HOUSEKEEPING HOTELS SAFEKEEPING LOST & FOUND

1. Prepared by
Paul P Jose
LOST AND FOUND

2. OBJECTIEVES
 UNDERSTAND THE CONCEPT & IMPORTANCE
 KNOW THE SOP TO BE FOLLOWED IN LOST &
FOUND

3. INTRODUCTION

4. Handling articles left behind by the
guest in the hotel

5.  Article received from Departure Room/Public area
to be deposited at HK Department
 The article can be returned to the guest if you are
certain that it belongs to the concerned person (in
case if its not valuable)
 Inform executive or supervisor about the article
 Enter the details in the lost and found register and
slip

6.  Article classified based on the value
 Very valuable- jewellery, currency ,camera etc..
 Valuable- clothes & shoes in good condition
 Non valuable – any article probably discarded by
the guest
 Perishable - eatables

7.  For very valuable & valuable articles the receipt is
made in 3 copies
 White – attached with article
 Pink – security copy
 Yellow – Book copy

8.  All articles must be kept in lost and found
cupboard before leaving for the day
 The items found during evening and night shift
should be entered in the register and kept in
EHK’s cabin.
 In the morning its kept in L & F cupboard
 Very valuable articles are handed over to EHK
and stored in safe deposit box.
 the same is informed to GM / or duty manager in
the night shift
 In case of very valuable articles, a letter is sent to
the guest or contacted through telephone.

9. LOST AND FOUND ENQUIRIES
 ENQUIRIES ABOUT MISSING/LOST ARTICLES
REFERRED TO HK CONTROL DESK

10. Disposal of Article not claimed
 If not claimed by the guest , the articles are given
to the finder after the prescribed time period
 Very valuable- 1 year
 Valuable- 3 months
 Non valuable – 1 month
 Perishable – 1 to 3 days

11. Receive the found article at the control desk
Fill in details in Lost and Found Log Book
ORGINAL COPY DUPLICATE COPY
TRIPLICATE COPY
(Article) (front office) (lost &
found book)
Storing of Article in Opaque bag with Serial number in Log
Book
Receive any enquiry about Lost & Found Article
Ascertain enquiry with the register
If satisfied, issue article to owner obtaining sign on original
form
File the original slip recording the date and time of delivery

12. QUESTIONS

13. THANK YOU