Denise Farino, a Nursing Supervisor at Good Samaritan Hospital, provides a recommendation letter for Shyla Parsons. While not her direct manager, Farino has worked with Parsons professionally for over 5 years. As a hospital switchboard operator, Parsons was responsible for handling all incoming calls and paging codes, requiring calmness in emergencies and connecting callers to the right destinations. As a telemetry tech, Parsons is responsible for monitoring heart rhythms and notifying staff of any patient condition changes in a timely manner, requiring critical thinking and quick responses. Farino finds Parsons to be hard working and recommends her for any customer service or clerical position, noting her proficiency in keyboarding, computers