Jim Moran worked at the ACT Theatre for nearly nine years, during which he was promoted from House Manager to Audience Service and Volunteer Manager. He demonstrated excellent attention to detail, the ability to quickly grasp new concepts and manage multiple projects and people. Specific accomplishments included overseeing front of house staff, managing theater seating capacity on performance days, establishing a new volunteer onboarding process, and training staff. His former supervisor highly recommends him for positions requiring critical thinking, analysis, management skills, and professional communication.

1. March 14, 2016
To Whom It May Concern:
Jim Moran was a critical member of the ACT Theatre staff and was for nearly nine years. During this
period, he was promoted from the House Manager to Audience Service and Volunteer Manager. Whiled
working under me Jim demonstrated many qualities that employers would seek in searching for
candidates.
Jim has an impeccable attention to detail, he has an excellent capacity to quickly grasp new theories,
complete tasks on time, manage multiple projects and people (audiences) at once, and he consistently
rises to the occasion when asked to take on additional responsibilities. Jim is also very outgoing,
professional and pleasant - great skills for communications and leadership tactics.
Specific accomplishments during Jim’s employment include oversight of the front of house &
Concessions staff; working in collaboration with the box office in monitoring the inventory and
managing day of show infrastructure of the theatre's seating capacity; establishing a new volunteer
management structure and on-boarding process; training fellow front of house staff on the proprietary
ticketing system, Tessitura; and acting as a senior leader in various capacities including hiring new
employees as well as managing vendor relations.
I thoroughly enjoyed working with Jim for the past three years. He was an integral part of the decision
making process and has contributed to ACT Theatre’s success. I would highly recommend him for a
position that utilizes his critical thinking abilities, analytical skills, management skills, and professional
communications.
If you have any additional questions, please do not hesitate to contact me.
Sincerely,
Jessica Howard
Director of Marketing & Sales | ACT: A Contemporary Theatre