SlideShare a Scribd company logo
Dustin Drees
@dustindrees
Marketing
Secret Agents
And Using Their Intel
http://the007dossier.com/007Dossier/james-bond-wallpaper/moonraker/moonraker-01.jpg
Carl Sagan
“The newest children in a strange
and uncertain cosmos should listen
quietly for a long time, patiently
learning about the universe and
comparing notes, before shouting
into an unknown jungle that we
do not understand.”
https://www.flickr.com/photos/mvannorden/8276144516
Opinions
Don’t Matter
And You Don’t Have
To Rely On Them
QUANTITATIVE
WHAT
QUALITATIVE
WHY
Secret Agent 001
Analytics
Secret Agent 001
Analytics
Content Reports
Entrance & Exit Pages
Bounce Rates
Segments
Traffic Sources
Goals & Funnels
Browser Stats
Site Search
http://blog.estudiointerlinea.com/archives/5778
Secret Agent 002
Mouse Tracking Agents
Secret Agent 003
Session Recordings
Secret Agent 004
Live Chat
http://www.hotjar.com
Secret Agent 005
Feedback Surveys
Feedback Surveys
Add Friction To
You Website.
Qualify The Visitor
Qualify The Visitor
New or Returning
Number of Pages
On a Certain Page
Exiting the Site
Secret Agent 006
Customer Surveys
http://www.smashingforms.com/2011/11/how-to-create-a-customer-feedback-survey/
Survey the Right Customers
New customers will have different emotions than
existing customers or repeat customers
Don’t Be
A Greedy Marketer
Asking to many questions reduces your responses
Spend The Time
Read and re-read the responses
Use codification to analyze
Secret Agent 007
You
http://www.nytimes.com/interactive/2015/07/03/upshot/a-quick-puzzle-to-test-your-problem-solving.html
2 4 8
http://www.nytimes.com/interactive/2015/07/03/upshot/a-quick-puzzle-to-test-your-problem-solving.html
2 4 8
3 6 12
We’re all guilty of
Confirmation Bias
Key Insight?
Looking Past The Bias
Alright!
Stop That!
Time To Learn More
Dustin Drees
@dustindrees
Go Save
The World
bit.ly/WCMKEAgents

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