The document shares three lessons. The first is about showing kindness to everyone regardless of status. A professor's last exam question taught the importance of getting to know even minor people like maids. The second lesson is about a man who helped a stranded woman in a storm, which allowed her to see her dying husband. The third lesson is about a boy who chose a cheaper ice cream so he could leave a tip, which brought the waitress to tears. Overall the document advocates treating all people with compassion.