Allen Arendt hired Teri Valenti to work in the MIS Department of Americall Group, Inc. where she was responsible for daily calling analysis reports to clients. Within 3 months, Teri converted the reporting method from Quattro Pro to Excel, implementing formulas to reduce manually entered data by 70% and meet deadlines. As Supervisor, MIS became one of the top producing departments. Teri also acted as Allen's personal assistant, creating documents to improve quality control analysis and ensuring ISO compliance. Teri's skills, professionalism, dedication to learning new skills, and drive to excel allowed Allen to succeed in his role. Allen highly recommends Teri for any position that could benefit from her talents.

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Allen Arendt Sparks, NV 89436
(630)-818-0940
To Whom It May Concern:
My name is Allen Arendt and I was the Vice President of Quality Control at Americall Group, Inc. for
ten years. In this position, I oversaw the Verification and MIS departments and was responsible for
securing and maintaining the company’s ISO 9002 Certification.
I hired Teri Valenti to work in the MIS Department, which was responsible for reporting the daily
calling analysis to our clients. This position required heavy 10-key data entry, a high level of
attention to detail, the ability to multi-task and a disposition for working in a high pressure
environment. Data entry mistakes and missed deadlines in this department would result in fines
and possible loss of clientele and were therefore considered a serious infraction. Teri’s professed
skills with computers topped all other applicants’ and I was inclined to give her the opportunity to
prove herself. This was one of the best decisions I’ve made.
Teri had been with the company for less then 3 months and had already converted the Quattro Pro
reporting method to Microsoft Excel, implementing several equations and formulae into the
spreadsheets which allowed the MIS staff to better utilize the basic mathematical functions of a PC,
and reducing the amount of manually entered data by more than 70%. This, in turn, reduced the
potential for data entry errors and increased the department’s ability to meet the strict deadlines of
the clients. The MIS staff was now open to complete additional duties for the company as well as
take on additional clientele reporting as Americall steadily increased its client base over the next
several years. As the new Supervisor of MIS, Teri was charged with ensuring the department ran
efficiently. Under her, MIS became one of the top producing departments in the company with
relation to production and accuracy.
In addition to maintaining all functions of the MIS Department, Teri acted in the capacity as my
Personal Assistant, handling several tasks on my behalf. She created several documents that
allowed for more accurate and productive analysis of several areas of Quality Control, rewarding
me with better tools with which to complete my tasks. She helped to maintain the ISO 9002 SOP
Manual and was always on top of other departments to help them be continually compliant. With
Teri at my side, I was able to ensure Americall provided the utmost levels of quality and customer
satisfaction.
Teri’s skills, professionalism, dedication and her drive to learn new skills helped provide me with
the opportunity to excel. Teri trained me on the basics of my PC, as well as instructed me on the use
of MS Office; to the point I was writing my own intricate spreadsheets.
I would recommend Teri for a position in any company that could benefit from the advantage of
having her on their team.
If you have any questions, please contact me.
Regards,
Allen Arendt