This document is a resume for Matthew G. Anderson, who is seeking an entry-level engineering position. He has a Bachelor's degree in Manufacturing Engineering Technology from Northern Illinois University. His qualifications include skills in CAD, CAM, 3D printing, FEA, manufacturing processes, automation, and Microsoft Office. He has certifications in SolidWorks and experience as an engineering technician and teaching assistant.
An IT Support Specialist is a professional who assists individuals and organizations in resolving technical issues related to computer software, hardware, networks, and systems. Their primary role involves providing technical support and troubleshooting assistance to end-users, with the ultimate goal of maintaining the smooth operation of technology infrastructure.
Here are some key responsibilities and skills commonly associated with an IT Support Specialist:
Responsibilities:
1. Responding to user inquiries and providing prompt technical support via various channels (phone, email, chat, or in-person)
2. Diagnosing and resolving hardware and software issues on desktops, laptops, printers, and other devices
3. Installing, configuring, and updating software applications and operating systems
4. Assisting in network setup, troubleshooting network connectivity, and resolving internet-related problems
5. Troubleshooting and resolving issues with email, file sharing, and other communication platforms
6. Conducting system backups and ensuring data integrity and security
7. Collaborating with other IT team members to escalate complex issues and collaborate on resolving them
8. Documenting solutions and maintaining knowledge bases and technical documentation for future reference
9. Educating users on basic computer operations, best practices, and security measures
Skills:
1. Strong technical knowledge of operating systems (Windows, macOS, Linux) and software applications
2. Proficiency with networking concepts, protocols, and troubleshooting tools
3. Knowledge of hardware components and the ability to diagnose and repair hardware issues
4. Experience in managing Active Directory, user accounts, and group policies
5. Familiarity with ticketing systems and remote support tools
6. Excellent problem-solving and analytical thinking skills
7. Effective communication and customer service skills to assist users of varying technical backgrounds
8. Ability to work independently and collaboratively in a team-oriented environment
9. Adaptability and willingness to learn new technologies and keep up with industry trends
Overall, an IT Support Specialist is responsible for ensuring that technology systems and equipment function seamlessly, providing reliable support to users, and contributing to the overall productivity and efficiency of an organization's IT infrastructure.
This's a resume of Ching-Han Lee's. You can call me Peter as well. If you are interested in my experience or set of skills, you are more than welcome to contact me by neslpeterlee@gmail.com.
An IT Support Specialist is a professional who assists individuals and organizations in resolving technical issues related to computer software, hardware, networks, and systems. Their primary role involves providing technical support and troubleshooting assistance to end-users, with the ultimate goal of maintaining the smooth operation of technology infrastructure.
Here are some key responsibilities and skills commonly associated with an IT Support Specialist:
Responsibilities:
1. Responding to user inquiries and providing prompt technical support via various channels (phone, email, chat, or in-person)
2. Diagnosing and resolving hardware and software issues on desktops, laptops, printers, and other devices
3. Installing, configuring, and updating software applications and operating systems
4. Assisting in network setup, troubleshooting network connectivity, and resolving internet-related problems
5. Troubleshooting and resolving issues with email, file sharing, and other communication platforms
6. Conducting system backups and ensuring data integrity and security
7. Collaborating with other IT team members to escalate complex issues and collaborate on resolving them
8. Documenting solutions and maintaining knowledge bases and technical documentation for future reference
9. Educating users on basic computer operations, best practices, and security measures
Skills:
1. Strong technical knowledge of operating systems (Windows, macOS, Linux) and software applications
2. Proficiency with networking concepts, protocols, and troubleshooting tools
3. Knowledge of hardware components and the ability to diagnose and repair hardware issues
4. Experience in managing Active Directory, user accounts, and group policies
5. Familiarity with ticketing systems and remote support tools
6. Excellent problem-solving and analytical thinking skills
7. Effective communication and customer service skills to assist users of varying technical backgrounds
8. Ability to work independently and collaboratively in a team-oriented environment
9. Adaptability and willingness to learn new technologies and keep up with industry trends
Overall, an IT Support Specialist is responsible for ensuring that technology systems and equipment function seamlessly, providing reliable support to users, and contributing to the overall productivity and efficiency of an organization's IT infrastructure.
This's a resume of Ching-Han Lee's. You can call me Peter as well. If you are interested in my experience or set of skills, you are more than welcome to contact me by neslpeterlee@gmail.com.
1. Matthew G. Anderson
2140 Baldwin Court. Hanover Park, 60133
MGAnderson2140@gmail.com
630.453.3298
My Objective:
To obtain an entry-level engineering position in an exciting work atmosphere that supplements my goals to obtain experience, advance
my skills, and allow me to utilize my excellent knowledge of engineering.
Qualifications:
Highly motivated worker that brings energy and thrives at obtaining knowledge.
Excellent interpersonal and time management skills.
Uncommon ability to manage multiple projects, meet deadlines, and work overtime.
Great troubleshooting skills and has the ability to communicate in a proficient manner, both in oral and written.
CAD – Extensive knowledge with Dassault SolidWorks, and AutoDeskAutoCAD, Inventor.
CAM – Solid understanding in FeatureCAM and MasterCAM.
3D printing – Strong ability to create rapid prototypes with 3D printers like Stratasys MOJO and Makerbot Replicator.
FEA – Great experience with ANSYS, Inventor, and SolidWorks FEA capability.
Solid knowledge about design for manufacturability (DFM).
Strong knowledge in metrology, machining, tooling, and fabrication.
Automation/PLC programming – Solid understanding of LabVIEW, Ladder Logic, and Visual Basic.
Proficient skills in Microsoft Office.
Certifications:
Certified SolidWorks Professional (CSWP) April 2015
Certified SolidWorks Associate (CSWA) April 2015
Experience:
Spraying Systems Co. - Engineering Technician May 2014 – Aug. 2014,
May 2012 – Aug.2012
Handled AutoDeskInventorto design and analyze projects to be further produced in the model shop.
Assessed spray nozzle life capacity through wear tests using different abrasives to speed up wear process.
Collaborated with an outside vendorto perform specific tests that could not be performed in lab.
Produced rapid prototypes of components with 3D printers such as the Stratasys MOJO and Makerbot Replicator.
Responsible for generating detailed spreadsheets and lab reports using Microsoft Office to record and organize collected
data.
Performed precise metrology tactics when operating CNC machinery.
Followed Lean Manufacturing philosophy in the machining environment
Northern Illinois University – Teaching Assistant August 2014 – Present
Provide teaching assistance for Professor Dr. Jonathon Merritt and Chairman Dr. Cliff Mirman in 3D modeling, 3D
scanning,3D printing, strength ofmaterials and component design.
Education:
Northern Illinois University – College of Engineering and Engineering Technology GPA: 3.394
Degree: Bachelor of Science in Manufacturing Engineering Technology (MET)
Graduation Date: May 2015, Deans List: 2012, 2013
Societies & Clubs:
Society of Manufacturing Engineers (SME) Fall 2013 – Present
National Society of Black Engineers (NSBE) Spring 2015 – Present
Nu Epsilon Tau Engineering Honor Society (President) Spring 2014 – Present
Generation Drive Entrepreneurs Network Fall 2014 – Present
Philippine Student Association (PSA) Fall 2011 – Present
Animation Dance Troupe (Head Coordinator) Fall 2011 – Present
Activities:
Senior Design Project - Sponsored by MTH Pumps in Plano, IL.
2014-2015 Erica Wiegel/Wiegel Tool Works Technology Scholarship.
2011 VIP Scholarship recipient to NIU College of Engineering and Engineering Technology.