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Merchandizzle
         Text




                Twitter: #DD11 #Merchandizzle

    Merchandizzle: Presentation
Who is DealerKnows?




Merchandizzle: Joe Webb
Who’s this other guy?




Merchandizzle: Timmy James
Three quick questions.



       Single point or dealer group?

       Pictures taken in-house or
       outsourced?

       When is the initial
       advertisement with photo(s)
       created?


Merchandizzle: Audience Participation
The big question:




       Who has sold a car to
       a customer who is
       more than 100 miles
       away?


Merchandizzle: Audience Participation
Merchandizzle: Taking Pictures
Who should take the pictures?




                             Hired Gun?
Your Gang?

             Merchandizzle: Taking Pictures
Almost anyone can hold a camera.


               Local high school

               Honor student

               Accountability

               Multiple tasks

               College scholarship



Merchandizzle: Taking Pictures
Sales Breakdown of Online Inventory Photos




                             Included with Inventory Tool




 Inventory Tool




                  Merchandizzle: Taking Pictures
Timing is everything.




Merchandizzle: Taking Pictures
Merchandizzle: You’re Doing it Wrong
Where to shoot.


The Stockyard            The Studio



                vs.




         Merchandizzle: Taking Pictures
In the stockyard.




We w ill brig hten
         Su nShineC hevy

   Make sure
     you’re
advertising your
     brand



            Merchandizzle: Taking Pictures
In the studio.




Merchandizzle: Taking Pictures
Doing it a lil’ bit country...


         In front of dealer signage

         Walk around

         Natural lighting

         On the lot

         “Point and click” camera



Merchandizzle: Taking Pictures
...doing it a lil’ bit rock & roll (or rap, yo).


                 High-resolution camera

                 Muslins

                 Studio lights (with soft boxes)

                 Painted floor/ceiling

                 Logos

                 Turntable


    Merchandizzle: Taking Pictures
They’re not buying the steak...




                   Photos

                   Descriptions

                   Price




Merchandizzle: What Sells
...they’re buying the sizzle.




Merchandizzle: What Sells
Merchandizzle: Photos
Digging deeper.



20 Dealers from around
the country
6,139 Vehicles
61,434 Photos
Real Transaction Data



 Merchandizzle: Study
Distribution.



             >25 Pictures
                 (18%)
Mediocrity
   (30%)




    Less than 10 pictures:
       <10 Pictures
    52.03%(52%)



              Merchandizzle: Study
What we found.




         Going from
less than 10 pictures to more
 than 25 pictures increased
       leads and views
     by more than 30%


            Merchandizzle: Study
It gets better.




         Going from
less than 10 pictures to more
 than 25 pictures increased
   inventory turn by 25%



            Merchandizzle: Study
What others have found:




Having just 11 pictures can
 increase page views by
 175% and contacts by
 127% versus having no
      pictures at all


           Merchandizzle: Photos
How many?
Good                             Better                          Best
Create ad the day the vehicle    Create the ad the day the       Create the ad at the auction:
is “for sale” on the lot at a    vehicle “arrives” on the lot:
minimum:                                                         • At least 1 photo
                                                                 • Replace with more later
                                                                 • Custom vehicle description

• 20 to 25 photos                • Detail                        When it arrives on lot:
• Auto-vehicle descriptions      • 25 to 35 photos
                                                                 • Detail
• Stitched photo video           • Custom vehicle descriptions
                                                                 • 35 to 45 photos
• Distribute/display same        • Live video walk-a-rounds
                                                                 • Historical data description
• day                            • Distribute/display same
                                                                 • Live video walk-around
                                 • day
                                                                 • Distribute/display same
                                                                 • day


                              hint: more than six




                                            Merchandizzle: Photos
the good
 Merchandizzle: Photos
Wash me




the bad
  Merchandizzle: Photos
thebad
the  ugly
 Merchandizzle: Photos
Get creative.




Hey, this thing has OnStar
and a sunroof!               Merchandizzle: Photos
What to take when you’re taking pictures:
1.    Passenger side, front ¾ shot              17.   Driver’s side interior shot of second row
2.    Full front-on shot                        18.   Trunk shot
3.    Driver’s side, front ¾ shot               19.   Wheel shot
4.    Internet Team holding their direct dial   20.   “Penny test” on tire
      phone number and names                    21.   Passenger side interior shot
5.    Passenger side shot (right pointing)      22.   Climate/radio/center stack shot
6.    Primary option/feature shot (e.g.,        23.   Center console shot (when available)
      sunroof, leather, heated seats…) with     24.   Backseat shot taken from front seat
      text                                      25.   Engine shot (if clean)
7.    Back-end shot                             26.   Driver’s side shot
8.    Dashboard shot                            27.   Driver’s side, rear ¾ shot
9.    Dealership showroom (with customers       28.   Passenger side, rear ¾ shot
      being greeted)                            29.   Driver’s side power seat controls shot (if
10.   Picture of dealership exterior                  available)
11.   Full inventory picture                    30.   Passenger side power seat controls
12.   Secondary options/features shot with            shot (if available)
      text                                      31.   Driver’s side interior door
13.   Badge shot                                32.   Close-ups of controls (automatic/
14.   Additional option/features                      manual transmission, power windows/
15.   Odometer/dash close-up                          locks) start with options
16.   Driver’s side interior shot               33.   Staff picture


                                            Merchandizzle: Photos
One of these angles isn’t like the other...




                             hint: this one




            Merchandizzle: Photos
Being different.




Merchandizzle: Photos
Wrong picture overkill.




   Do you see
      some
   redundancy
      here?


Merchandizzle: Photos
It’s not just for used.



           Which one
           answers a
           question?

vs.
           Which is less
           tangible?


      Merchandizzle: Photos
craigslist


Merchandizzle: Listings
List on third party sites.




                    Calls to
34% more contacts



                    action
                    galore:

Merchandizzle: Listings
Maximize real estate on your site.

Value adder
on vehicle
picture      Dealer brand                     DETAILED PRICE




     Third-party validation




                 Calls to action:

                              Merchandizzle: Listings
Standard features:




Unless it’s an El Camino,
the majority of cars have
 these things standard

          Merchandizzle: Vehicle Descriptions
Automated descriptions.




Merchandizzle: Vehicle Descriptions
How we do it.


            Paint a picture

            Appeal to competitive nature

            Use descriptive words

            Only discuss options

            GET CREATIVE

       read: DealerKnows.com/automotive-storytellers

Merchandizzle: Vehicle Descriptions
How you can do it.
      Shout-out to Mohegan Lake Audi
                     dlrkn.ws/DD11Mohegan




Merchandizzle: Vehicle Descriptions
How not to do it.
Accord EX-L 2.4 . Be a VIP without a VIP price! Can you say, Ride in Style?!
Set down the mouse because this beautiful 2008 Honda Accord is the luxury
car you've been longing for. It is nicely equipped with features such as Accord
EX-L 2.4 and 2.4L I4 DOHC i-VTEC 16V. Welcome to the A-list. Arrive in style
with the Accord's bold lines and stunning good looks. Fashionably late has a


                                                       ?
new meaning. Edmunds.Com said, "...The Honda Accord offers an appealing
combination of spaciousness, a relatively upscale feel and a reputation for
reliability..." J.D. Power and Associates gave the 2008 Accord 4 out of 5 Power
Circles for Overall Initial Quality Design. All Honda Certified Used Cars undergo
a comprehensive 150-point inspection and come with a 12mo/12,000 mile
limited warranty and a 7yr/100k mile powertrain warranty.




 It’s a Honda, not an Aston Martin!




           Merchandizzle: Vehicle Descriptions
Save yourself (and the customer) the hassle.




                             Take out
                          “call for price.”




        Merchandizzle: Vehicle Pricing
A competitive price increased
  page views by 191% and
    contacts by 263%
Merchandising increases visibility.



       Use inventory to boost SEO

       Crafting display-advertising
       content

       Properly name image files

       Properly name video files



Merchandizzle: Vehicle Pricing
It’s all about conversion.




        Where’s the
          beef?



Merchandizzle: Marketing
Merchandizzle: Social Media
What not to do.




wow, shocking




                Merchandizzle: Social Media
What not to do.




Merchandizzle: Social Media
What you CAN do.




Dealerships utilizing Facebook
   inventory tabs have seen
 10% of their fans utilize
  the application each month



         Merchandizzle: Social Media
Merchandizzle: Video
Every car doesn’t need to be on YouTube...




               Merchandizzle: Video
...but some do.



Consumer expectations

Minimal investment

Secondary SEO benefits

Solidifies customer
engagement



                      Merchandizzle: Video
Video basics.




Text to speech

Human speech

Live walk-around




                   Merchandizzle: Video
The testimonial description.




Merchandizzle: Video
Merchandizzle: Next
Time to go mobile.

       91% of all U.S. citizens
       have their mobile device
       within reach 24/7
       70% of all mobile searches
       result in action within 1
       hour.
       88% of adults prefer text
       messaging over other forms
       of communication
       It takes 90 seconds for the
       average person to respond
       to a text message


Merchandizzle: Digital Assets
Quick Response.

                                   4 million people scanned
                                   QR codes in the month of
                                   June

                                   Nearly 37% of users were in
                                   the coveted 25 to 34 age
                                   bracket

                                   More than one-third of them
                                   had a household income of
                                   at least $100,000
Plus: 57% of Facebook and Twitter users haver scanned QR codes,
usage is up 810% from last year, and it’s FREE!
                                          FREE

                     Merchandizzle: Digital Assets
Frame it up.




Merchandizzle: Digital Assets
Get ready for Q&A.




Merchandizzle: “...I’m a let you finish.”
Merchandizzle: Lil’ bit country , lil’ bit rock & roll
Joe Webb
           Founder and President
DealerKnows Consulting

DealerKnows.com
VirtualDealerTraining.com
847-456-5130

Twitter/zonewebb
LinkedIn/josephwebb
                                   Tim James
                                       AutoMotive
                                   Merchandising Online

                                                    ammollc.com
                                                  515-556-1465

                                              Twitter/timmydjames




                                    Merchandizzle: Fin      fin

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Merchandizzle

  • 1. Merchandizzle Text Twitter: #DD11 #Merchandizzle Merchandizzle: Presentation
  • 3. Who’s this other guy? Merchandizzle: Timmy James
  • 4. Three quick questions. Single point or dealer group? Pictures taken in-house or outsourced? When is the initial advertisement with photo(s) created? Merchandizzle: Audience Participation
  • 5. The big question: Who has sold a car to a customer who is more than 100 miles away? Merchandizzle: Audience Participation
  • 7. Who should take the pictures? Hired Gun? Your Gang? Merchandizzle: Taking Pictures
  • 8. Almost anyone can hold a camera. Local high school Honor student Accountability Multiple tasks College scholarship Merchandizzle: Taking Pictures
  • 9. Sales Breakdown of Online Inventory Photos Included with Inventory Tool Inventory Tool Merchandizzle: Taking Pictures
  • 12. Where to shoot. The Stockyard The Studio vs. Merchandizzle: Taking Pictures
  • 13. In the stockyard. We w ill brig hten Su nShineC hevy Make sure you’re advertising your brand Merchandizzle: Taking Pictures
  • 14. In the studio. Merchandizzle: Taking Pictures
  • 15. Doing it a lil’ bit country... In front of dealer signage Walk around Natural lighting On the lot “Point and click” camera Merchandizzle: Taking Pictures
  • 16. ...doing it a lil’ bit rock & roll (or rap, yo). High-resolution camera Muslins Studio lights (with soft boxes) Painted floor/ceiling Logos Turntable Merchandizzle: Taking Pictures
  • 17. They’re not buying the steak... Photos Descriptions Price Merchandizzle: What Sells
  • 18.
  • 19. ...they’re buying the sizzle. Merchandizzle: What Sells
  • 21. Digging deeper. 20 Dealers from around the country 6,139 Vehicles 61,434 Photos Real Transaction Data Merchandizzle: Study
  • 22. Distribution. >25 Pictures (18%) Mediocrity (30%) Less than 10 pictures: <10 Pictures 52.03%(52%) Merchandizzle: Study
  • 23. What we found. Going from less than 10 pictures to more than 25 pictures increased leads and views by more than 30% Merchandizzle: Study
  • 24. It gets better. Going from less than 10 pictures to more than 25 pictures increased inventory turn by 25% Merchandizzle: Study
  • 25. What others have found: Having just 11 pictures can increase page views by 175% and contacts by 127% versus having no pictures at all Merchandizzle: Photos
  • 26. How many? Good Better Best Create ad the day the vehicle Create the ad the day the Create the ad at the auction: is “for sale” on the lot at a vehicle “arrives” on the lot: minimum: • At least 1 photo • Replace with more later • Custom vehicle description • 20 to 25 photos • Detail When it arrives on lot: • Auto-vehicle descriptions • 25 to 35 photos • Detail • Stitched photo video • Custom vehicle descriptions • 35 to 45 photos • Distribute/display same • Live video walk-a-rounds • Historical data description • day • Distribute/display same • Live video walk-around • day • Distribute/display same • day hint: more than six Merchandizzle: Photos
  • 28. Wash me the bad Merchandizzle: Photos
  • 29. thebad the ugly Merchandizzle: Photos
  • 30. Get creative. Hey, this thing has OnStar and a sunroof! Merchandizzle: Photos
  • 31. What to take when you’re taking pictures: 1. Passenger side, front ¾ shot 17. Driver’s side interior shot of second row 2. Full front-on shot 18. Trunk shot 3. Driver’s side, front ¾ shot 19. Wheel shot 4. Internet Team holding their direct dial 20. “Penny test” on tire phone number and names 21. Passenger side interior shot 5. Passenger side shot (right pointing) 22. Climate/radio/center stack shot 6. Primary option/feature shot (e.g., 23. Center console shot (when available) sunroof, leather, heated seats…) with 24. Backseat shot taken from front seat text 25. Engine shot (if clean) 7. Back-end shot 26. Driver’s side shot 8. Dashboard shot 27. Driver’s side, rear ¾ shot 9. Dealership showroom (with customers 28. Passenger side, rear ¾ shot being greeted) 29. Driver’s side power seat controls shot (if 10. Picture of dealership exterior available) 11. Full inventory picture 30. Passenger side power seat controls 12. Secondary options/features shot with shot (if available) text 31. Driver’s side interior door 13. Badge shot 32. Close-ups of controls (automatic/ 14. Additional option/features manual transmission, power windows/ 15. Odometer/dash close-up locks) start with options 16. Driver’s side interior shot 33. Staff picture Merchandizzle: Photos
  • 32. One of these angles isn’t like the other... hint: this one Merchandizzle: Photos
  • 34. Wrong picture overkill. Do you see some redundancy here? Merchandizzle: Photos
  • 35. It’s not just for used. Which one answers a question? vs. Which is less tangible? Merchandizzle: Photos
  • 37. List on third party sites. Calls to 34% more contacts action galore: Merchandizzle: Listings
  • 38. Maximize real estate on your site. Value adder on vehicle picture Dealer brand DETAILED PRICE Third-party validation Calls to action: Merchandizzle: Listings
  • 39. Standard features: Unless it’s an El Camino, the majority of cars have these things standard Merchandizzle: Vehicle Descriptions
  • 41. How we do it. Paint a picture Appeal to competitive nature Use descriptive words Only discuss options GET CREATIVE read: DealerKnows.com/automotive-storytellers Merchandizzle: Vehicle Descriptions
  • 42. How you can do it. Shout-out to Mohegan Lake Audi dlrkn.ws/DD11Mohegan Merchandizzle: Vehicle Descriptions
  • 43. How not to do it. Accord EX-L 2.4 . Be a VIP without a VIP price! Can you say, Ride in Style?! Set down the mouse because this beautiful 2008 Honda Accord is the luxury car you've been longing for. It is nicely equipped with features such as Accord EX-L 2.4 and 2.4L I4 DOHC i-VTEC 16V. Welcome to the A-list. Arrive in style with the Accord's bold lines and stunning good looks. Fashionably late has a ? new meaning. Edmunds.Com said, "...The Honda Accord offers an appealing combination of spaciousness, a relatively upscale feel and a reputation for reliability..." J.D. Power and Associates gave the 2008 Accord 4 out of 5 Power Circles for Overall Initial Quality Design. All Honda Certified Used Cars undergo a comprehensive 150-point inspection and come with a 12mo/12,000 mile limited warranty and a 7yr/100k mile powertrain warranty. It’s a Honda, not an Aston Martin! Merchandizzle: Vehicle Descriptions
  • 44. Save yourself (and the customer) the hassle. Take out “call for price.” Merchandizzle: Vehicle Pricing
  • 45. A competitive price increased page views by 191% and contacts by 263%
  • 46.
  • 47. Merchandising increases visibility. Use inventory to boost SEO Crafting display-advertising content Properly name image files Properly name video files Merchandizzle: Vehicle Pricing
  • 48. It’s all about conversion. Where’s the beef? Merchandizzle: Marketing
  • 50. What not to do. wow, shocking Merchandizzle: Social Media
  • 51. What not to do. Merchandizzle: Social Media
  • 52. What you CAN do. Dealerships utilizing Facebook inventory tabs have seen 10% of their fans utilize the application each month Merchandizzle: Social Media
  • 54. Every car doesn’t need to be on YouTube... Merchandizzle: Video
  • 55. ...but some do. Consumer expectations Minimal investment Secondary SEO benefits Solidifies customer engagement Merchandizzle: Video
  • 56. Video basics. Text to speech Human speech Live walk-around Merchandizzle: Video
  • 59. Time to go mobile. 91% of all U.S. citizens have their mobile device within reach 24/7 70% of all mobile searches result in action within 1 hour. 88% of adults prefer text messaging over other forms of communication It takes 90 seconds for the average person to respond to a text message Merchandizzle: Digital Assets
  • 60. Quick Response. 4 million people scanned QR codes in the month of June Nearly 37% of users were in the coveted 25 to 34 age bracket More than one-third of them had a household income of at least $100,000 Plus: 57% of Facebook and Twitter users haver scanned QR codes, usage is up 810% from last year, and it’s FREE! FREE Merchandizzle: Digital Assets
  • 61. Frame it up. Merchandizzle: Digital Assets
  • 62. Get ready for Q&A. Merchandizzle: “...I’m a let you finish.”
  • 63. Merchandizzle: Lil’ bit country , lil’ bit rock & roll
  • 64. Joe Webb Founder and President DealerKnows Consulting DealerKnows.com VirtualDealerTraining.com 847-456-5130 Twitter/zonewebb LinkedIn/josephwebb Tim James AutoMotive Merchandising Online ammollc.com 515-556-1465 Twitter/timmydjames Merchandizzle: Fin fin