Maliece Sorrow has extensive experience in utility billing for the student housing industry. She helped reduce the time property managers spent on billing by outsourcing it to a third party company. This allowed managers to spend less time, around 3/4 of their month, on billing and more time on other tasks that improved resident retention. Maliece also personally reached out to managers and companies to ensure they understood the billing processes and reports to further reduce costs and stress around utility billing. The author highly recommends Maliece as a dependable, honest, and dedicated employee who would be an asset to any company that values those qualities.

1. December7,2016
To whomit mayconcern:
I wouldlike toshare mypersonal experience workingwithMaliece Sorrowsoverthe yearsinthe
StudentHousingindustry. Ihave servedasanonsite PropertyManageras well asa Regional Manager
withvariouscompaniesoverthe past18 years. Utilitybillinghasalwaysbeenanissue thatwe justdon’t
have enoughtime tomanage properly. WhenIfirstbeganinthe industry,asa PropertyManager,I had
to take time eachmonthand read watermeters,thendividethe costamongthe numberof residentsin
a unit,handle billingforeachresident,handle complaintsfromsaidresidents,andcollectfromeach
resident. Ialsohadto take the powerbillsanddivide thoseamongthe numberof residents,bill the
residents,handle complaintsandcollections. Thisalone tookabout3/4th
of mytime permonthand was
causingmy 40 hourweektoturn intoa 60 hourweekveryquickly andconsistently.
Maliece hasbeenmy“go to” personwhenitcame to utilitybilling once acompanyI workedforat the
time wenttousingthe third- party billingcompany. She istrulyanexpertinthe matter. She knowsall
the insand out of savingsforcompaniesandresidentsalikeandshe hasalwaysworkedhardto expand
our knowledgebyresearchingandthenrecommendingbetteroptionsonbulkpackages,provider
selectionsandprojectsthatcouldbe completedonapropertytosave both residentsandproperty
ownersmoneyeachmonth. Bytakingher knowledgeandimplementingthe processesshe hassupplied
to us,we savedtime andmoneyjustbyhavingthe billingoutsourced. Asapart of owneroperator
companies,Ihave seenareductionof the time spentbyonsite staff spentonutilitybillingreduced
manyhours perweekwhichsavescompaniesmoneyandallowsmanagersandotherstaff membersto
be able to complete othertasksthatleadto residentretention(whichalsosavescompaniesmoney).
Maliece hasalwaystakenthe time to personallyreachouttomanagers,anduppermanagementof the
companiesIhave beena part of to see how thingswere going,offeringadditional support, trainingand
recommendationstoevenfurtherreduce the companiestime andstresslevel concerningutilitybilling
and collections. Ihave neverhadthat kindof service fromotherbillingrepresentativesof anykind! Her
customerservice istopnotchand her willingnessto gothe extramile tohelpme to understand
processes,reportsthatwere available tome,calculationsof saidbillings,etc.which andhasbeen
unmeasurable.
Maliece isone of the mostrespectful,honest,trustworthypeople Ihave everyhadthe pleasure towork
withand have recommendedhertocompanieswhomIhave workedwiththroughthe years. AsI know
she isattemptingtofinda work “home”,IwouldproudlyrecommendherasIknow she wouldbe an
assetto a companywho valuesemployeesthatdisplay integrity,dedicationanddependabilityonadaily
basis.

2. Sincerely,
Lisa Kerley
StudentHousingProfessional
678-939-2934