TRABAJO DE ESTADISTICA DESCRIPTIVA SOBRE HUMEDAL, ESTE TRABAJO ES PRESENTADO POR JOHN SANCHEZ
JULIANA CASTELBANCO
KEIDY ALVARADO
CONTADURIA PUBLICA
I° SEMESTRE
Este documento ofrece información sobre las opciones disponibles después de completar la educación secundaria y sobre el proceso de selectividad para ingresar a la universidad. Presenta las diferentes posibilidades como ciclos formativos, grados universitarios, trabajar u opositar. Explica los detalles de la prueba de acceso y admisión de la selectividad, incluyendo las fechas y cómo calcular la calificación final.
Informe sobre el diagnostico de seguridad industrial ,Alejandro Gil
El informe describe varios riesgos de seguridad e higiene en el taller del área industrial como ventiladores inseguros, grietas en el techo y pupitres deteriorados. Se recomienda mejorar la señalización, reemplazar el tablero y pupitres dañados, arreglar las grietas del techo y asegurar los ventiladores.
The document discusses rebuilding a company's talent pipeline by implementing a more modern talent acquisition process that focuses on soft skills, performance needs, and developing ideal candidate profiles. It recommends analyzing current team performance, writing detailed job descriptions, conducting structured interviews, and using assessment tools to identify and hire the best talent. The document also suggests dedicating resources to talent marketing by creating a webpage, highlighting career opportunities on social media and job boards, and continuously searching for new candidates to build a world-class pipeline.
1. O documento discute os desafios da educação no século 21, incluindo a necessidade de novas competências e pedagogias para preparar estudantes para um mundo em constante mudança. 2. É necessário focar menos em conteúdos e mais em competências transversais como pensamento crítico, resolução de problemas, comunicação e colaboração. 3. Pedagogias tradicionais precisam ser complementadas por novas abordagens como aprendizagem baseada em projetos e práticas emancipatórias que deem mais autonomia aos estudantes.
TRABAJO DE ESTADISTICA DESCRIPTIVA SOBRE HUMEDAL, ESTE TRABAJO ES PRESENTADO POR JOHN SANCHEZ
JULIANA CASTELBANCO
KEIDY ALVARADO
CONTADURIA PUBLICA
I° SEMESTRE
Este documento ofrece información sobre las opciones disponibles después de completar la educación secundaria y sobre el proceso de selectividad para ingresar a la universidad. Presenta las diferentes posibilidades como ciclos formativos, grados universitarios, trabajar u opositar. Explica los detalles de la prueba de acceso y admisión de la selectividad, incluyendo las fechas y cómo calcular la calificación final.
Informe sobre el diagnostico de seguridad industrial ,Alejandro Gil
El informe describe varios riesgos de seguridad e higiene en el taller del área industrial como ventiladores inseguros, grietas en el techo y pupitres deteriorados. Se recomienda mejorar la señalización, reemplazar el tablero y pupitres dañados, arreglar las grietas del techo y asegurar los ventiladores.
The document discusses rebuilding a company's talent pipeline by implementing a more modern talent acquisition process that focuses on soft skills, performance needs, and developing ideal candidate profiles. It recommends analyzing current team performance, writing detailed job descriptions, conducting structured interviews, and using assessment tools to identify and hire the best talent. The document also suggests dedicating resources to talent marketing by creating a webpage, highlighting career opportunities on social media and job boards, and continuously searching for new candidates to build a world-class pipeline.
1. O documento discute os desafios da educação no século 21, incluindo a necessidade de novas competências e pedagogias para preparar estudantes para um mundo em constante mudança. 2. É necessário focar menos em conteúdos e mais em competências transversais como pensamento crítico, resolução de problemas, comunicação e colaboração. 3. Pedagogias tradicionais precisam ser complementadas por novas abordagens como aprendizagem baseada em projetos e práticas emancipatórias que deem mais autonomia aos estudantes.
El documento describe una intervención en las escaleras del segundo piso de la sede Muisca en la Universidad Panamericana para abordar el problema de personas que obstaculizan el paso. La solución propuesta incluye adhesivos en el suelo en forma de agua y una animación análoga para generar una ilusión óptica que retrase el tránsito de manera lúdica.
Este documento proporciona información sobre un campamento de Cuaresma que se llevará a cabo en 2017. El objetivo del campamento es que los jóvenes vivan el perdón y la reconciliación con Dios. Se incluye el programa de actividades, las pautas de conducta, una lista de lo que se debe traer y no traer, y los detalles de contacto de los organizadores. El costo del campamento es de 150 pesos por persona e incluye transporte, comidas, y materiales. La fecha límite para registrarse es el 24 de agosto de
La ISO 14000 es un conjunto de normas que constituye un modelo uniforme para un sistema de gestión medioambiental. Esta familia de normas se ocupa de muchas cuestiones relacionadas con el medio ambiente.
This document defines postpartum hemorrhage and provides an overview of its normal physiology, symptoms, diagnosis, risk factors, management, and most common causes. Postpartum hemorrhage is defined as blood loss of 500 ml or more following vaginal delivery or 1000 ml or more following c-section. Symptoms include heavy vaginal bleeding and signs of hypovolemia like dizziness. Causes ("four T's") include uterine atony, trauma, retained tissue, and thrombosis. Risk factors are also outlined. General management involves identification of high-risk patients, preparations before delivery, careful delivery procedures, observation after delivery, and frequent uterine massage.
The document contains a series of unrelated math problems involving trigonometric functions such as tangent, sine, and angles and sides of triangles. It provides multiple choice answers but no explanations connecting the problems or answers.
El reporte resume las exportaciones agrícolas peruanas de enero a diciembre de 2017. Las exportaciones totales crecieron un 8.8% respecto al año anterior, alcanzando un total de US$5,548 millones. Las exportaciones no tradicionales crecieron un 6.5% hasta US$4,693 millones, mientras que las exportaciones tradicionales tuvieron un mayor crecimiento de 23.6%, llegando a US$855 millones. El principal destino de las exportaciones fueron EE.UU., seguido por Países Bajos, España y Ale
El documento presenta los datos económicos de Perú de enero a diciembre. Las exportaciones totales aumentaron un 7.1%, impulsadas principalmente por la minería que creció un 14.6%. Las importaciones totales disminuyeron un 4.9%, con mayor demanda de bienes de capital. La balanza comercial resultó negativa en US$227 millones. El PBI creció un 3.22% en noviembre, mientras que la inflación en enero fue de 0.24%. El gasto público ejecutado en enero fue mayor al año pas
La tarea consistió en realizar una búsqueda en las bases de datos Scopus y CINAHL sobre cómo la intervención de enfermería influye en la calidad de vida de personas con esclerosis múltiple o lateral en los últimos 15 años. Se desarrolló una estrategia de búsqueda utilizando descriptores y se encontraron 146 y varios artículos respectivamente. Se seleccionaron 6 artículos que fueron incluidos en un resumen bibliográfico en formato Vancouver.
El documento describe las razones por las cuales el Perú es atractivo para la inversión. 1) El Perú tiene una sólida estabilidad macroeconómica reconocida internacionalmente, con altos niveles de crecimiento, baja inflación y deuda, y reservas internacionales. 2) El clima de inversión es favorable con un trato no discriminatorio a los inversionistas y libertad económica. 3) El país tiene una política de integración comercial que brinda acceso a mercados, y sectores prometedores para invertir.
This document discusses the importance of prototyping in the design process. It outlines three stages of prototyping: understanding existing experiences, exploring design ideas, and communicating design concepts. Some key points made include that prototyping allows you to test assumptions and get feedback to improve ideas, and that it is important to keep prototypes simple, test one thing at a time, and avoid getting too focused on presentation. The document provides examples of different types of prototypes and resources for prototyping. The overall message is that prototyping is a critical part of the design process that allows designers to learn quickly and improve their concepts.
O documento descreve as principais formas do relevo terrestre, incluindo planícies (áreas planas), planaltos (superfícies elevadas niveladas), vales (áreas baixas entre montanhas), montes/morros (menores que montanhas), montanhas, depressões (áreas mais baixas), colinas (elevações arredondadas de baixa altitude), cordilheiras (conjuntos de montanhas), ilhas (terra cercada por água) e arquipélagos (conjuntos de ilhas).
Building Production Ready Search Pipelines with Spark and MilvusZilliz
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
Ivanti’s Patch Tuesday breakdown goes beyond patching your applications and brings you the intelligence and guidance needed to prioritize where to focus your attention first. Catch early analysis on our Ivanti blog, then join industry expert Chris Goettl for the Patch Tuesday Webinar Event. There we’ll do a deep dive into each of the bulletins and give guidance on the risks associated with the newly-identified vulnerabilities.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/
Chris Jones, Director of Product Management at BrainChip , presents the “Temporal Event Neural Networks: A More Efficient Alternative to the Transformer” tutorial at the May 2024 Embedded Vision Summit.
The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers.
Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.
5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
El documento describe una intervención en las escaleras del segundo piso de la sede Muisca en la Universidad Panamericana para abordar el problema de personas que obstaculizan el paso. La solución propuesta incluye adhesivos en el suelo en forma de agua y una animación análoga para generar una ilusión óptica que retrase el tránsito de manera lúdica.
Este documento proporciona información sobre un campamento de Cuaresma que se llevará a cabo en 2017. El objetivo del campamento es que los jóvenes vivan el perdón y la reconciliación con Dios. Se incluye el programa de actividades, las pautas de conducta, una lista de lo que se debe traer y no traer, y los detalles de contacto de los organizadores. El costo del campamento es de 150 pesos por persona e incluye transporte, comidas, y materiales. La fecha límite para registrarse es el 24 de agosto de
La ISO 14000 es un conjunto de normas que constituye un modelo uniforme para un sistema de gestión medioambiental. Esta familia de normas se ocupa de muchas cuestiones relacionadas con el medio ambiente.
This document defines postpartum hemorrhage and provides an overview of its normal physiology, symptoms, diagnosis, risk factors, management, and most common causes. Postpartum hemorrhage is defined as blood loss of 500 ml or more following vaginal delivery or 1000 ml or more following c-section. Symptoms include heavy vaginal bleeding and signs of hypovolemia like dizziness. Causes ("four T's") include uterine atony, trauma, retained tissue, and thrombosis. Risk factors are also outlined. General management involves identification of high-risk patients, preparations before delivery, careful delivery procedures, observation after delivery, and frequent uterine massage.
The document contains a series of unrelated math problems involving trigonometric functions such as tangent, sine, and angles and sides of triangles. It provides multiple choice answers but no explanations connecting the problems or answers.
El reporte resume las exportaciones agrícolas peruanas de enero a diciembre de 2017. Las exportaciones totales crecieron un 8.8% respecto al año anterior, alcanzando un total de US$5,548 millones. Las exportaciones no tradicionales crecieron un 6.5% hasta US$4,693 millones, mientras que las exportaciones tradicionales tuvieron un mayor crecimiento de 23.6%, llegando a US$855 millones. El principal destino de las exportaciones fueron EE.UU., seguido por Países Bajos, España y Ale
El documento presenta los datos económicos de Perú de enero a diciembre. Las exportaciones totales aumentaron un 7.1%, impulsadas principalmente por la minería que creció un 14.6%. Las importaciones totales disminuyeron un 4.9%, con mayor demanda de bienes de capital. La balanza comercial resultó negativa en US$227 millones. El PBI creció un 3.22% en noviembre, mientras que la inflación en enero fue de 0.24%. El gasto público ejecutado en enero fue mayor al año pas
La tarea consistió en realizar una búsqueda en las bases de datos Scopus y CINAHL sobre cómo la intervención de enfermería influye en la calidad de vida de personas con esclerosis múltiple o lateral en los últimos 15 años. Se desarrolló una estrategia de búsqueda utilizando descriptores y se encontraron 146 y varios artículos respectivamente. Se seleccionaron 6 artículos que fueron incluidos en un resumen bibliográfico en formato Vancouver.
El documento describe las razones por las cuales el Perú es atractivo para la inversión. 1) El Perú tiene una sólida estabilidad macroeconómica reconocida internacionalmente, con altos niveles de crecimiento, baja inflación y deuda, y reservas internacionales. 2) El clima de inversión es favorable con un trato no discriminatorio a los inversionistas y libertad económica. 3) El país tiene una política de integración comercial que brinda acceso a mercados, y sectores prometedores para invertir.
This document discusses the importance of prototyping in the design process. It outlines three stages of prototyping: understanding existing experiences, exploring design ideas, and communicating design concepts. Some key points made include that prototyping allows you to test assumptions and get feedback to improve ideas, and that it is important to keep prototypes simple, test one thing at a time, and avoid getting too focused on presentation. The document provides examples of different types of prototypes and resources for prototyping. The overall message is that prototyping is a critical part of the design process that allows designers to learn quickly and improve their concepts.
O documento descreve as principais formas do relevo terrestre, incluindo planícies (áreas planas), planaltos (superfícies elevadas niveladas), vales (áreas baixas entre montanhas), montes/morros (menores que montanhas), montanhas, depressões (áreas mais baixas), colinas (elevações arredondadas de baixa altitude), cordilheiras (conjuntos de montanhas), ilhas (terra cercada por água) e arquipélagos (conjuntos de ilhas).
Building Production Ready Search Pipelines with Spark and MilvusZilliz
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
Ivanti’s Patch Tuesday breakdown goes beyond patching your applications and brings you the intelligence and guidance needed to prioritize where to focus your attention first. Catch early analysis on our Ivanti blog, then join industry expert Chris Goettl for the Patch Tuesday Webinar Event. There we’ll do a deep dive into each of the bulletins and give guidance on the risks associated with the newly-identified vulnerabilities.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/
Chris Jones, Director of Product Management at BrainChip , presents the “Temporal Event Neural Networks: A More Efficient Alternative to the Transformer” tutorial at the May 2024 Embedded Vision Summit.
The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers.
Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.
5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
How information systems are built or acquired puts information, which is what they should be about, in a secondary place. Our language adapted accordingly, and we no longer talk about information systems but applications. Applications evolved in a way to break data into diverse fragments, tightly coupled with applications and expensive to integrate. The result is technical debt, which is re-paid by taking even bigger "loans", resulting in an ever-increasing technical debt. Software engineering and procurement practices work in sync with market forces to maintain this trend. This talk demonstrates how natural this situation is. The question is: can something be done to reverse the trend?
Generating privacy-protected synthetic data using Secludy and MilvusZilliz
During this demo, the founders of Secludy will demonstrate how their system utilizes Milvus to store and manipulate embeddings for generating privacy-protected synthetic data. Their approach not only maintains the confidentiality of the original data but also enhances the utility and scalability of LLMs under privacy constraints. Attendees, including machine learning engineers, data scientists, and data managers, will witness first-hand how Secludy's integration with Milvus empowers organizations to harness the power of LLMs securely and efficiently.
Introduction of Cybersecurity with OSS at Code Europe 2024Hiroshi SHIBATA
I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems.
The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS.
Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application.
I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
Driving Business Innovation: Latest Generative AI Advancements & Success StorySafe Software
Are you ready to revolutionize how you handle data? Join us for a webinar where we’ll bring you up to speed with the latest advancements in Generative AI technology and discover how leveraging FME with tools from giants like Google Gemini, Amazon, and Microsoft OpenAI can supercharge your workflow efficiency.
During the hour, we’ll take you through:
Guest Speaker Segment with Hannah Barrington: Dive into the world of dynamic real estate marketing with Hannah, the Marketing Manager at Workspace Group. Hear firsthand how their team generates engaging descriptions for thousands of office units by integrating diverse data sources—from PDF floorplans to web pages—using FME transformers, like OpenAIVisionConnector and AnthropicVisionConnector. This use case will show you how GenAI can streamline content creation for marketing across the board.
Ollama Use Case: Learn how Scenario Specialist Dmitri Bagh has utilized Ollama within FME to input data, create custom models, and enhance security protocols. This segment will include demos to illustrate the full capabilities of FME in AI-driven processes.
Custom AI Models: Discover how to leverage FME to build personalized AI models using your data. Whether it’s populating a model with local data for added security or integrating public AI tools, find out how FME facilitates a versatile and secure approach to AI.
We’ll wrap up with a live Q&A session where you can engage with our experts on your specific use cases, and learn more about optimizing your data workflows with AI.
This webinar is ideal for professionals seeking to harness the power of AI within their data management systems while ensuring high levels of customization and security. Whether you're a novice or an expert, gain actionable insights and strategies to elevate your data processes. Join us to see how FME and AI can revolutionize how you work with data!
Main news related to the CCS TSI 2023 (2023/1695)Jakub Marek
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
The Microsoft 365 Migration Tutorial For Beginner.pptxoperationspcvita
This presentation will help you understand the power of Microsoft 365. However, we have mentioned every productivity app included in Office 365. Additionally, we have suggested the migration situation related to Office 365 and how we can help you.
You can also read: https://www.systoolsgroup.com/updates/office-365-tenant-to-tenant-migration-step-by-step-complete-guide/
"Choosing proper type of scaling", Olena SyrotaFwdays
Imagine an IoT processing system that is already quite mature and production-ready and for which client coverage is growing and scaling and performance aspects are life and death questions. The system has Redis, MongoDB, and stream processing based on ksqldb. In this talk, firstly, we will analyze scaling approaches and then select the proper ones for our system.
22. Feel free to ping me at:
@kavbojka
camille.acey@gmail.com
http://camilleacey.com
Editor's Notes
I’m Camille. (PAUSE) I run support at a small startup called Clubhouse. Need help. (PAUSE) I know what you’re thinking [NEXT]
How with so much on plate?
Here today to share new approaches to technical leadership
End of talk will have plan
Lot on plate too. Phone rings, ticket in queue, angry tweet in Twitter feed
CEO’s Twitter feed.
Ready to tackle. Fine for “lion’s share” but many require attention from you - the Engineering team
Quick show of hands - escalations? regular meeting? answer users directly?
Every time we have to be on, come back quick
many require attention from YOU - the Engineering Team
By A Show of Hands - deal with bugs/escalations? meet with? answer directly?
We think about you constantly. Underdog protagonist.
Attention - Time - Closer Relationship
Anecdotes - > Stories from the trenches
Lost full day of work frontend change
Then we think
We pull together metrics and visualizations
But one thing works better than stories or data
All Hands Support defined
Many goals but three main ones I’ve identified
More people available to attend to customers
Your support team is on the front lines
Enthusiastic and angry customers
Getting into the user context and understanding painpoints in a way that can inform future development decisions.
Noble endeavour
Cool things can happen - third party integrations, internal tools, opportunities to deliver super fast solutions
But if sounds bad, not alone
Developer who decided to service outside forum instead of customers
At ANOTHER company, BigCartel
support is its own skill and developers are expensive
At Clubhouse went alone but soon ran into issue, we couldn’t quickly hire out of. Developed another approach
Some of the developers. Some of the time.
Works well at small company like Clubhouse can work well if coordinate across three key areas
What’s yours what’s theirs?
Support needs to have written down and be ready to train.
Engineering also needs to have their workflows written and ready to share. Rogue dev pushing code.
Missing QA and documentation is not good. Get relationship off to good start by harmonizing process.
Who does support need? Who can you afford? At another company Automattic they rotate whole product team for Support Week. Assign appropriate tickets.
In addition to technical, also need good communication skills. Don’t put on the snarky dev who was just hired to crunch code. But might need to look at how hire if no one fits the bill.
Daily commitment? Regular rotation?
Support happy to take ALL TIME
I know at ANOTHER STARTUP FullStory, they rotate people on and off support desk avoid EMPATHY FATIGUE.
Also regular interval to review arrangement and report wins back to the organization.
So harmonize process. Pick the right people. And set clear periods of time to rotate and review.
There’s the plan.
We’ve all got a lot on our plates to be sure BUT
with some more hands on deck, I think we can tackle it all.