We compiled our first Massachusetts Gridscape, according to data from more than 1,700 reviews. Of the nearly 200 products listed on G2 Crowd from Massachusetts-based companies, the 35 products included had enough review data to make it onto the Massachusetts Gridscape. Some quick notes about our methodology: • Only products with 10 or more validated reviews were included on the Gridscape, as to have a large enough sample size for satisfaction ratings. • Our Grid is updated and normalized in real time, based on every new product that appears on the Gridscape, as well as every new review of those products. • We included products developed by companies based in the state of Massachusetts. Here are the 10 Massachusetts software/SaaS products with the highest customer satisfaction ratings, as of June 1, 2015: 1. HubSpot 2. InsightSquared 3. join.me 4. Help Scout 5. MerlinOne 6. HubSpot CRM 7. (tied) SOLIDWORKS 7. (tied) Crimson Hexagon 8. LiveChat 9. WordStream 10. Brainshark

1. LeadersContenders
High PerformersNiche
Satisfaction
MarketPresence
The Massachusetts Gridscape
by G2 Crowd
Summer 2015
Akamai
DataXu
Assembla
Bullhorn
PTC Creo Parametric
ZoomInfo
PeopleFluent
Nuance
EMC Documentum
Kronos Workforce Central
PTC Windchill
HubSpot
InsightSquared
join.me
Help Scout
MerlinOne
HubSpot CRM
SOLIDWORKS
Crimson Hexagon
LiveChat
WordStream
Brainshark
Repsly
Acquia
HP Vertica
Constant Contact
Avention
Yesware
Codeship
Demandware
GrabCAD Workbench
SiteSpect
Qvidian
Sidekick
HP Quality Center