Currently, we’re concentrating on
29 percent at the end of the year. This compares to 39 percent   the mid-level market, which we believe has significant
at the end of the first quarter immediately following the        growth potential. | We finished integrating the Mohawk
Dal-Tile acquisition. We reduced the number of days of sales     Home operations into our information systems. Internal
in accounts receivable from 43 to 40 days. | We repurchased      reorganization at Mohawk Home has resulted in greater




Absolutely. We’re the leading manufacturer and marketer
25% of the more than $20 billion floorcovering industry,
10/92                 4/93                   7/93                  2/94                   1/95                    7/97

     Horizon               Karastan               American Rug          Aladdin                Galaxy                  Diamond
     Industries                                   Craftsmen             Mills                  Carpet Mills




     attention to product categories and individual customers.         that will ultimately allow us to warehouse and ship products
     | Throughout the country, we expanded distribution of             together. For example, we created a centralized logistics
     Congoleum vinyl, which enjoyed substantially increased            group to implement new systems that will improve service
     sales. Wood floorcovering also grew rapidly in response to        and costs. When fully implemented, our systems will enable
     our offering more styles and products in all price points. | In   us to deliver combined Mohawk and Dal-Tile shipments to
     The Mohawk Group, our commercial business, we increased           customers more efficiently and provide more detailed
     our focus on national accounts and large end-users in an effort   tracking information. We expect the entire systems integration
     to offer them products that are more cost-effective and easier    to be completed in 2004. | We transferred the marketing and
     to maintain. We also worked to improve service levels and         merchandising of Mohawk’s ceramic tile program to Dal-Tile
     to build awareness of our commercial products through             in order to leverage Dal-Tile’s expertise and attack the market
     innovative marketing programs. And, we continued to run           in a unified manner. Construction began on the Muskogee,
     the Company in an environmentally responsible manner.             Oklahoma porcelain floor tile plant under Dal-Tile’s supervision.
     Recently our efforts were officially recognized by the U.S.       When the plant is completed in 2003, it will provide Mohawk
     General Services Administration, which awarded Mohawk the         with industry-leading capabilities. | These efforts allowed us
     2003 Evergreen Award. Each year, selected companies receive       to begin taking advantage of the synergies and opportunities
     this award for operations that respect and protect the quality    created by this strategic merger. | What’s behind our success?
     of our environment. The award acknowledges Mohawk’s               Ultimately, what’s behind our success is people – our employees,
     conservation of resources throughout all aspects of our           customers and the consumers that buy our products. Like
     operations – design, engineering, processes and production.       Mohawk, our customers are becoming total floorcovering
     We are proud to receive this prestigious award as validation      suppliers and we’re helping them to offer a broader array
     of our ongoing environmental initiatives. | What’s changed?       of products in all categories. We’ll continue to provide a
     As we worked on the basics, we also began the Dal-Tile            high level of service to these customers as we reinforce the
     integration. The first phase of systems integration, which        value of the Mohawk brand. | Consumer surveys show high
     included finance and accounting functions, was completed          awareness and trust in the Mohawk brand. This foundation
     before year-end. In addition, we began to unite functions         is crucial to our future success. To further solidify the




of floorcovering in the United States, but with less than
we’ve got plenty of room to grow.
6/98              8/98               11/98              1/99                3/99                 11/00             3/02

Newmark           American           World              Image               Durkan               Crown             Dal-Tile
& James           Weavers            Carpets            Industries          Patterned            Crafts            International
                                                                            Carpets




Mohawk brand across all product lines, we’ve created            and increasing the value of the Mohawk brand. | When the
standards aimed at increasing consistency in the way we         economy improves, we’ll have trained personnel, modern
present our brand. | Customers and consumers surveyed also      equipment and efficient logistics systems that will enable
agree on the attributes that set Mohawk apart from other        Mohawk to grow rapidly. We’ll also look for acquisitions
floorcovering companies – our employees and corporate           in hard and soft surface floorcovering categories that will
culture. Most survey respondents said we succeed because        further position Mohawk as the supplier of choice. | And, we
our people are empowered to take action and they do             will continue to run this Company with the same disciplined
things well. Without a doubt, the dedication and hard work of   leadership. Mohawk has had corporate checks and balances
Mohawk’s more than 32,000 employees made the difference         in place for years and we stand behind the integrity of our
between thriving during 2002 and merely surviving. They         financial statements. For Mohawk, conservative, ethical and
understand our business and our customers’ needs and            honest financial reporting is business as usual. | In conclusion,
they’ve pulled out all the stops to meet those needs.           I want to thank our customers, shareholders and employees
| Where we’re going. Mohawk’s long-term strategy is to be a     for their support. On behalf of the Mohawk management
North American company that provides all floorcovering          team, I pledge to you a future where we have much room to
types to every channel – residential, new construction and      grow and create value.
commercial – fully supported by our logistics and trucking
system and our distribution partners. We took a major step
toward realizing this goal with the Dal-Tile merger. We now
have a deep knowledge base in hard surfaces and a
well-respected team to help us increase market share in         Jeffrey S. Lorberbaum
ceramic tile. | We estimate that Mohawk’s market share is       President and Chief Executive Officer
approximately 20 percent of the $20 billion floorcovering       March 17, 2003
industry. We have many opportunities to grow within our
industry. And we intend to do that by offering our customers
a broad product line, exceeding their service expectations




Absolutely. We’re the leading manufacturer and marketer
25% of the more than $20 billion floorcovering industry,
Over the years, we’ve succeeded through
                            internal growth and strategic acquisitions.
                            Acquisitions that have transformed Mohawk
                            from a small niche carpet manufacturer
                            into the leading floorcovering producer
                            and supplier in the United States.

                            Today, we make and distribute hardwood floors,
                            ceramic tile, rugs, laminate flooring, vinyl flooring,
                            stone flooring and countertops … and of course,
                            carpet. We also offer complementary home
                            products, like throws and pillows.

                            With our history of expansion, you may wonder:
                            Is there still room to grow? Absolutely.
                            And we’re doing it one room at a time.




of floorcovering in the United States, but with less than
we’ve got plenty of room to grow.
growth Investors want it. Individuals need it. The question is, where will we continue to get it?
       it’s in the nursery |
               We’re constantly growing our product lines to stay ahead of consumer preferences.
               In what is essentially a fashion business, we’re creating new patterns, designs,
               yarns and fibers and bringing them to market quickly. For example, soft, luxurious
               feeling carpet is increasingly in demand. We’ve responded with new ultra-soft
               fibers in a variety of residential products. Mohawk remains at the forefront – in the
               early stages of newly born trends, supplying retailers with what consumers want.




                                                                                                       2
it’s in the playroom |
    When it comes to innovation, Mohawk doesn’t play around. Everyday, we’re expanding our
    product mix to stimulate consumer demand, complement our carpet offerings and increase
    business for our retailers. Our new laminate floorcovering is a good example. Through 3-D
    imaging, we can produce printed laminate that rivals the look of real slate and other natural
    surfaces. Mohawk’s unique floorcoverings, combined with today’s most popular licensed
    products like Scooby Doo pillows and Spiderman throws, make any home a fun place to be.
3
you’ll find it in the dorm |
Durkan’s trend-setting designs appeal to the young at heart
and more interior designers and architects are specifying
these carpets in contemporary buildings. They also prefer
Durkan’s Echoflex cushioned carpet tile – the perfect modular
complement to Mohawk’s commercial brands. Along with
fashion, our commercial brands help to make the indoors
a greener place. Over 30 of our styles incorporate recycled
post-consumer and post-industrial waste.




                                                            4
it’s at work |
Mohawk products are hard workers. In both residential and commercial
settings, we offer durable, dependable floorcoverings that retain their
beauty. Whether it’s the new Durkan Print carpet or Dal-Tile ceramic tile,
our floorcoverings work together. That’s why we’re able to successfully
cross-sell products to our customers and take advantage of the growth
in both commercial and residential applications. Either at home or in
the office, if it’s Mohawk, it’s working.




   5
it’s what’s in store |
Durability and ease of maintenance are essential in products made for high traffic areas.
And, we’re constantly innovating to ensure that our products look good longer, with less
effort. For instance, Mohawk’s Ultra Performance System (UPS Block) moisture barrier
is the most cost-effective, easily serviced moisture barrier backing system available today.
And, our studies show Everset stain-proof fibers produce the most stain-resistant carpet in
the flooring industry. Performance leadership – it’s always in stock at Mohawk.
                                                                                               6
it’s keeping in step |
    Karastan will celebrate its 75th anniversary in 2003 and our rugs are more popular today
    than ever before. While the high-end, classic Persian styles remain our flagship, we’re also
    introducing more casual looks and contemporary colors to attract younger consumers. These
    new designs are available at a variety of price points. We want to convince consumers that
    Karastan makes rugs and carpets for real life and real families – not museum pieces. And
    they just happen to look great with our hardwood, ceramic tile, vinyl and laminate floors.
7
it’s part of our lives |
When Mohawk acquired Dal-Tile, we entered today’s
hottest hard surface category – natural stone. The beauty
and durability of natural stone have ignited consumer
demand for it in their homes – on floors, walls and counter-
tops. One of natural stone’s biggest benefits is the way it
complements the latest designs and textures in Mohawk
carpet. Now, Mohawk can take full advantage of the rapidly
growing natural stone segment as we offer retailers and
consumers a full spectrum of exquisite floorcoverings.




                                                               8
Our product mix is not all that has grown.

We’ve carefully developed our infrastructure, systems
and methods to take advantage of new opportunities.
But, size itself is not an end. It’s a by-product of an
ongoing process. One in which people can succeed
by growing personally and professionally – one that
rewards our employees, our customers and ultimately,
those for whom we work – our shareholders.

So, we grow together in an entrepreneurial environment
that fosters innovation and initiative. It’s where our
new products originate. It’s where we save over 220
million pounds of waste from landfills. It’s also how
we broke into five new markets in as many years.

Are we still growing? Absolutely.
One life at a time.




                                               Growth. It’s personal.
9
At Mohawk, we believe growth begins with our people. That’s why training
                                     is a priority throughout the Company. For our residential sales forces, we’ve
                                     initiated new sales automation training to improve account maintenance,
                                     provide detailed sales information and make reporting easier and faster.
                                     The Mohawk Group online training program also presents convenient access
                                     to the sales techniques our people have found most effective. Through these
                                     online presentations, sales representatives can identify the most important
                                     attributes to emphasize for each commercial customer. | Service is such an
                                     integral component of our businesses that we’ve begun to brand Mohawk’s
                                     distinctive approach:“It’s a people thing.” Customer service representatives
                                     have completed an innovative training program that helps them relate
Growing with our people | Training   better to customers – and teaches them more about themselves.




                                                                                                                10
Mohawk’s goal is to help our retail customers grow and prosper. During
Growing with our customers | Channels
                                        the past several years, we’ve been expanding our co-branding efforts and
                                        other retail programs with great success. In fact, today, approximately
                                        2,200 floorcovering retailers have installed our Floorscapes and Color Center
                                        Boutique displays while our Karastan, Wunda Weve and CustomWeave
                                        Galleries offer brand specific merchandising systems to more than 1,500
                                        high-end retailers. These displays facilitate consumer purchases of our
                                        carpet and hard surface products. | We realize that specific markets require
                                        a targeted sales approach. Accordingly, we’ve reorganized Mohawk’s
                                        residential carpet sales force to create the Fashion Division, which includes
                                        the Karastan, CustomWeave, Ralph Lauren and Helios carpet brands. The
                                        sales force realignment will better serve customers who sell these high-
                                        end products. | The Dal-Tile merger offers Mohawk greater access to the
                                        building contractor segment. Incorporating the Dal-Tile brands, we can
                                        now offer a more complete package to builders. Conversely, Dal-Tile has
                                        greater opportunities to place ceramic and stone products with Mohawk’s
                                        extensive residential retail customer base.
  11
Mohawk is continually providing retail dealers with better merchandising
| Merchandising
                  and sales tools. At our National Karastan Dealer Convention, for example,
                  we preview products before we launch them and offer working sessions to
                  train our customers’ sales associates. | Mohawk Home recently opened a
                  New York City showroom to maintain an ongoing presence with retailers.
                  There, we’re constantly rearranging our wide variety of products to fit
                  different markets, demonstrating the speed and flexibility with which we
                  operate to serve our retail customers. | Dal-Tile’s Design Centers provide
                  an inviting and convenient environment for consumers, designers
                  and architects to view our complete line of tile and stone products. Design
                  consultants offer creative ideas and assist with product selection
                  and retailer referrals. | During 2003, floorcovering retailers will receive
                  merchandising support for Mohawk ceramic tile through an innovative
                  display system that will assist consumers with their product selections.


                                                                                           12
Extensive surveys of customers, consumers, suppliers and employees
              have revealed that what sets Mohawk apart is our people – people who are
              empowered to make decisions and get things done quickly; people who go
              beyond the expected in serving customers; people who enjoy opportunities
              for continual learning and advancement. During the coming year, we’ll be
              incorporating this people orientation into our marketing messages to retailers
              and customers. | We’ll continue offering retail customers marketing tools,
              such as complete ad portfolios for their promotional use. One new offering
              – for retailers and consumers – is an innovative software tool called Just
              Picture It that enables consumers to place Mohawk products in their own
              room settings to see the effect before they make a purchase. | The Mohawk
              Group has enjoyed great success in using the Internet for marketing
              advantage. Our animated E-mail messages have been well received by
              commercial customers. Webcasting on The Mohawk Group website now
              allows customers to tour our NeoCon showroom, view new products and
| Marketing   talk directly to customer service representatives.
At Mohawk, distribution is not merely speed – it’s service, delivery and
                                       predictability. To enhance these efforts, we’ve developed a new routing and
                                       delivery system, which eventually will operate in real time. | Our drivers are
                                       some of Mohawk’s most important ambassadors. To help them be safer and
                                       more productive, we’re equipping our trailers with rear and side
                                       access doors, power assisted winches and tuck-away side lifts. We’re
                                       also reconfiguring our fleet to handle different shapes and sizes of
                                       products within a single trailer. | The majority of our commercial carpet
                                       is now shipped through Mohawk’s residential freight and distribution
                                       network, resulting in improved service and cost savings. Many of our
                                       commercial SKUs are available on a quick ship basis to customers. And by
                                       leveraging Mohawk’s technology and logistics, Dal-Tile continues to
                                       improve its distribution system, which is providing its customers with the
                                       highest service level in the ceramic tile industry. | Employees like Operations
                                       Coordinator Lesa Wheat (pictured at lower right), ensure that national
                                       retailers receive the Mohawk Home products they need – precisely when
                                       they need them. Such reliable service lets Mohawk increase its share of
Growing from Within | Infrastructure   business from these retailers.




                                                                                                                  14
Controlling our processes enables Mohawk to contain costs and remain
     | Process Control
                         efficient. For The Mohawk Group, process control includes the use of ultra-
                         sound to control carpet patterns. The ultrasound technology allows
                         patterns to be corrected on the manufacturing line. Commercial carpet
                         packing slips now feature the bow, skew and bias of each roll – information
                         that greatly assists installers. | The Mohawk Group has also initiated a
                         uniform color-coding system to facilitate the ordering process. Called Color
                         Logic by Pantone, this new coding system is available on Karastan Contract
                         and Durkan products. Designers and specifiers can match colors across
                         multiple interior furnishings using the Pantone coding system. | At Dal-Tile’s
                         modern, automated plants, innovative processes and technology help
                         Mohawk remain ahead of the industry. During 2003, we will open the
                         Muskogee, Oklahoma glazed porcelain tile plant. The new plant will have
                         the latest technology. We expect porcelain tile to be a huge growth market
                         as consumers discover its water and weather resistant properties.

15
Mohawk’s hardwood floorcovering products continue to grow, with more
Growing markets | Product Extension
                                      colors, styles and types of wood available. We estimate that hardwood
                                      demand will grow at approximately the same level as ceramic – seven
                                      percent annually since 1996. | Demand continues to increase for high-end
                                      ceramic tile that looks like stone. In response to the demand, Dal-Tile has
                                      introduced the Ahnzu Collection, which features ceramic, stone, glass and
                                      metal tiles, along with stone sinks. | We continue to look for niche markets
                                      where we can help to increase our retail customers’ profitability and make
                                      a difference to consumers. To protect consumers’ investment in our
                                      high-end Karastan carpet, we’re launching a full range of floor care
                                      products and certifying our installation process. | Through the innovative
                                      ideas and hard work of our people and the service, quality and performance
                                      of our products, Mohawk will continue to have room to grow.




                                                                                                                16
Board of Directors




                                                                                                                                    S.H. “Jack” Sharpe             Bruce C. Bruckmann* //     Larry W. McCurdy * †               W. Christopher Wellborn
                                                                                                                                    Executive                      Managing Director          Former Chairman,                   President
                                                                                                                                    Vice President                 Bruckmann, Rosser,         President and                      Dal-Tile Division
                                                                                                                                    Mohawk Residential Business    Sherrill & Co., Inc.       Chief Executive Officer
                                                                                                                                                                   (a venture capital firm)   of Echlin, Inc.                    John F. Fiedler * //
                                                                                                                                    Leo Benatar † //                                          (a worldwide                       Chairman
                                                                                                                                    Principal of Benatar           David L. Kolb              manufacturer of                    Borg-Warner Automotive Inc.
                                                                                                                                    and Associates, and            Chairman                   motor vehicle parts)               (a manufacturer of
                                                                                                                                    former Chairman,                                                                             automotive parts)
                                                                                                                                    Engraph, Inc., a               Jeffrey S. Lorberbaum      Robert N. Pokelwaldt * †
                                                                                                                                    subsidiary of Sonoco           President and              Former Chairman and
                                                                                                                                    Products Company               Chief Executive Officer    Chief Executive Officer
                                                                                                                                    (an international                                         York International Corporation
                                                                                                                                    manufacturer of                                           (a manufacturer of air
Design: Lucid Partners, Inc./Atlanta Photography: Rooms: Studio Burns, Location: See Level Studios Printing: Color Graphics, Inc.




                                                                                                                                    industrial and consumer                                   conditioning and cooling
                                                                                                                                    packaging products)                                       systems)




                                                                                                                                                                                                                                                Officers




                                                                                                                                    John D. Swift                  H. Monte Thornton          J. Murray David                    W. Christopher Wellborn
                                                                                                                                    Vice President                 President                  Vice President                     President
                                                                                                                                    Finance and                    Carpet Group               Yarn Manufacturing                 Dal–Tile Division
                                                                                                                                    Chief Financial Officer
                                                                                                                                                                   Jeffrey S. Lorberbaum      Joe W. Yarbrough, Jr.              William B. Kilbride
                                                                                                                                    Reid A. Batsel                 President and              Vice President                     President
                                                                                                                                    Vice President                 Chief Executive Officer    Carpet Manufacturing               Mohawk Home
                                                                                                                                    Technology
                                                                                                                                                                                                                                 Jerry L. Melton
                                                                                                                                                                                                                                 Vice President
                                                                                                                                                                                                                                 Human Resources



                                                                                                                                                                  * Audit Committee           †Compensation                    // Nominating and Corporate
                                                                                                                                                                                               Committee                          Governance Committee
Mohawk Industries, Inc. P.O. Box 12069 160 South Industrial Boulevard Calhoun, Georgia 30703 706-629-7721

To find out more about our brands, markets, and products, go to www.mohawkind.com

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Mohawk 2002 Annual Report Highlights Record Returns

  • 1. Mohawk Industries 2002 Annual Report Room to grow.
  • 2. Absolutely. We’re the leading manufacturer and marketer 25% of the more than $20 billion floorcovering industry,
  • 3. Financial Highlights In thousands, except per share amounts 2002 2001 2000 Net sales $ 4,522,336 3,445,945 3,404,034 Gross profit $ 1,237,114 832,902 822,849 Operating income before nonrecurring items $ 519,112 327,157 317,115 Net earnings before nonrecurring items $ 284,489 188,592 166,852 Earnings per share before nonrecurring items $ 4.39 3.55 3.08 $550 $4.39 $621 $3.55 $331 $3.08 $411 $392 $220 $100 $2.00 $300 00 01 02 00 01 02 00 01 02 Operating Income* before interest, Operating Cash Flow Diluted Earnings depreciation, amortization & taxes (In millions) Per Share* (In millions) * Before Non-recurring items. of floorcovering in the United States, but with less than we’ve got plenty of room to grow.
  • 4. Our history of strategic growth: A Letter to Our Stockholders | Tough economy? Absolutely. Record returns? You bet. As the 1.4 million shares of Mohawk stock. And, our investment grade economy faltered during 2002, Mohawk stood on solid public bond offering was highly successful – it was oversold to ground. We managed the Company conservatively, adjusting investors within the first few days. | How we got here. It all to the economic environment and preparing to take boils down to basic blocking and tackling. For the past few advantage of the eventual upturn. We improved our internal years, we’ve concentrated on execution and we continued metrics, our sales approach and our infrastructure while those efforts in 2002. Across the Company, we invested in our beginning to integrate the biggest acquisition in the people. New training programs, improved professionalism, Company’s history. And, we focused on training and processes and controls, and provided a big-picture view developing our people. The result? Mohawk delivered record of Mohawk’s businesses. | We expanded our fiber extrusion earnings and became the industry’s leading floorcovering capacity and broadened our product lines in all hard and soft supplier, positioning our Company as a leader in all floor- surface categories. Carpet cushion manufacturing grew covering products. With about 30% of our total sales in hard with the opening of a new plant and higher output at surface products, we’re now poised to capture greater other manufacturing locations. | In broadloom carpet, we market share in all floorcovering categories. | The Company’s restructured our sales force and created one team to sell the 2002 financial performance was impressive. Diluted high-end Karastan, CustomWeave, Ralph Lauren and Helios earnings per share were $4.39, 24 percent higher than 2001. lines. This targeted focus has enabled us to better serve Net earnings were $284 million. These compare to EPS of high-end customers and reduce the number of people calling $3.55 or $189 million in net earnings for 2001. Net sales grew on each customer. | Our Karastan Rug operation moved to to $4.5 billion, a 31 percent increase over 2001. Of that, the Mohawk Home and we created a rug-only sales force. Now, Dal-Tile acquisition accounted for 26 percent. | Our balance Mohawk is set to provide a greater range of Karastan Rug sheet gained strength, with debt-to-capitalization falling to products and price points. Currently, we’re concentrating on 29 percent at the end of the year. This compares to 39 percent the mid-level market, which we believe has significant at the end of the first quarter immediately following the growth potential. | We finished integrating the Mohawk Dal-Tile acquisition. We reduced the number of days of sales Home operations into our information systems. Internal in accounts receivable from 43 to 40 days. | We repurchased reorganization at Mohawk Home has resulted in greater Absolutely. We’re the leading manufacturer and marketer 25% of the more than $20 billion floorcovering industry,
  • 5. 10/92 4/93 7/93 2/94 1/95 7/97 Horizon Karastan American Rug Aladdin Galaxy Diamond Industries Craftsmen Mills Carpet Mills attention to product categories and individual customers. that will ultimately allow us to warehouse and ship products | Throughout the country, we expanded distribution of together. For example, we created a centralized logistics Congoleum vinyl, which enjoyed substantially increased group to implement new systems that will improve service sales. Wood floorcovering also grew rapidly in response to and costs. When fully implemented, our systems will enable our offering more styles and products in all price points. | In us to deliver combined Mohawk and Dal-Tile shipments to The Mohawk Group, our commercial business, we increased customers more efficiently and provide more detailed our focus on national accounts and large end-users in an effort tracking information. We expect the entire systems integration to offer them products that are more cost-effective and easier to be completed in 2004. | We transferred the marketing and to maintain. We also worked to improve service levels and merchandising of Mohawk’s ceramic tile program to Dal-Tile to build awareness of our commercial products through in order to leverage Dal-Tile’s expertise and attack the market innovative marketing programs. And, we continued to run in a unified manner. Construction began on the Muskogee, the Company in an environmentally responsible manner. Oklahoma porcelain floor tile plant under Dal-Tile’s supervision. Recently our efforts were officially recognized by the U.S. When the plant is completed in 2003, it will provide Mohawk General Services Administration, which awarded Mohawk the with industry-leading capabilities. | These efforts allowed us 2003 Evergreen Award. Each year, selected companies receive to begin taking advantage of the synergies and opportunities this award for operations that respect and protect the quality created by this strategic merger. | What’s behind our success? of our environment. The award acknowledges Mohawk’s Ultimately, what’s behind our success is people – our employees, conservation of resources throughout all aspects of our customers and the consumers that buy our products. Like operations – design, engineering, processes and production. Mohawk, our customers are becoming total floorcovering We are proud to receive this prestigious award as validation suppliers and we’re helping them to offer a broader array of our ongoing environmental initiatives. | What’s changed? of products in all categories. We’ll continue to provide a As we worked on the basics, we also began the Dal-Tile high level of service to these customers as we reinforce the integration. The first phase of systems integration, which value of the Mohawk brand. | Consumer surveys show high included finance and accounting functions, was completed awareness and trust in the Mohawk brand. This foundation before year-end. In addition, we began to unite functions is crucial to our future success. To further solidify the of floorcovering in the United States, but with less than we’ve got plenty of room to grow.
  • 6. 6/98 8/98 11/98 1/99 3/99 11/00 3/02 Newmark American World Image Durkan Crown Dal-Tile & James Weavers Carpets Industries Patterned Crafts International Carpets Mohawk brand across all product lines, we’ve created and increasing the value of the Mohawk brand. | When the standards aimed at increasing consistency in the way we economy improves, we’ll have trained personnel, modern present our brand. | Customers and consumers surveyed also equipment and efficient logistics systems that will enable agree on the attributes that set Mohawk apart from other Mohawk to grow rapidly. We’ll also look for acquisitions floorcovering companies – our employees and corporate in hard and soft surface floorcovering categories that will culture. Most survey respondents said we succeed because further position Mohawk as the supplier of choice. | And, we our people are empowered to take action and they do will continue to run this Company with the same disciplined things well. Without a doubt, the dedication and hard work of leadership. Mohawk has had corporate checks and balances Mohawk’s more than 32,000 employees made the difference in place for years and we stand behind the integrity of our between thriving during 2002 and merely surviving. They financial statements. For Mohawk, conservative, ethical and understand our business and our customers’ needs and honest financial reporting is business as usual. | In conclusion, they’ve pulled out all the stops to meet those needs. I want to thank our customers, shareholders and employees | Where we’re going. Mohawk’s long-term strategy is to be a for their support. On behalf of the Mohawk management North American company that provides all floorcovering team, I pledge to you a future where we have much room to types to every channel – residential, new construction and grow and create value. commercial – fully supported by our logistics and trucking system and our distribution partners. We took a major step toward realizing this goal with the Dal-Tile merger. We now have a deep knowledge base in hard surfaces and a well-respected team to help us increase market share in Jeffrey S. Lorberbaum ceramic tile. | We estimate that Mohawk’s market share is President and Chief Executive Officer approximately 20 percent of the $20 billion floorcovering March 17, 2003 industry. We have many opportunities to grow within our industry. And we intend to do that by offering our customers a broad product line, exceeding their service expectations Absolutely. We’re the leading manufacturer and marketer 25% of the more than $20 billion floorcovering industry,
  • 7. Over the years, we’ve succeeded through internal growth and strategic acquisitions. Acquisitions that have transformed Mohawk from a small niche carpet manufacturer into the leading floorcovering producer and supplier in the United States. Today, we make and distribute hardwood floors, ceramic tile, rugs, laminate flooring, vinyl flooring, stone flooring and countertops … and of course, carpet. We also offer complementary home products, like throws and pillows. With our history of expansion, you may wonder: Is there still room to grow? Absolutely. And we’re doing it one room at a time. of floorcovering in the United States, but with less than we’ve got plenty of room to grow.
  • 8. growth Investors want it. Individuals need it. The question is, where will we continue to get it? it’s in the nursery | We’re constantly growing our product lines to stay ahead of consumer preferences. In what is essentially a fashion business, we’re creating new patterns, designs, yarns and fibers and bringing them to market quickly. For example, soft, luxurious feeling carpet is increasingly in demand. We’ve responded with new ultra-soft fibers in a variety of residential products. Mohawk remains at the forefront – in the early stages of newly born trends, supplying retailers with what consumers want. 2
  • 9. it’s in the playroom | When it comes to innovation, Mohawk doesn’t play around. Everyday, we’re expanding our product mix to stimulate consumer demand, complement our carpet offerings and increase business for our retailers. Our new laminate floorcovering is a good example. Through 3-D imaging, we can produce printed laminate that rivals the look of real slate and other natural surfaces. Mohawk’s unique floorcoverings, combined with today’s most popular licensed products like Scooby Doo pillows and Spiderman throws, make any home a fun place to be. 3
  • 10. you’ll find it in the dorm | Durkan’s trend-setting designs appeal to the young at heart and more interior designers and architects are specifying these carpets in contemporary buildings. They also prefer Durkan’s Echoflex cushioned carpet tile – the perfect modular complement to Mohawk’s commercial brands. Along with fashion, our commercial brands help to make the indoors a greener place. Over 30 of our styles incorporate recycled post-consumer and post-industrial waste. 4
  • 11. it’s at work | Mohawk products are hard workers. In both residential and commercial settings, we offer durable, dependable floorcoverings that retain their beauty. Whether it’s the new Durkan Print carpet or Dal-Tile ceramic tile, our floorcoverings work together. That’s why we’re able to successfully cross-sell products to our customers and take advantage of the growth in both commercial and residential applications. Either at home or in the office, if it’s Mohawk, it’s working. 5
  • 12. it’s what’s in store | Durability and ease of maintenance are essential in products made for high traffic areas. And, we’re constantly innovating to ensure that our products look good longer, with less effort. For instance, Mohawk’s Ultra Performance System (UPS Block) moisture barrier is the most cost-effective, easily serviced moisture barrier backing system available today. And, our studies show Everset stain-proof fibers produce the most stain-resistant carpet in the flooring industry. Performance leadership – it’s always in stock at Mohawk. 6
  • 13. it’s keeping in step | Karastan will celebrate its 75th anniversary in 2003 and our rugs are more popular today than ever before. While the high-end, classic Persian styles remain our flagship, we’re also introducing more casual looks and contemporary colors to attract younger consumers. These new designs are available at a variety of price points. We want to convince consumers that Karastan makes rugs and carpets for real life and real families – not museum pieces. And they just happen to look great with our hardwood, ceramic tile, vinyl and laminate floors. 7
  • 14. it’s part of our lives | When Mohawk acquired Dal-Tile, we entered today’s hottest hard surface category – natural stone. The beauty and durability of natural stone have ignited consumer demand for it in their homes – on floors, walls and counter- tops. One of natural stone’s biggest benefits is the way it complements the latest designs and textures in Mohawk carpet. Now, Mohawk can take full advantage of the rapidly growing natural stone segment as we offer retailers and consumers a full spectrum of exquisite floorcoverings. 8
  • 15. Our product mix is not all that has grown. We’ve carefully developed our infrastructure, systems and methods to take advantage of new opportunities. But, size itself is not an end. It’s a by-product of an ongoing process. One in which people can succeed by growing personally and professionally – one that rewards our employees, our customers and ultimately, those for whom we work – our shareholders. So, we grow together in an entrepreneurial environment that fosters innovation and initiative. It’s where our new products originate. It’s where we save over 220 million pounds of waste from landfills. It’s also how we broke into five new markets in as many years. Are we still growing? Absolutely. One life at a time. Growth. It’s personal. 9
  • 16. At Mohawk, we believe growth begins with our people. That’s why training is a priority throughout the Company. For our residential sales forces, we’ve initiated new sales automation training to improve account maintenance, provide detailed sales information and make reporting easier and faster. The Mohawk Group online training program also presents convenient access to the sales techniques our people have found most effective. Through these online presentations, sales representatives can identify the most important attributes to emphasize for each commercial customer. | Service is such an integral component of our businesses that we’ve begun to brand Mohawk’s distinctive approach:“It’s a people thing.” Customer service representatives have completed an innovative training program that helps them relate Growing with our people | Training better to customers – and teaches them more about themselves. 10
  • 17. Mohawk’s goal is to help our retail customers grow and prosper. During Growing with our customers | Channels the past several years, we’ve been expanding our co-branding efforts and other retail programs with great success. In fact, today, approximately 2,200 floorcovering retailers have installed our Floorscapes and Color Center Boutique displays while our Karastan, Wunda Weve and CustomWeave Galleries offer brand specific merchandising systems to more than 1,500 high-end retailers. These displays facilitate consumer purchases of our carpet and hard surface products. | We realize that specific markets require a targeted sales approach. Accordingly, we’ve reorganized Mohawk’s residential carpet sales force to create the Fashion Division, which includes the Karastan, CustomWeave, Ralph Lauren and Helios carpet brands. The sales force realignment will better serve customers who sell these high- end products. | The Dal-Tile merger offers Mohawk greater access to the building contractor segment. Incorporating the Dal-Tile brands, we can now offer a more complete package to builders. Conversely, Dal-Tile has greater opportunities to place ceramic and stone products with Mohawk’s extensive residential retail customer base. 11
  • 18. Mohawk is continually providing retail dealers with better merchandising | Merchandising and sales tools. At our National Karastan Dealer Convention, for example, we preview products before we launch them and offer working sessions to train our customers’ sales associates. | Mohawk Home recently opened a New York City showroom to maintain an ongoing presence with retailers. There, we’re constantly rearranging our wide variety of products to fit different markets, demonstrating the speed and flexibility with which we operate to serve our retail customers. | Dal-Tile’s Design Centers provide an inviting and convenient environment for consumers, designers and architects to view our complete line of tile and stone products. Design consultants offer creative ideas and assist with product selection and retailer referrals. | During 2003, floorcovering retailers will receive merchandising support for Mohawk ceramic tile through an innovative display system that will assist consumers with their product selections. 12
  • 19. Extensive surveys of customers, consumers, suppliers and employees have revealed that what sets Mohawk apart is our people – people who are empowered to make decisions and get things done quickly; people who go beyond the expected in serving customers; people who enjoy opportunities for continual learning and advancement. During the coming year, we’ll be incorporating this people orientation into our marketing messages to retailers and customers. | We’ll continue offering retail customers marketing tools, such as complete ad portfolios for their promotional use. One new offering – for retailers and consumers – is an innovative software tool called Just Picture It that enables consumers to place Mohawk products in their own room settings to see the effect before they make a purchase. | The Mohawk Group has enjoyed great success in using the Internet for marketing advantage. Our animated E-mail messages have been well received by commercial customers. Webcasting on The Mohawk Group website now allows customers to tour our NeoCon showroom, view new products and | Marketing talk directly to customer service representatives.
  • 20. At Mohawk, distribution is not merely speed – it’s service, delivery and predictability. To enhance these efforts, we’ve developed a new routing and delivery system, which eventually will operate in real time. | Our drivers are some of Mohawk’s most important ambassadors. To help them be safer and more productive, we’re equipping our trailers with rear and side access doors, power assisted winches and tuck-away side lifts. We’re also reconfiguring our fleet to handle different shapes and sizes of products within a single trailer. | The majority of our commercial carpet is now shipped through Mohawk’s residential freight and distribution network, resulting in improved service and cost savings. Many of our commercial SKUs are available on a quick ship basis to customers. And by leveraging Mohawk’s technology and logistics, Dal-Tile continues to improve its distribution system, which is providing its customers with the highest service level in the ceramic tile industry. | Employees like Operations Coordinator Lesa Wheat (pictured at lower right), ensure that national retailers receive the Mohawk Home products they need – precisely when they need them. Such reliable service lets Mohawk increase its share of Growing from Within | Infrastructure business from these retailers. 14
  • 21. Controlling our processes enables Mohawk to contain costs and remain | Process Control efficient. For The Mohawk Group, process control includes the use of ultra- sound to control carpet patterns. The ultrasound technology allows patterns to be corrected on the manufacturing line. Commercial carpet packing slips now feature the bow, skew and bias of each roll – information that greatly assists installers. | The Mohawk Group has also initiated a uniform color-coding system to facilitate the ordering process. Called Color Logic by Pantone, this new coding system is available on Karastan Contract and Durkan products. Designers and specifiers can match colors across multiple interior furnishings using the Pantone coding system. | At Dal-Tile’s modern, automated plants, innovative processes and technology help Mohawk remain ahead of the industry. During 2003, we will open the Muskogee, Oklahoma glazed porcelain tile plant. The new plant will have the latest technology. We expect porcelain tile to be a huge growth market as consumers discover its water and weather resistant properties. 15
  • 22. Mohawk’s hardwood floorcovering products continue to grow, with more Growing markets | Product Extension colors, styles and types of wood available. We estimate that hardwood demand will grow at approximately the same level as ceramic – seven percent annually since 1996. | Demand continues to increase for high-end ceramic tile that looks like stone. In response to the demand, Dal-Tile has introduced the Ahnzu Collection, which features ceramic, stone, glass and metal tiles, along with stone sinks. | We continue to look for niche markets where we can help to increase our retail customers’ profitability and make a difference to consumers. To protect consumers’ investment in our high-end Karastan carpet, we’re launching a full range of floor care products and certifying our installation process. | Through the innovative ideas and hard work of our people and the service, quality and performance of our products, Mohawk will continue to have room to grow. 16
  • 23. Board of Directors S.H. “Jack” Sharpe Bruce C. Bruckmann* // Larry W. McCurdy * † W. Christopher Wellborn Executive Managing Director Former Chairman, President Vice President Bruckmann, Rosser, President and Dal-Tile Division Mohawk Residential Business Sherrill & Co., Inc. Chief Executive Officer (a venture capital firm) of Echlin, Inc. John F. Fiedler * // Leo Benatar † // (a worldwide Chairman Principal of Benatar David L. Kolb manufacturer of Borg-Warner Automotive Inc. and Associates, and Chairman motor vehicle parts) (a manufacturer of former Chairman, automotive parts) Engraph, Inc., a Jeffrey S. Lorberbaum Robert N. Pokelwaldt * † subsidiary of Sonoco President and Former Chairman and Products Company Chief Executive Officer Chief Executive Officer (an international York International Corporation manufacturer of (a manufacturer of air Design: Lucid Partners, Inc./Atlanta Photography: Rooms: Studio Burns, Location: See Level Studios Printing: Color Graphics, Inc. industrial and consumer conditioning and cooling packaging products) systems) Officers John D. Swift H. Monte Thornton J. Murray David W. Christopher Wellborn Vice President President Vice President President Finance and Carpet Group Yarn Manufacturing Dal–Tile Division Chief Financial Officer Jeffrey S. Lorberbaum Joe W. Yarbrough, Jr. William B. Kilbride Reid A. Batsel President and Vice President President Vice President Chief Executive Officer Carpet Manufacturing Mohawk Home Technology Jerry L. Melton Vice President Human Resources * Audit Committee †Compensation // Nominating and Corporate Committee Governance Committee
  • 24. Mohawk Industries, Inc. P.O. Box 12069 160 South Industrial Boulevard Calhoun, Georgia 30703 706-629-7721 To find out more about our brands, markets, and products, go to www.mohawkind.com