This document outlines the pre-implementation groundwork, launch day tasks and timeline, backout plan, open issues, and risks for an LMS upgrade project from version 6.8 to 6.9 SP1. It details the tasks, responsibilities, and status for all areas of the project. Key tasks include completing UAT, staging the software, capturing server snapshots, planning the database and server upgrades, testing the new version, and having backout procedures in place in case issues arise during the launch. Risks like staff changes, training materials not being ready on time, and unexpected design changes are also noted.

1. 6.9 SP1 and additional patches
05/08/2014
LMS Upgrade Plan

2. Pre-Implementation Groundwork
Items that must be completed before
launch date

3. Pre-Implementation Groundwork
3
Task Responsible Status
Delete all DA
Profiles
Warren Complete
Stage software to
all servers
Warren Complete
Complete UAT
and resolve all
issues
Team 80% Complete
Place student
center replication
on hold
Tina Complete

4. Pre-Implementation Groundwork
4
Task Responsible Status
Build replication
job for student
center to
NTVLMSWPA
Tina Complete
PSWR to hold all
batch jobs
Warren Complete
Compose
message for
splash page fro
ANSO and
Answers.net
Tina Complete

5. Pre-Implementation Groundwork
5
Task Responsible Status
Complete design
changes
David In-Progress
Capture snapshot
of NTVLMSBPA,
NTVLMSWPA
and NTVLMSAPA
Nick Complete
Stage config file
in turnover
directory.
Michael Complete
Update Timeout
Setting on Web
Servers
Warren In-Progress
DEV/QA
complete

6. Pre-Implementation Groundwork
6
Task Responsible Status
Create new
Training Materials
L&D New

7. Launch Day Tasks and Timeline

8. Launch Day Tasks and Timeline
1
8
Task Responsible Start Time Duration
Shut down
all services
and clear
queue
Warren 10:00 PM 15 min
Post Splash
Pages
Tina/Gannon 10:00 pm 15 min
Capture
backup of
production
database
David 10:15 pm 20 min

9. Launch Day Tasks and Timeline
1
9
Task Responsible Start Time Duration
Restore
backup to
new
Database
Server
David 10:35 pm 20 min
Update
UDLs
David 10:45 pm 10 min
Update
DSN’s
David 10:55 pm 10 min

10. Launch Day Tasks and Timeline
1
10
Task Responsible Start Time Duration
Run pre-
install script
David 11:00 pm 5 min
Install 6.9
SP1 to batch
server
Warren 11:05 pm 30 min
Initiate
Database
Upgrade
Warren 11:35 30 min

11. Launch Day Tasks and Timeline
1
11
Task Responsible Start Time Duration
Install
additional
PRNs on
batch server
Warren 12:05 am 30 min
Initiate DB
upgrade
Warren 12:35 am 10 min
Install 6.9
SP1 to
application
server
Warren 12:45 am 30 min

12. Launch Day Tasks and Timeline
1
12
Task Responsible Start Time Duration
Install PRNs
to
application
server
Warren 1:15 30 min
Install 6.9
SP1 to web
server
Warren 1:45 30 min
Install PRNs
to web
server
Warren 2:15 30 min

13. Launch Day Tasks and Timeline
1
13
Task Responsible Start Time Duration
Copy
student
centers to
replication
server
Warren 2:45 10 min
Modify
default app
pool to .NET
4.0
Tina 2:55 3 min

14. Launch Day Tasks and Timeline
1
14
Task Responsible Start Time Duration
Create new
app pool for
reports and
set to .NET
2.0
Tina 2:58 3 min
Move
reports to
new app
pool
Tina 3:01 4 min

15. Launch Day Tasks and Timeline
1
15
Task Responsible Start Time Duration
Deploy
Learning
Center
Warren/David
/Tina
3:05 am 30 min
Activate
replication
for web
server
Tina 3:35 am 5 min
Install
Custom
.NET 4.0
files on web
server
Warren 3:50 10 min

16. Launch Day Tasks and Timeline
1
16
Task Responsible Start Time Duration
Check the
physical
path of the
default web
site
Warren 4:00 10 min
Re-start all
services
Warren 4:10 15 min
Save
calender
styles
Warren 4:25 15 min
System
Testing &
Warren 4:40 1 hour

17. Launch Day Tasks and Timeline
1
17
Task Responsible Start Time Duration
UAT Testing L&D 5:25 am 2 hours
Go/No Go
Decision
All 7:25 5 min
Take down
Splash Page
Tina/Gannon 7:30 10 min
PSWR to
move file
and release
batch jobs.
Warren 7:30 30 min
Deploy
Clones
Nick 7:30 2 hours

18. Backout Plan

19. Backout Plan
19
Task Responsible Start Time Duration
Restore
Batch Server
from
Snapshot
Nick 7:30
Start
Services on
application
server B
Warren 7:30 15 min
Take web
server out of
the VIP
Nick

20. Backout Plan
20
Task Responsible Start Time Duration
Restore web
server
Nick
Restore
application
server A
Nick
Restart
services on
application
server A
Warren 5 min

21. Open Issues

22. Issues Register
22
Issue Responsible Status
Can’t delete
Content Objects
Warren Resolved
Replication
Failure
Nick/Tina Resolved
Course not
compatible with
I.E. 8
Fran In-Progress
Manager
Assigning
Courses
Warren In-Process

23. Issues Register
23
Issue Responsible Status
Change Over of
Learning Centers
Dave/Warren In-Progress
Unable to
Populate Groups
Fran/Warren Resolved
Reporting will be
Delayed
Dave Communication
Re-Design of
Non-Retail
Dave In-Progress

24. Issue Responsible Status
Reporting tables
not available
David Mitigation
Loss of LC
Changes
Warren In-Progress
Issues Register
24

25. Results of Forensic Investigation
Loss of LC Settings
25
Root Cause:
• From 2:01 PM to 4:02 PM 05/21/2014 the following message was
found in the web server logs
“Module:w3wp Error: Server time-out: unable to complete request.
Source:pscsock.cpp Line:340 Lc:8 Close Session:1”
• What has been done so far
• Restored from On-Line back up on 5/22/2014
• Restore from archived backup from 11:00 pm 05/21/2014
• Data was not found
Mitigation for the future
• Installation of Scom alert for this message
• Nightly export of Learning Center changes

26. Risks

27. Risks
27
Risk Responsible Status
Staff Change TEAM See backup chart
Training Material
Not ready
L&D New
No Approval for
new Design
David New

28. Backup Plan
28
Task Responsible Backup
Software Install Warren Unknown
Server
Configuration
Tina Warren
Database work David Will
Cloning Nick Unknown
Testing Fran Kim
Replication Tina Warren
Export/Import
LCs
Warren Unknown