Digital Retail Africa 2023 hosted by IT News Africa - Martin Banda speaks on Artificial Intelligence in Retail at the Digital Retail Africa 2023 conference. #retailtech #ecommerce #customerexperience #onlineshopping #artificialintelligence #AI
Cognitive Procurement Masterclass with IBM - SID 51774SAP Ariba
Understand how SAP Ariba solutions enabled by IBM Watson are shaping the future of cognitive procurement. In this session, we go deep into cognitive procurement use cases and share how you can unlock value in your business. Learn how your organization can transform from seeking process standardization and simplification to building automation and intelligence in its source-to-settle platform. Find out how you can achieve greater efficiency and savings and better risk management.
Human #intelligence is the capacity for knowing and learning. #Creative intelligence is a vital dimension of that capacity. It is fostered through understanding how the creative process works in human beings and how to apply it.
Value Innovation Labs is a Technology and Consulting company focused on developing products and services for the Fintech space, specifically Digital Banking Transformation and InsurTech. We have a proven track record in developing services based on Block Chain, AI, Big Data and IoT.
For more information you can visit our website : valueinnovationlabs.com
Evan Kohn en el VII Congreso DEC | The Experience EvolutionAsociación DEC
This document discusses strategies for hyper-personalization using artificial intelligence. It outlines how AI can be used to power highly personalized customer experiences across channels by integrating systems, understanding users through natural language processing and analytics, and designing experiences based on user research. While personalization has benefits, the document cautions that it requires trust and must account for shifting user preferences to be effective.
Presentation from NRF 2019 Retail's Big Show
Deborah Weinswig, Coresight Research
Hui Cheng, JD.com
Edward H.J. Park, Guess? Inc.
Joy Tang, Markable.ai
Three leading retailers - Adidas, eBay, and Walmart - are using Neo4j graph databases to improve their operations and customer experiences. Adidas combines product and content data into a searchable graph to personalize customer experiences. eBay uses Neo4j to optimize delivery routing as growth strained their previous system. Walmart employs Neo4j recommendations to provide relevant personalization at scale. Neo4j allows these retailers to better connect and leverage their different data sources.
API Product Management for Product ManagersAmancio Bouza
Treating API as products is the best chance for business success. This presentation shows the API product management methodology and the right mindset to create API products that enable organizations to join the API economy. This presentation was held at the Product Management Festival 2018, Zurich
Understanding and winning your customers in the big data era ( retail industry)Kim Ming Teh
Section 1: Understand & winning your customer in big data era
1) The age of customer & Key trends in retail
2) Big data analytic and use case
Section 2: Interactive Case study
Offline vs Online Retail & Omni-Channel Future
Cognitive Procurement Masterclass with IBM - SID 51774SAP Ariba
Understand how SAP Ariba solutions enabled by IBM Watson are shaping the future of cognitive procurement. In this session, we go deep into cognitive procurement use cases and share how you can unlock value in your business. Learn how your organization can transform from seeking process standardization and simplification to building automation and intelligence in its source-to-settle platform. Find out how you can achieve greater efficiency and savings and better risk management.
Human #intelligence is the capacity for knowing and learning. #Creative intelligence is a vital dimension of that capacity. It is fostered through understanding how the creative process works in human beings and how to apply it.
Value Innovation Labs is a Technology and Consulting company focused on developing products and services for the Fintech space, specifically Digital Banking Transformation and InsurTech. We have a proven track record in developing services based on Block Chain, AI, Big Data and IoT.
For more information you can visit our website : valueinnovationlabs.com
Evan Kohn en el VII Congreso DEC | The Experience EvolutionAsociación DEC
This document discusses strategies for hyper-personalization using artificial intelligence. It outlines how AI can be used to power highly personalized customer experiences across channels by integrating systems, understanding users through natural language processing and analytics, and designing experiences based on user research. While personalization has benefits, the document cautions that it requires trust and must account for shifting user preferences to be effective.
Presentation from NRF 2019 Retail's Big Show
Deborah Weinswig, Coresight Research
Hui Cheng, JD.com
Edward H.J. Park, Guess? Inc.
Joy Tang, Markable.ai
Three leading retailers - Adidas, eBay, and Walmart - are using Neo4j graph databases to improve their operations and customer experiences. Adidas combines product and content data into a searchable graph to personalize customer experiences. eBay uses Neo4j to optimize delivery routing as growth strained their previous system. Walmart employs Neo4j recommendations to provide relevant personalization at scale. Neo4j allows these retailers to better connect and leverage their different data sources.
API Product Management for Product ManagersAmancio Bouza
Treating API as products is the best chance for business success. This presentation shows the API product management methodology and the right mindset to create API products that enable organizations to join the API economy. This presentation was held at the Product Management Festival 2018, Zurich
Understanding and winning your customers in the big data era ( retail industry)Kim Ming Teh
Section 1: Understand & winning your customer in big data era
1) The age of customer & Key trends in retail
2) Big data analytic and use case
Section 2: Interactive Case study
Offline vs Online Retail & Omni-Channel Future
HCL has Emerged as 2020 SPARK Matrix Leader in the B2B Digital Commerce Platf...HCLSoftware
HCL has received strong overall ratings across the performance parameters of technology excellence and customer impact and has been positioned amongst the technology leaders in the 2020 SPARK Matrix of the B2B digital commerce platforms market. For more information, please visit: https://www.hcltechsw.com/commerce
Elevating customer analytics - how to gain a 720 degree view of your customerActian Corporation
big data creates significant opportunities for marketers. Using big data analytics tools, marketers can improve decision making, deliver better value for their marketing spend, create truly personalized customer experiences, and understand their audience at the level of each individual consumer.
Leveraging Business Intelligence in Retail IndustryKavika Roy
Business intelligence allows you to make the most critical business decisions in a data-driven manner. You can dig deep into the customer data and find out what issues or concerns they have regarding your products.
This way, you can improve your products and services to deliver delightful customer experiences. The best way to leverage business intelligence in retail is via software tools.
Here we discuss how business intelligence can offer retailing insights to steer your business towards growth. How would the retail industry use business intelligence and what is the best way to leverage it for boosting your business?
Intro presentation to Footprints for RetailFootprints AI
Footprints finally solves the fusion of shoppers’ real-world behavior with their digital data by using behavioral profiling through high-precision anonymous indoor tracking & proprietary AI.
Delivering customized digital experiences based on a visitor's unique characteristics and browsing behavior has been shown — time and time again — to improve engagement metrics and increase conversion rates. As tools have evolved, the way we personalize content and the type of content that we personalize has also changed.
We know scaling personalization beyond a few use cases can be overwhelming and time-consuming, so join us for our webinar and we’ll explain how it can be made simpler through artificial intelligence. In fact, it’s never been easier to understand consumers and create personalized offers by adding AI capabilities on top of Acquia’s DXP platform.
In this webinar, we'll cover:
- How Acquia Lift in conjunction with Google AI and marketing tools take personalization to the next level
- Defining moments that lead to conversion and patterns in user behavior
- Leveraging richer data collection and enabling simpler content creation for personalization
The document discusses predictions for procurement and sourcing technology in 2018, including:
1) Spend analysis tools will increasingly utilize AI, cloud-based business intelligence, and natural language processing to provide more advanced analytics capabilities than legacy software.
2) B2B marketplaces like Amazon Business and Alibaba will become dominant channels for purchasing indirect goods and tail spend items.
3) Procure-to-pay software will integrate virtual assistants and chatbots to improve the user experience for guided buying and self-service requests.
Cygnet developed a comprehensive cloud based SaaS solution based on Microsoft SQL server capabilities and Microsoft Business Intelligence (MSBI) tools. Cygnet also provided rich web and mobile based analytics solution to collect and analyse EDI 852, POS, and supply chain data.
The document outlines 5 key retail trends to watch in 2018: 1) adopting a client-centric approach, 2) using augmented stores with data analytics for personalization, 3) automating stores with AI for computer vision and mobile apps, 4) growing voice commerce with devices like Alexa, and 5) using robots for inventory management and efficient store operations. Emerging technologies like AI, voice applications, and robots will require retailers to improve the customer experience across all touchpoints and compete with pure online strategies.
Tech. 2017 predictions presentation for meetupsSumant Parimal
The document summarizes technology predictions for 2017 from analysts like IDC and Gartner. It outlines opportunities and disruptions in areas like AI/robotics, analytics, cloud, IoT, and digital business. It provides guidance for technology startups and SMBs on aligning their go-to-market strategies with these predictions, such as developing conversational interfaces using cognitive APIs, solutions for digital transformation, and aligning offerings with cloud platforms and industry-specific collaborative clouds.
Webinar | Customer engagement on conversational platformsPowerup
Conversational AI in enterprises can provide the following benefits -
· Increased Engagement – Multiple customers can be managed across multiple touch points using a single solution
· Personalized Customer Service – Platform that can tailor communication-based on historical data of the customer
· Ownership of the data – Enterprises can own the conversational data to help understand the customer life cycle and improve business
· Cost Savings – A multi-faceted conversational AI solution cut down cost up to 30% in customer support
- Best Buy is undergoing a strategic transformation of its supply chain to become more customer-centric and efficient in response to changing customer behaviors and trends in the retail industry.
- It is shifting from a push-based to a pull-based supply chain model with more tailored assortments and one unified forecast to better meet customer needs.
- A key part of the transformation involves deploying RFID technology to improve the customer in-store experience through more accurate inventory tracking and faster checkout.
Our AI-powered analytics solutions for retailers and marketers can influence your customers’ shopping lists and then provide recommendations along every inch of their shopping journey.
Dhananjay Anumandla and Shaunak Sontakke presented on the IT infrastructure and applications used by Big Bazaar. Big Bazaar is a large Indian retailer with over 200 stores. Their presentation covered the network design connecting stores and data centers, intranet applications for employees, their website and mobile apps, and how technologies like RFID, SOA, cloud computing and grid computing help Big Bazaar operate more efficiently.
Datamine provides data-intensive information technology solutions & services for Telecoms, Banking & Retail industry. Our offering answers the needs of modern management for analytics, process insight, business & market intelligence.
Our products are based on CAS platform - Competition Analysis System - which enables a new range of capabilities for Market insight, price analytics, personalized customer offerings & market strategy. Click 'download' below to get a full corporate profile.
Expertise
Business Intelligence
Market Intelligence
Price Analytics
Data mining
Customer Segmentation
Marketing databases
Recommendation engines
Online CRM components
Campaign Optimization
A Hitchhiker’s Guide to the Digital Economy for Banks by Ilker TasdemirMDS ap
MDSap Presentation at MEBIS 2018 on how the banking industry is being disrupted in the digital economy where technology changes everything from how customers find, select and engage with banks to how third-party financial services, P2P platforms, and the broader FSI eco-systems will be replacing many of the traditional services banks provide. This session offers advisory for banks to start their digital transformation and the best way to quickly gain ROI.
This document discusses how big data is transforming the retail industry and how companies can leverage big data analytics. It provides an overview of how data has grown exponentially in recent decades due to the rise of technologies like mobile, social media, and cloud computing. The document then discusses how SAP provides big data analytics solutions tailored for retail businesses to help them gain insights from all this data to improve areas like customer experience, promotions, and sales effectiveness. It also provides examples of how specific retail customers have used SAP's big data solutions to address challenges and drive business value.
Psfkfutureofretail2017slideshare 161108174615Dieste Inc.
Inspiring by the 10 strategies of transforming a business into a costumers-first organization, PSFK partnered up with agencies around the world to bring the future of retail into reality. Enjoy it!
Zeshan Sattar- Assessing the skill requirements and industry expectations for...itnewsafrica
Zeshan Sattar- Senior Director of Industry Relations, COMPTIA- Assessing the skill requirements and industry expectations for cyber security at Public Sector Cybersecurity Summit 2024. #PublicSec2024
HCL has Emerged as 2020 SPARK Matrix Leader in the B2B Digital Commerce Platf...HCLSoftware
HCL has received strong overall ratings across the performance parameters of technology excellence and customer impact and has been positioned amongst the technology leaders in the 2020 SPARK Matrix of the B2B digital commerce platforms market. For more information, please visit: https://www.hcltechsw.com/commerce
Elevating customer analytics - how to gain a 720 degree view of your customerActian Corporation
big data creates significant opportunities for marketers. Using big data analytics tools, marketers can improve decision making, deliver better value for their marketing spend, create truly personalized customer experiences, and understand their audience at the level of each individual consumer.
Leveraging Business Intelligence in Retail IndustryKavika Roy
Business intelligence allows you to make the most critical business decisions in a data-driven manner. You can dig deep into the customer data and find out what issues or concerns they have regarding your products.
This way, you can improve your products and services to deliver delightful customer experiences. The best way to leverage business intelligence in retail is via software tools.
Here we discuss how business intelligence can offer retailing insights to steer your business towards growth. How would the retail industry use business intelligence and what is the best way to leverage it for boosting your business?
Intro presentation to Footprints for RetailFootprints AI
Footprints finally solves the fusion of shoppers’ real-world behavior with their digital data by using behavioral profiling through high-precision anonymous indoor tracking & proprietary AI.
Delivering customized digital experiences based on a visitor's unique characteristics and browsing behavior has been shown — time and time again — to improve engagement metrics and increase conversion rates. As tools have evolved, the way we personalize content and the type of content that we personalize has also changed.
We know scaling personalization beyond a few use cases can be overwhelming and time-consuming, so join us for our webinar and we’ll explain how it can be made simpler through artificial intelligence. In fact, it’s never been easier to understand consumers and create personalized offers by adding AI capabilities on top of Acquia’s DXP platform.
In this webinar, we'll cover:
- How Acquia Lift in conjunction with Google AI and marketing tools take personalization to the next level
- Defining moments that lead to conversion and patterns in user behavior
- Leveraging richer data collection and enabling simpler content creation for personalization
The document discusses predictions for procurement and sourcing technology in 2018, including:
1) Spend analysis tools will increasingly utilize AI, cloud-based business intelligence, and natural language processing to provide more advanced analytics capabilities than legacy software.
2) B2B marketplaces like Amazon Business and Alibaba will become dominant channels for purchasing indirect goods and tail spend items.
3) Procure-to-pay software will integrate virtual assistants and chatbots to improve the user experience for guided buying and self-service requests.
Cygnet developed a comprehensive cloud based SaaS solution based on Microsoft SQL server capabilities and Microsoft Business Intelligence (MSBI) tools. Cygnet also provided rich web and mobile based analytics solution to collect and analyse EDI 852, POS, and supply chain data.
The document outlines 5 key retail trends to watch in 2018: 1) adopting a client-centric approach, 2) using augmented stores with data analytics for personalization, 3) automating stores with AI for computer vision and mobile apps, 4) growing voice commerce with devices like Alexa, and 5) using robots for inventory management and efficient store operations. Emerging technologies like AI, voice applications, and robots will require retailers to improve the customer experience across all touchpoints and compete with pure online strategies.
Tech. 2017 predictions presentation for meetupsSumant Parimal
The document summarizes technology predictions for 2017 from analysts like IDC and Gartner. It outlines opportunities and disruptions in areas like AI/robotics, analytics, cloud, IoT, and digital business. It provides guidance for technology startups and SMBs on aligning their go-to-market strategies with these predictions, such as developing conversational interfaces using cognitive APIs, solutions for digital transformation, and aligning offerings with cloud platforms and industry-specific collaborative clouds.
Webinar | Customer engagement on conversational platformsPowerup
Conversational AI in enterprises can provide the following benefits -
· Increased Engagement – Multiple customers can be managed across multiple touch points using a single solution
· Personalized Customer Service – Platform that can tailor communication-based on historical data of the customer
· Ownership of the data – Enterprises can own the conversational data to help understand the customer life cycle and improve business
· Cost Savings – A multi-faceted conversational AI solution cut down cost up to 30% in customer support
- Best Buy is undergoing a strategic transformation of its supply chain to become more customer-centric and efficient in response to changing customer behaviors and trends in the retail industry.
- It is shifting from a push-based to a pull-based supply chain model with more tailored assortments and one unified forecast to better meet customer needs.
- A key part of the transformation involves deploying RFID technology to improve the customer in-store experience through more accurate inventory tracking and faster checkout.
Our AI-powered analytics solutions for retailers and marketers can influence your customers’ shopping lists and then provide recommendations along every inch of their shopping journey.
Dhananjay Anumandla and Shaunak Sontakke presented on the IT infrastructure and applications used by Big Bazaar. Big Bazaar is a large Indian retailer with over 200 stores. Their presentation covered the network design connecting stores and data centers, intranet applications for employees, their website and mobile apps, and how technologies like RFID, SOA, cloud computing and grid computing help Big Bazaar operate more efficiently.
Datamine provides data-intensive information technology solutions & services for Telecoms, Banking & Retail industry. Our offering answers the needs of modern management for analytics, process insight, business & market intelligence.
Our products are based on CAS platform - Competition Analysis System - which enables a new range of capabilities for Market insight, price analytics, personalized customer offerings & market strategy. Click 'download' below to get a full corporate profile.
Expertise
Business Intelligence
Market Intelligence
Price Analytics
Data mining
Customer Segmentation
Marketing databases
Recommendation engines
Online CRM components
Campaign Optimization
A Hitchhiker’s Guide to the Digital Economy for Banks by Ilker TasdemirMDS ap
MDSap Presentation at MEBIS 2018 on how the banking industry is being disrupted in the digital economy where technology changes everything from how customers find, select and engage with banks to how third-party financial services, P2P platforms, and the broader FSI eco-systems will be replacing many of the traditional services banks provide. This session offers advisory for banks to start their digital transformation and the best way to quickly gain ROI.
This document discusses how big data is transforming the retail industry and how companies can leverage big data analytics. It provides an overview of how data has grown exponentially in recent decades due to the rise of technologies like mobile, social media, and cloud computing. The document then discusses how SAP provides big data analytics solutions tailored for retail businesses to help them gain insights from all this data to improve areas like customer experience, promotions, and sales effectiveness. It also provides examples of how specific retail customers have used SAP's big data solutions to address challenges and drive business value.
Psfkfutureofretail2017slideshare 161108174615Dieste Inc.
Inspiring by the 10 strategies of transforming a business into a costumers-first organization, PSFK partnered up with agencies around the world to bring the future of retail into reality. Enjoy it!
Zeshan Sattar- Assessing the skill requirements and industry expectations for...itnewsafrica
Zeshan Sattar- Senior Director of Industry Relations, COMPTIA- Assessing the skill requirements and industry expectations for cyber security at Public Sector Cybersecurity Summit 2024. #PublicSec2024
Irene Moetsana-Moeng: Stakeholders in Cybersecurity: Collaborative Defence fo...itnewsafrica
Irene Moetsana-Moeng, Executive Director and Head at Public Sector Agency on Stakeholders in Cybersecurity: Collaborative Defence for Cybersecurity Resilience at Public Sector Cybersecurity Summit 2024
4. Cobus Valentine- Cybersecurity Threats and Solutions for the Public Sectoritnewsafrica
Cobus Valentine, Chief Commercial Officer at Global Command & Control Technologies on Cybersecurity Threats and Solutions for the Public Sector at #PublicSec2024.
Varsha Sewlal- Cyber Attacks on Critical Critical Infrastructureitnewsafrica
Varsha Sewlal
Executive Legal & Deputy Information Officer, Railway Safety Regulator on Cyber Attacks on Critical Infrastructure at Public Sector Cybersecurity Summit 2024. #PublicSec2024
Abdul Kader Baba- Managing Cybersecurity Risks and Compliance Requirements i...itnewsafrica
Abdul Kader Baba CIO, Infrastructure South Africa on Managing Cybersecurity Risks and Compliance Requirements in the Public Sector at Public Sector Cybersecurity. #PublicSec2024
Ansgar Pabst- Disruptive Innovation through Corporate Collaboration with Star...itnewsafrica
Ansgar Pabst, HOD, GMD Omnichannel at Pick n Pay, on Disruptive Innovation through Corporate Collaboration with Start-Ups, at this year's edition of Digital Retail Africa. #DRA2024 #DigitalRetailAfrica #CorporateCollaboration #CorporateInnovation #BusinessModel #Institutionalization #Intrapreneurship #SMMEs #Corporate #StartUps
Koen den Hollander- The Future is Omniitnewsafrica
Koen den Hollander, Co-founder -Omni-channel Retail Platform at Wolfpact, on The Future is Omni at this year's Digital Retail Africa. #DRA2024 #DigitalRetailAfrica #Omnichannel #eCommerce #RetailInsights #RetailSolutions #CustomerExperience
Wongama Millie- South African Social Media Insights 2023itnewsafrica
Wongama Millie, The Prestige Cosmetics Group's Head of Digital Marketing and Director of eCommerce, on South African Social Media Insights 2023, at this year's edition of Digital Retail Africa. #DRA2024 #DigitalRetailAfrica #CustomerInsights #SocialMedia #SocialMediaInsights #Customerbehaviour #2023Trends #InternetUse
Emphasising Personalization and Customer Journey Mapping in Digital Retailitnewsafrica
Martin Banda, Amazon Web Services (AWS) Solutions Architect, on Emphasising Personalization and Customer Journey Mapping in Digital Retail, at this year's edition of Digital Retail Africa. #DRA2024 #DigitalRetailAfrica #RetailSolutions #PersonalizedShopping #CustomerInsights #CustomerBehaviour #CustomerJourney #RetailInsights #Ecommerce
Munyaradzi Nyikavaranda- Assessing the intersect between UX, AI, Big Data: Cr...itnewsafrica
Munyaradzi Nyikavaranda, Former Group: Executive Head: Digital Analytics & Marketing Technology at Multichoice Group, on Assessing the intersect between UX, AI, Big Data: Creating personalized shopping experiences at this year's edition of Digital Retail Africa. #DRA2024 #DigitalRetailAfrica #ShoppingExperience #ConsumerExperienec #BigData #PersonalizedShopping
Data Analytics & Customer Insights as enablers of businesses to employ predic...itnewsafrica
Vukosi Sambo, Executive Head of Data, Insights & AI at AfroCentric & Medscheme Group, on Data Analytics & Customer Insights as enablers of businesses to employ predictive analytics at this year's edition of Digital Retail Africa. #DRA2024 #DigitalRetailAfrica #customerinsights #dataanalytics
Mark Cockerell- A New Era of Retail Data Integration Mark Cockerell Retail ...itnewsafrica
Mark Cockerell, Retail Director at Circana, on A New Ear of Retail Data Integration, at this year's edition of Digital Retail Africa. #DRA2024 #DigitalRetailAfrica
Pravir Ishvarlal- Artificial Intelligence in Healthcareitnewsafrica
Pravir Ishvarlal, Data Scientist at Netcare, on Artificial Intelligence in Healthcare, at Healthcare Innovation Summit Africa 2023 hosted by IT News Africa. #HISA2023 #Healthcare #Healthtech #HealthInnovation
Braden van Breda- The Role of AI, Robotics in African Healthcareitnewsafrica
Braden van Breda, CEO at AI Diagnostics, on The Role of AI, Robotics in African Healthcare, at Healthcare Innovation Summit Africa 2023 hosted by IT News Africa. #HISA2023 #Healthcare #Healthtech #HealthInnovation
Rodney Taylor- AVA Disrupts Primary Healthcare with the Latest Asynchronous I...itnewsafrica
Rodney Taylor, Managing Director at Guardian Eye, on AVA Disrupts Primary Healthcare with the Latest Asynchronous IoT Medical device and Telemedicine Platform, at Healthcare Innovation Summit Africa 2023 hosted by IT News Africa. #HISA2023 #Healthcare #Healthtech #HealthInnovation
Anish Gupta- Smart Care Coordination Platformitnewsafrica
Anish Gupta, Head- Products and Insights at Heaps (India), on Smart Care Coordination Platform at Healthcare Innovation Summit Africa 2023 hosted by IT News Africa. #HISA2023 #Healthcare #Healthtech #HealthInnovation
Andrew Roberts- How Technology can Transform Healthcare for the Betteritnewsafrica
Andrew Roberts, Chief Information Officer at Clinix Health Group, on How Technology can Transform Healthcare for the Better, at Healthcare Innovation Summit Africa 2023 hosted by IT News Africa. #HISA2023 #Healthcare #Healthtech #HealthInnovation
Andrew Roberts - Mobile Health Apps for Improved Patient Engagement and Educa...itnewsafrica
Andrew Roberts, Chief Information Officer at Clinix Health Group, on Mobile Health Apps for Improved Patient Engagement and Education, at Healthcare Innovation Summit Africa 2023 hosted by IT News Africa. #HISA2023 #Healthcare #Healthtech #HealthInnovation
How To Craft Your Perfect Retail Tech StackAggregage
https://www.onlineretailtoday.com/frs/26944755/how-to-craft-your-perfect-retail-tech-stack
The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity?
Explore a customer-centric approach to navigating digital transformation in retail. This session is your guide to boosting efficiency, enhancing customer experience, and driving profitability through strategic planning.
You'll learn to:
• Utilize tech enhancements for a flexible digital approach.
• Integrate modular tools to meet your unique needs.
• Gradually upgrade your systems for continuous improvement.
• Debunk myths about modular strategies and understand their simplicity.
• Distinguish credible vendors from the pretenders in a crowded market.
3. “
”
RETAIL WILL LEAD IN GLOBAL SPENDING ON
AI SYSTEMS IN 2021, WITH $5.9 BILLION
INVESTED IN AUTOMATED CUSTOMER
SERVICE AGENTS, SHOPPING ADVISERS,
AND
PRODUCT RECOMMENDATION PLATFORMS.
SPD Group - 2021
4. “
”
AUTOMATED CUSTOMER SERVICE WILL BE THE
RECIPIENT OF THE BIGGEST AMOUNT OF
INVESTMENTS IN 2021 AT $4.5 BILLION.
SALES PROCESS RECOMMENDATION AND
AUTOMATION WILL SEE $2.7 BILLION IN
INVESTMENTS.
SPD Group - 2021
5. PERSONALIZED SHOPPING
EXPERIENCES
Virtual Fitting Rooms with AR/VR
Omnichannel experience efficiency
Upselling complementary items
Personal Assistants with chatbots and robots
Instore item search and locating
GDP growth : New Megatrends in Africa Reveals GDP Growth of 4.5 trillion by 2025
BCG: Digital Consumers, Emerging Markets, and the $4 Trillion Future
CSIS: Beyond 2025: The Future of the African Growth and Opportunity Act https://www.csis.org/analysis/beyond-2025-future-african-growth-and-opportunity-act
AR that help digital customers in the retail industry are the “try before you buy” applications
North Face Helps Customers Find The Perfect Coat – IBM Watson technology
Macy’s On Call app is tailored with answers for each individual store. Customers open the app when they’re in the store and can chat with an AI bot to get directions to a specific item or check if something is in stock
AI shopping assistants are online tools designed to help consumers ynd products they are shopping for. These virtual shopping assistants provide answers to consumers’ questions and help them in navigating through the online retail store.
Retail is one of the biggest markets for AI. Currently, many forms of AI are used such as chat bots, price adjustment and predictions, visual search, virtual fitting rooms and supply chain management and logistics
● Where do guests go when they enter the store?
● Do they tend to prefer one location in the store over another?
● Are there any locations in the store that guests tend to avoid?
- One of the top Artificial Intelligence vendors claims that the implementation of AI in inventory management resulted in a 32% cost reduction across all operations.
- 49% of respondents expect that Artificial Intelligence will cut costs in the
supply chain.
- 44% expect that AI will boost productivity.
- 43% are sure that AI will be a major factor in boosting revenue.
- 40% recognize the use of AI in retail decision-making as the main benefit of
the technology