The document describes a comprehensive customer support system that is fully responsive across devices and features an easy-to-use interface for creating and managing tickets. Key functionalities include prioritization of urgent tickets, flexible assignment systems, quick response capabilities, and advanced reporting tools. The system also supports live chat, ticket notifications, and is customizable for multistore setups, providing a high-quality customer experience.

4. Fully Responsive On Mobile, Tablet,
Laptop & Desktop

5. Multiple Ways to Get Support

6. Clear User-friendly Interface

7. Easy To Create Ticket

8. Add File Attachment to the ticket

9. Solve urgent tickets first based on Priorities

10. Quick Reply or Close a ticket

11. Easy to Check ticket history

12. Check Ticket Status

13. Satisfaction Star Rating

14. Quick Responses With Answer Shortcut

15. Ticket auto-expiration & Auto-reminder

16. Smart tickets grid

17. Flexible Assign System

18. On-the-fly Filters

19. Save communications history completely

20. Built-in content

21. Spam Protection

22. Accept tickets via Email

23. Assigning tickets to the right manager or
department fast

24. Advanced reports

25. Fast Ticket Creation from Backend

26. Set Permission For Each Department

27. Schedule Time to Auto Close & Auto
Remind

28. Add Unlimited Category

29. Fully customizable

30. Tailored for Multistore installations

31. Create Unlimited Departments & Agents

32. Live Chat

33. Alert Ticket/ Chat Notification

34. Mail Box

35. Free Installation Service

36. Enjoy Amazing Customer Experience With
Us