SlideShare a Scribd company logo
5 10 15 20 25 30 35 40 45 50
Contacted Leads
Qualified Leads
100x decrease in
contacts after 30 mins.
21x decrease in qualifications after 30 mins.
0
10
20
30
40
50
60
70
80
90
100
1 2 3 4 5 6 7 8 9 10 11 12
PercentofSalesClosed
Call Attempt
Receive Leads Call Leads
….Immediately
Secrets of Lead Follow-Up
minutes
TRY AGAIN
TRY AGAIN
TRY AGAIN
TRY AGAIN
TRY AGAIN
Will you call in time?
Approximately 50% of leads
don’t get followed up on AT ALL.
78%Average response time:
44 hrs.
That’s off the chart…
in a bad way.
1.29
average number
of attempts to
make follow-up
call
6-8
average # of calls
before customer is
ready to move
forward
9
point at which
you begin to see
diminishing
returns
They Didn’t Answer?!
Sources: B2B Roundtable, 2011

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Secrets of Lead Follow Up

  • 1. 5 10 15 20 25 30 35 40 45 50 Contacted Leads Qualified Leads 100x decrease in contacts after 30 mins. 21x decrease in qualifications after 30 mins. 0 10 20 30 40 50 60 70 80 90 100 1 2 3 4 5 6 7 8 9 10 11 12 PercentofSalesClosed Call Attempt Receive Leads Call Leads ….Immediately Secrets of Lead Follow-Up minutes TRY AGAIN TRY AGAIN TRY AGAIN TRY AGAIN TRY AGAIN Will you call in time? Approximately 50% of leads don’t get followed up on AT ALL. 78%Average response time: 44 hrs. That’s off the chart… in a bad way. 1.29 average number of attempts to make follow-up call 6-8 average # of calls before customer is ready to move forward 9 point at which you begin to see diminishing returns They Didn’t Answer?! Sources: B2B Roundtable, 2011