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1. Liberty-University CMOS 560 Module 8
Final Exam
Get help Liberty-University CMOS560 Module 8 Final Exam. We provide assignment, homework,
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COMS 560 Module 8 Final Exam
Question1
In thisdysfunctional/destructive conflictcycle,the conflictbogsdowninthe differentiation
stage whencompetitiveinterestsleadtodivergence ratherthanintegration.Inthiscycle,
the participantsare so concernedwithwinningthattheyare unable torespondto integrative
messages,if indeedthose messagesevenmake itintothe conflictinteraction.
Question2
Accordingto Cahnwhichof the followingisnotone of the communicationconsiderationsfor
determiningwhentoengage inassertiveornonassertive communicationbehavior.
Question3
An alternative todisputeresolutionthatisillustratedbyapersonwhocuts throughthe red
tape on behalf of individualswhofeel abusedbythe largersystem(oftengovernmental

2. agencies) inwhichtheyworkstudyorseeksupport.
Question4
The stage of conflictmanagementwhereatleastone personinthe conflictpointsto
somethingasthe “beginning”of the conflictisknownas:
Question5
The type of stressthat occurs wheytoo manytasks andresponsibilitiespileuponus and
we are unable toadapt to the changesor cope withall that ishappeningatonce:
Question6
Thistheoryof conflictsaysthatpeople experience conflictbecauseof theirintrapersonal
states:
Question 7
A conflictwhenatleastone personisan interdependentrelationshipthinksthatthere isa
conflictbutaftertalkingtothe other(s) involved,findsthere isnoconflictiswhatkindof
conflict?

3. Question8
Whichof the followingare positivestresscopingmechanisms:
Question9
The stage of conflictwhere ongoinginteractionpatternsoccursandwhenthe participants
use constructive ordestructive strategiesandtacticspresentingbothsidesof the story,
movingbackand forth,and escalatingandde-escalating.
Question10
The objective of usingcollaborationinconflictsituationsis:
Question11
Whichof the followingconflictstrategiesbelowwouldbe classifiedanegative model.
SelectedAnswer:Arbitration
Question12
Thistype of faceworkmaybe definedas:statementsmeanttoameliorate (improve) the
effectof face-threateningmessages:
Question13
Problematicconflictsituationshave whichof the followingcharacteristics:

4. Question14
What type of negotiationcombinesformal bargainingtechniqueswithmayskillstaughtin
basicinterpersonal communicationcoursessuchaseffectivelistening,assertiveness,
supportive communicationandcollaboration.
Question15
Thistheoryof conflictsaysthatpeople evaluatetheirinterpersonalrelationshipsintermsof
theirvalue,whichiscreatedbythe costsand rewardsassociatedwiththe relationship.
Question16
The stepsto reconciliationinclude:
Question17
Whengeneratingsolutionstoconsiderinsolvingaconflict,this technique grantstothe
otherthose issuesthatthe othergivestoppriority.
Question18
“He’sgot the bestcase”, The jury’sstill outonthat one”,You’re accusingme of what?”,
“She’sthe guiltyparton thisone”.Are all examplesof conflictbeingdescribedasa
metaphorof:
Question19

5. Whichof the followingisnotpart of the six stepprocesstosuccessful interpersonal conflict
resolution?
Question20
The assumptionthatpeople trytominimize theirlossesandmaximize theirgainsisknown
as:
Question21
From a communicationperspective,we define __________________ as the abilitytoforce
one’swill (i.e.wants,needs,ordesires) onanotherpersonthroughthe use of verbal or
nonverbal actsdone ina way that violatessociallyacceptable standards,carriedoutwith
the intentionorthe perceivedintentionof inflictingphysical orpsychological pain,injuryor
suffering.
Question22
Thistheoryof conflictsaysthatconflictisthe normal state of affairswithinanysituationand
isnecessaryforgrowthand adaptation.
Question23
The communicationof __________ inconflictsituationsoccurswhenatleastone dominates
or triesto force hisor her decisiononthe other.

6. Question24
A defensive climate forconflictresolutionconsistof all butone of the following
Question25
Whichof the followingreasonsare notthe reasonsCahngivesforpeople notpracticing
forgiveness.
Question26
The communicationapproachthatbreaksthe problemdownintoitssmallestpiecesand
thendealingwitheachpiece one ata time iscalled:
Question27
The communicationof ________occurs whennoone totallywinsorloses,eachgetting
something(perhaps) of whatshe orhe wanted.
Question28
The Stage of conflictwhenthose involvedagree tosome resolutionoroutcome tothe
conflict.
Question29
The conflictstrategythat promoteshighpersonal stress/low relationshipstressis:
Question30

7. Totake a meta-conflictperspective means:
Question31
Whichof the followingactivitiesmaybe consideredpositive approachestoanger
management:
Question32
A supportive climateforconflictresolutionconsistof all butone of the following:
Question33
Stressorscan include:
Question34
The objective of usingcompetitioninconflictsituationsis:
Question35
These define ourexpectationsaboutthe waywe shouldbehave towardsothersaswell as
theywaytheyshouldbehave towardus.
Question36
Angeroutsare people whohave ahard time admittingthatthe are angry. Theirresponse to
angeris generallyavoidantandpassive.The sulkaround,expectyoutoreadtheirminds

8. and evenbecome angrier.
Question37
A conflictstrategyisa preferredsetof behaviorsfordealingwithconflictsituationswhilea
conflictstyle referstoanoverall planforhandlingaconflictsituation.
Question38
A formulaforeffectiveI-statementsis:“Ifeel...whenI.. . because I (think,believe)...I’d
like (want,wish) …”.
Question39
Effective
conflictmanagementconsists of actingandreactinginproblematicsituationsinsucha way
as to convertpotentiallydestructive interpersonal conflictsintoproductive ones.
Question40
Assertingyourself appropriatelymeanstakingseriouslyyourbasiccommunicationrights,
whichderive fromthose rights,concerns,orinterestscommontoall communicators.
Question41
Forgivenessisabehavioral processinwhichwe take actionstorestore a relationshipor
create a newone while reconciliationisacognitive processthatconsists of lettinggoof
feelingsof revenge anddesirestoretaliate

9. Question42
It isnot an overstatementtosaythatforgivenessisthe mostimportantpartof conflict
management.
Question43
The transactional model of communicationviewscommunicationas a processof sending
and receivingmessagesbetweentwoindividualswhile the linearmodelviews
communicationasa processbywhichpeople make orcreate meaningtogether.
Question44
The S-TLC systemof respondingtoconflictstandforStop,Talk,ListenandCommunicate.
Question45
Probablythe mostimportantskill inconflictisthe abilitytouse I-state-mentsthat
personalizethe conflictbyowninguptoour feelingsratherthantomake themthe
responsibilityof the otherperson.
Question46
Qualification,solicitingdisclosure,empathy,andacceptingresponsibilityare all
communicationtacticsusedtoenacta strategyof collaboration.
Question47
Distrustdevelopswhenapersonisbenevolentorhonesttowardanotherindividual andthat

10. personcomesto believe the caringactionstranscendanydirectbenefitthe otherreceives
as a resultof caring.
Question48
Coupleswhotrusteachotherare more optimisticandtendtoreport thattheirpartner’s
motivesare positive,eventothe extentof sayingthatthe otherperson’smotivesweremore
positive thantheirown.
Question49
Stressisusuallynotthe cause of conflictbutratherthe resultof conflict.
Question50
A face threatis takesplace whenone individual doesnotfeel acceptedbythe other.
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