Patty Maloney is seeking a position that allows her to support various aspects of a production or project environment. She has over 10 years of experience providing production support and triaging issues for various applications. Her experience includes requirements gathering, test case creation, root cause analysis, and acting as a liaison between IT and business teams. She is proficient in applications like Word, Excel, Outlook, ALM and Tealeaf.

1. Patty Maloney
316 Magnolia Creek Walk (904) 207-0264
Ponte Vedra FL 32081 patty.maloney@comcast.net
______________________________________________________________________________________________
[Type here]
Objective
To place myself in a position in an established company that supports my desire to increase my exposure to the various
facets of processing and supporting all aspects of a production support or project related environment.
Qualifications and Skills
 Serves as application owner to provide front line production support for agent rating application for over 30 states
which includes triage and resolution of production bugs, service requests and enhancements
 Researches production issues by using issue logs, work requests, previous triage tickets and reviewing Tealeaf
sessions
 Captures business requirements and translates them into testable functional requirements
 Creates test cases based on details provided in functional requirements
 Works with development team to determine technical solution and root cause analysis
 Skills: Analysis, problem solving, documentation, verbal and written communication, process documentation,
training
 Application Experience: Word, Excel, Outlook, Application Lifecycle Management (ALM), Tealeaf and WinSQL
Related Experience
Computer Sciences Corporation Falls Church, Virginia
System Analyst Associate Professional
2012 – Present
 Monitors production application alerts and provided triage support and solutions for all priority level tickets
 Coordinates with the business to ensure all business requirements are accurately documented and reflected in
the tickets
 Coordinates with the development team to ensure all business requirements are understood and supported by
the solution
 Supports reporting requirements by providing daily updates of the status of the tickets and the overall workload
for the team
 Works with development team to resolve defects found in all test environments as well as production
 Creates test plans to ensure positive and negative testing occurs during functional testing in multiple test
environments
 Participates in the coordination of code movement within the test environments which includes representation of
all changes that are rolled every month
 Performs disaster recovery tests to ensure system availability and functionality
 Acts as primary contact between IT and the business for all ticket updates

2. Patty Maloney
316 Magnolia Creek Walk (904) 207-0264
Ponte Vedra FL 32081 patty.maloney@comcast.net
______________________________________________________________________________________________
[Type here]
Related Experience, continued
Kemper Jacksonville, Florida
Business System Analyst
2011 – 2012
 Monitored production application alerts and provided triage support and solutions for all priority level tickets
 Prepared and distributed weekly and monthly reports including:
o Warranty Report
o Tickets Greater than 45 Days Old
o Finalized List
o Convert to Package
 Assisted in Bundle Management duties which included approving or rejecting new bundles, archived completed
work requests, multiple releases and production support tickets
 Assisted in Change Control duties including verifying information on Change Request Form and approving or
rejecting change requests
 Assisted in Environment Coordination duties including verifying information provided is correct within the
packages for both Harvest and Endevor, which includes cross referencing information from packages against
Master Schedule and then providing approvals for packages to move to the next stage
Kemper Jacksonville, Florida
Claims Coordinator
2005 – 2011
 Received and processed requests for coverage confirmation in Guidewire system and legacy systems
 Completed analysis to determine if the claim in question required additional documentation to validate or deny
coverage
 Received and processed requests for banking tasks, including stop pays, cancels and exception reports for both
Guidewire and legacy systems
 Assisted with researching, entering and sending law suits to the appropriate Claim Manager
 Assisted with verifying and processing large claim checks in Guidewire and legacy systems, in addition to
notifying the Claim Manager if reserves needed to be increased
 Assisted with entering Catastrophe notification in Guidewire and legacy systems and notifying Claim Managers
 Developed and maintained a favorable working relationship with internal and external sources, e.g. banking
personnel, adjusters, clerical support, etc.

3. Patty Maloney
316 Magnolia Creek Walk (904) 207-0264
Ponte Vedra FL 32081 patty.maloney@comcast.net
______________________________________________________________________________________________
[Type here]
Related Experience, continued
Kemper Jacksonville, Florida
Office Services Clerk
2001 – 2005
 Received, opened, sorted and delivered all incoming mail
 Received, recorded and delivered incoming packages from Federal Express, UPS, Airborne and DHL using the
Pitney Bowes Arrival system
 Shipped outgoing Federal Express packages and assisted in tracking these packages when necessary
 Floor responsibilities included:
 Stocking and cleaning of common spaces
 Principal point of contact for office copiers, printers and fax machines
 Maintenance of floor plans
 New employee set up
 Timely fulfillment and delivery of supply requests
 New hire training and mentoring of new Office Services staff which included:
 Supply fulfillment and delivery
 Incoming and outgoing mail handling
 Floor responsibilities
 Copy and assembly jobs
 New Hire process
 Principle point of contact for communications between vendors, post office and field office
 Implemented cost control methods to ensure the most efficient method of mailing
Education
 Elgin Community College; Associates in Science
 Elgin High School; High School Diploma