This document is a resume for Mark Millian S. De la Cruz. It summarizes his work experience in customer service and technical support roles for BPO companies, education background from Ateneo de Naga University and Colegio del Santisimo Rosario, involvement in organizations like the Parish Youth Organization and IT groups, skills in databases, web applications, programming languages, and a capstone road monitoring system project. Personal details and references are also provided.