Management Systems Oy is a Finnish management consulting firm founded in 1974 specializing in developing industrial service businesses in international B2B environments. For over 45 years, Management Systems has helped clients develop service strategies, analyze markets and customer needs, create new service offerings, and implement organizational changes to support strategic service business development. They work with clients on both individual projects and long-term partnerships.

1. We Develop – You Run
Management Systems Oy –
Professional Business Development
since 1974

2. • Management Systems Oy is a Finnish partnership owned
Management Consulting company founded 1974 with a team of ten
senior consultants
• MS is specialised in developing international industrial Service
Business in a B2B –environment in different cultures
• MS has developed tools and approaches to support the strategic
development of such Service Businesses
• We deliver customer specific, need based services
• Service strategies and business plans
• Analysis of markets, customer needs, products and processes,
organisational solutions
• Services development; new products, delivery processes, internal and
external measurements
• Training and personnel development
• We work on different contractual basis; from one-off engagements
to full blown development responsibility
©Management Systems Oy 2

3. • Management Systems Oy is a Finnish partnership owned
Management Consulting company founded 1974 with a team of ten
senior consultants
• MS is specialised in developing international industrial Service
Business in a B2B –environment in different cultures
• MS has developed tools and approaches to support the strategic
development of such Service Businesses
• We deliver customer specific, need based services
• Service strategies and business plans
• Analysis of markets, customer needs, products and processes,
organisational solutions
• Services development; new products, delivery processes, internal and
external measurements
• Training and personnel development
• We work on different contractual basis; from one-off engagements
to full blown service development responsibility
©Management Systems Oy 3

4. • Management Systems Oy is a Finnish partnership owned
Management Consulting company founded 1974 with a team of ten
senior consultants
• MS is specialised in developing international industrial Service
Business in a B2B –environment in different cultures
• MS has developed tools and approaches to support the strategic
development of such Service Businesses
• We deliver customer specific, need based services
• Service strategies and business plans
• Analysis of markets, customer needs, products and processes,
organisational solutions
• Services development; new products, delivery processes, internal and
external measurements
• Training and personnel development
• We work on different contractual basis; from one-off engagements
to full blown service development responsibility
©Management Systems Oy 4

5. CASE: Service Strategy and Business Plan
for Wind Energy market
• An industrial component supplier identified an opportunity in
wind energy business
• A project to create a Business Plan was established with
following steps
• Creating an insight to global wind energy market and especially
their O&M cost distribution to identify major customer challenges
• Organizing a strategy seminar
• Interviewing some major customers globally
• Performing a web based survey
• Creating and describing the strategy
• Creating a three phase business plan, roadmap for implementation
and investment proposal
• The investor approved the plan and proposed investment
©Management Systems Oy 5

6. CASE: Services Market Analysis
• The machine manufacturer wanted to improve their North American
service business
• MS suggested a three phase approach
1. Analysis of the end customers’ service needs and manufacturer’s
position to offer such services
2. Tailoring of existing service concept and offering to suit the NA market
3. Change mgmt program to re-organize the manufacturer’s NA
operations to be suitable for new service concept and offering
• The NA Service business is on steady growth track
©Management Systems Oy 6

7. CASE: Field Service Efficiency
• A machine manufacturer encountered fierce competition and customer
dissatisfaction in their field service
• MS was requested to analyze the situation keeping in mind the
strategy to double the service business volume
• A project was established to analyze
1. The specific reasons for dissatisfied customer from local service centers
point of view
2. The working methods and service processes in five major service centers
• The major finding was the need to redirect the customer needs towards
proactive services in order to avoid conflict situations
• The re-organizing based on needs, service concepts, processes and
resources is in implementation phase
©Management Systems Oy 7

8. Case: A Life Cycle Model
• MS was requested to assist a process supplier in creating a winning
maintenance concept and service proposal for a greenfield mill
• The end customer decision was based on LCP, Life Cycle Profit,
thinking
• A compact three month project was created, organized, managed
and coached by MS
• The concept was based on RCM, Reliability Centered Maintenance
• The customer got the order
©Management Systems Oy 8

9. • Management Systems Oy is a Finnish partnership owned
Management Consulting company founded 1974 with a team of ten
senior consultants
• MS is specialised in developing international industrial Service
Business in a B2B –environment in different cultures
• MS has developed tools and approaches to support the strategic
development of such Service Businesses
• We deliver customer specific, need based services
• Service strategies and business plans
• Analysis of markets, customer needs, products and processes,
organisational solutions
• Services development; new products, delivery processes, internal and
external measurements
• Training and personnel development
• We work on different contractual basis; from one-off engagements
to full blown service development responsibility
©Management Systems Oy 9

10. CASE: Service Business Development
• Management Systems Oy and a machine manufacturer have been
in close cooperation for several years
• The manufacturer’s service business growth rate has been a steady
20% per annum for the last six years
• A common Roadmap was created for the years 2005 -> 2010
• The services development is outsourced to Management Systems
Oy
©Management Systems Oy 10

11. MANAGEMENT SYSTEMS Ltd
Finland
Slovakia
Egypt
WWW.MANAGEMENTSYSTEMS.FI
11
©Management Systems Oy