This document provides materials and guidance for conducting a performance appraisal for a lead receptionist. It includes:
1. A sample performance appraisal form with sections to rate the employee on various performance factors and overall, comment on strengths/areas for improvement, and set goals.
2. Examples of performance review phrases to use when evaluating different aspects of performance such as attitude, decision-making, teamwork, etc.
3. An overview of the top 12 methods for performance appraisal that could be used, such as management by objectives, critical incident method, and 360 degree feedback.
Service supervisor performance appraisalRuudGullit012
This document provides a job performance evaluation form for evaluating the performance of a service supervisor. It includes:
1) Links to online resources for performance appraisal materials like phrases, forms, and methods.
2) A 4-page evaluation form covering performance factors, employee strengths/accomplishments, areas for improvement, and signatures. Factors include administration, communication, decision-making, leadership, and more.
3) A section with sample performance review phrases for evaluating a service supervisor's attitude, creativity, decision-making, and other skills.
The evaluation form and phrases are intended to help managers formally assess and document a service supervisor's job performance.
This document provides information and materials for evaluating the performance of a housekeeper supervisor, including:
1. A sample housekeeper supervisor performance evaluation form with sections to rate job performance, note strengths/areas for improvement, set goals, and obtain signatures.
2. Examples of performance review phrases to assess different aspects of job performance like attitude, creativity, decision-making, interpersonal skills, and teamwork.
3. An overview of the top 12 methods for conducting performance appraisals, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback.
Service supervisor performance appraisalRuudGullit012
This document provides a job performance evaluation form for evaluating the performance of a service supervisor. It includes:
1) Links to online resources for performance appraisal materials like phrases, forms, and methods.
2) A 4-page evaluation form covering performance factors, employee strengths/accomplishments, areas for improvement, and signatures. Factors include administration, communication, decision-making, leadership, and more.
3) A section with sample performance review phrases for evaluating a service supervisor's attitude, creativity, decision-making, and other skills.
The evaluation form and phrases are intended to help managers formally assess and document a service supervisor's job performance.
This document provides information and materials for evaluating the performance of a housekeeper supervisor, including:
1. A sample housekeeper supervisor performance evaluation form with sections to rate job performance, note strengths/areas for improvement, set goals, and obtain signatures.
2. Examples of performance review phrases to assess different aspects of job performance like attitude, creativity, decision-making, interpersonal skills, and teamwork.
3. An overview of the top 12 methods for conducting performance appraisals, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback.
This document contains materials for evaluating the job performance of a fast food manager, including:
1) A 4-page performance evaluation form covering 16 performance factors to rate and comment on.
2) A section with example phrases to use in a performance review covering attitudes, creativity/innovation, and decision making.
3) Links to additional online resources for performance appraisals, including sample forms, methods, key performance indicators (KPIs), and tips for self-appraisals.
Customer service manager job description,Customer service manager goals & objectives,Customer service manager KPIs & KRAs,Customer service manager self appraisal
Over the road truck driver performance appraisalkenyaphatom
This document contains materials for evaluating the performance of an over-the-road truck driver, including:
1) A job performance evaluation form with ratings and criteria for various job duties and skills.
2) Examples of performance review phrases for evaluating different aspects of job performance such as attitude, creativity, decision-making, and more.
3) The evaluation is meant to appraise the driver's performance over a specific period, identify strengths and areas for improvement, and develop a plan of action.
This document contains information about performance evaluation forms and methods for evaluating an accounts payable assistant. It includes a sample performance evaluation form with rating scales for evaluating an employee's performance on factors such as administration, knowledge, communication, and customer service. It also provides examples of phrases to use in evaluations for areas like attitude, problem solving, and teamwork. Finally, it lists and describes the top 12 methods for performance appraisal, including management by objectives, critical incident, behaviorally anchored rating scales, and 360 degree feedback. The document aims to provide HR professionals with resources for comprehensively evaluating the performance of an accounts payable assistant.
Heavy truck driver performance appraisalkenyaphatom
This document contains materials for evaluating the job performance of a heavy truck driver, including:
1) A multi-page performance evaluation form that rates drivers on various criteria like administration, communication, safety, and includes sections for strengths, areas for improvement, and signatures.
2) Examples of performance review phrases for evaluating a driver's attitude, creativity, and decision-making.
3) Links to additional online resources for performance appraisals, including forms, methods, key performance indicators (KPIs), and tips for self-appraisals.
What is a staff accountant job description, What is a staff accountant goals & objectives, What is a staff accountant KPIs & KRAs, What is a staff accountant self appraisal
Creative art director performance appraisalMarkHughes678
This document provides information and resources for evaluating the performance of a creative art director. It includes a job performance evaluation form with sections for planning and reviewing performance, rating performance factors, noting strengths and areas for improvement, and developing a plan of action. The form also includes sections for employee and manager signatures. The document then lists phrases that can be used in a performance review for a creative art director and outlines the top 12 methods for performance appraisal, including management by objectives, critical incident, behaviorally anchored rating scales, and 360 degree feedback.
Web developer designer performance appraisalgarymobile15
This document provides information and resources for evaluating the performance of a web developer designer, including:
1. A sample job performance evaluation form with ratings, factors, and sections for comments.
2. Examples of performance review phrases for evaluating various skills and behaviors.
3. An overview of the top 12 methods for conducting performance appraisals, such as management by objectives, critical incident method, and 360 degree feedback.
This document provides information about key performance indicators (KPIs) for an office receptionist position. It includes examples of KPIs for an office receptionist, steps for creating KPIs, common mistakes to avoid, and types of KPIs. The document recommends visiting kpi123.com for additional KPI materials, samples, and templates for performance reviews, appraisals, and setting KPIs for an office receptionist role.
This document provides information about performance evaluation methods for a receptionist or administrative assistant. It outlines 12 common methods, including management by objectives, critical incident method, behaviorally anchored rating scales, behavioral observation scales, and 360 degree feedback. For each method, it provides a brief definition and discusses advantages and disadvantages. The goal is to help human resources professionals and managers select appropriate performance evaluation approaches for receptionist or administrative assistant roles.
This document contains materials for evaluating the job performance of a fast food manager, including:
1) A 4-page performance evaluation form covering 16 performance factors to rate and comment on.
2) A section with example phrases to use in a performance review covering attitudes, creativity/innovation, and decision making.
3) Links to additional online resources for performance appraisals, including sample forms, methods, key performance indicators (KPIs), and tips for self-appraisals.
Customer service manager job description,Customer service manager goals & objectives,Customer service manager KPIs & KRAs,Customer service manager self appraisal
Over the road truck driver performance appraisalkenyaphatom
This document contains materials for evaluating the performance of an over-the-road truck driver, including:
1) A job performance evaluation form with ratings and criteria for various job duties and skills.
2) Examples of performance review phrases for evaluating different aspects of job performance such as attitude, creativity, decision-making, and more.
3) The evaluation is meant to appraise the driver's performance over a specific period, identify strengths and areas for improvement, and develop a plan of action.
This document contains information about performance evaluation forms and methods for evaluating an accounts payable assistant. It includes a sample performance evaluation form with rating scales for evaluating an employee's performance on factors such as administration, knowledge, communication, and customer service. It also provides examples of phrases to use in evaluations for areas like attitude, problem solving, and teamwork. Finally, it lists and describes the top 12 methods for performance appraisal, including management by objectives, critical incident, behaviorally anchored rating scales, and 360 degree feedback. The document aims to provide HR professionals with resources for comprehensively evaluating the performance of an accounts payable assistant.
Heavy truck driver performance appraisalkenyaphatom
This document contains materials for evaluating the job performance of a heavy truck driver, including:
1) A multi-page performance evaluation form that rates drivers on various criteria like administration, communication, safety, and includes sections for strengths, areas for improvement, and signatures.
2) Examples of performance review phrases for evaluating a driver's attitude, creativity, and decision-making.
3) Links to additional online resources for performance appraisals, including forms, methods, key performance indicators (KPIs), and tips for self-appraisals.
What is a staff accountant job description, What is a staff accountant goals & objectives, What is a staff accountant KPIs & KRAs, What is a staff accountant self appraisal
Creative art director performance appraisalMarkHughes678
This document provides information and resources for evaluating the performance of a creative art director. It includes a job performance evaluation form with sections for planning and reviewing performance, rating performance factors, noting strengths and areas for improvement, and developing a plan of action. The form also includes sections for employee and manager signatures. The document then lists phrases that can be used in a performance review for a creative art director and outlines the top 12 methods for performance appraisal, including management by objectives, critical incident, behaviorally anchored rating scales, and 360 degree feedback.
Web developer designer performance appraisalgarymobile15
This document provides information and resources for evaluating the performance of a web developer designer, including:
1. A sample job performance evaluation form with ratings, factors, and sections for comments.
2. Examples of performance review phrases for evaluating various skills and behaviors.
3. An overview of the top 12 methods for conducting performance appraisals, such as management by objectives, critical incident method, and 360 degree feedback.
This document provides information about key performance indicators (KPIs) for an office receptionist position. It includes examples of KPIs for an office receptionist, steps for creating KPIs, common mistakes to avoid, and types of KPIs. The document recommends visiting kpi123.com for additional KPI materials, samples, and templates for performance reviews, appraisals, and setting KPIs for an office receptionist role.
This document provides information about performance evaluation methods for a receptionist or administrative assistant. It outlines 12 common methods, including management by objectives, critical incident method, behaviorally anchored rating scales, behavioral observation scales, and 360 degree feedback. For each method, it provides a brief definition and discusses advantages and disadvantages. The goal is to help human resources professionals and managers select appropriate performance evaluation approaches for receptionist or administrative assistant roles.
In this file, you can ref useful information about receptionist performance appraisal such as receptionist performance appraisal methods, receptionist performance appraisal tips
Hotel front desk supervisor performance appraisalbellalalle93
Hotel front desk supervisor job description,Hotel front desk supervisor goals & objectives,Hotel front desk supervisor KPIs & KRAs,Hotel front desk supervisor self appraisal
This document discusses key performance indicators (KPIs) for receptionists. It provides information on developing KPIs, including identifying operational objectives, key result areas, tasks, and methods for measuring performance. The document outlines common mistakes to avoid when creating KPIs, such as having too many KPIs or not linking them to strategy. It also describes different types of KPIs, such as process, input, output, leading, lagging, outcome, qualitative and quantitative KPIs. Resources for additional KPI information are provided.
This document provides information and resources for evaluating the performance of a reception manager. It includes a 4-page job performance evaluation form with rating scales for evaluating various performance factors such as administration, communication, teamwork, decision-making, customer service, and dependability. It also gives examples of performance review phrases for evaluating attributes like attitude, creativity, problem-solving skills, and interpersonal skills. Finally, it outlines the top 12 methods that can be used for performance appraisal, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360-degree feedback. The goal is to help managers formally assess and provide feedback on a reception manager's work.
This document discusses key performance indicators (KPIs) for hospital receptionists. It provides steps for creating KPIs, including defining objectives, identifying key result areas and tasks, and determining methods to measure results. The document cautions that KPIs should be clearly linked to strategy and provide answers to important questions. It also lists different types of KPIs such as process, input, output, leading, and lagging KPIs. Resources for additional KPI materials are referenced.
This document provides information and resources for conducting a performance appraisal for a fence installer, including:
1. A sample fence installer performance evaluation form with rating scales and categories to evaluate things like job knowledge, communication, decision making, etc.
2. Examples of positive and negative phrases to use in appraising attitudes, creativity, decision making, interpersonal skills, problem solving, and teamwork.
3. An overview of the top 12 methods for conducting performance appraisals, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback.
Front desk representative performance appraisalruudvations
This document contains materials for evaluating the performance of a front desk representative, including:
1. A multi-page performance evaluation form with ratings scales for evaluating various job duties and an overall performance rating.
2. Links to online resources for performance appraisal phrases, forms, and best practices.
3. Sections for documenting employee strengths, areas for improvement, and development goals.
The evaluation form provides a structured way to assess the front desk representative's skills in areas like administration, communication, customer service, and decision-making. The accompanying resources offer sample language to help evaluate and provide feedback on performance.
This document provides information and resources for evaluating the job performance of a registration clerk, including:
1. Links to free ebooks and forms for performance appraisals on performanceappraisal360.com.
2. A sample job performance evaluation form in 8 pages that outlines the evaluation process and includes rating scales for evaluating various performance factors and skills.
3. Examples of performance review phrases for evaluating attributes like attitude, creativity, decision-making, interpersonal skills, and teamwork.
4. An overview of the top 12 methods for performance appraisal that can be used for a registration clerk, such as management by objectives, critical incident, behaviorally anchored rating scales, and 360 degree feedback.
This document discusses key performance indicators (KPIs) for hotel front desk receptionists. It provides examples of KPIs, performance appraisal methods, and the steps to create a KPI system for this position. Mistakes to avoid when building the KPI system are also outlined, such as creating too many KPIs or ones that do not change to suit goals. The document recommends KPIs be clearly linked to strategy and empower employees. It distinguishes between different types of KPIs and provides a link to access additional KPI materials.
This document provides information and resources for conducting a performance appraisal for an admissions clerk, including:
1. A sample performance appraisal form with sections for reviewing performance factors, strengths/accomplishments, areas for improvement, and signatures.
2. Examples of performance review phrases for an admissions clerk's attitude, creativity, decision-making, interpersonal skills, and problem-solving.
3. An overview of the top 12 methods for admissions clerk performance appraisal, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback.
This document provides information and resources for evaluating the performance of a steward supervisor, including:
1. A sample job performance evaluation form with sections for reviewing performance factors, strengths, areas for improvement, and signatures.
2. Examples of phrases to use in evaluating a steward supervisor's attitude, creativity, decision-making, interpersonal skills, problem-solving, and teamwork.
3. An overview of the top 12 methods for conducting performance appraisals, such as management by objectives, critical incident, behaviorally anchored rating scales, and 360-degree feedback.
This document contains materials for evaluating the performance of an admission advisor, including:
1) A job performance evaluation form with ratings and factors to evaluate things like administration, communication, teamwork, and customer service.
2) Examples of performance review phrases to assess an admission advisor's attitude, creativity, decision-making, and other skills.
3) The evaluation is meant to appraise an admission advisor's work, provide feedback on strengths and areas for improvement, and set goals for the next review period.
This document provides information and resources for evaluating the performance of an assistant foreman, including:
1. Sample performance appraisal forms for rating an assistant foreman's performance, strengths/weaknesses, goals, and self-appraisal.
2. Examples of performance review phrases focused on attitude, creativity, decision-making, interpersonal skills, and problem-solving.
3. An overview of the top 12 methods for performing assistant foreman performance appraisals, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback.
This document provides guidance and materials for conducting a treasury executive's performance appraisal, including:
1. A sample performance evaluation form with sections for reviewing performance factors, strengths/accomplishments, areas for improvement, and signatures.
2. Examples of performance review phrases for evaluating an executive's attitude, creativity, decision-making, interpersonal skills, and problem-solving.
3. An overview of the top 12 methods for conducting performance appraisals, such as management by objectives, critical incident, behaviorally anchored rating scales, and 360 degree feedback.
This document provides information and resources for evaluating the performance of a lean facilitator. It includes:
1. A sample lean facilitator performance appraisal form with sections for reviewing performance factors, strengths/accomplishments, areas for improvement, and signatures.
2. Examples of performance review phrases for evaluating a lean facilitator's attitude, creativity, decision-making, interpersonal skills, and problem-solving abilities.
3. An overview of the top 12 methods for conducting a lean facilitator's performance appraisal, such as management by objectives, critical incident method, behaviorally anchored rating scales, and 360 degree feedback.
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2. Examples of performance review phrases to use in evaluations for things like attitude, creativity, decision making, interpersonal skills, problem solving, and teamwork.
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Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
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(i.e., industry structure in the language of economics).
2. Useful performance appraisal materials for lead receptionist:
• performanceappraisal360.com/free-ebook-2456-phrases-for-performance-
appraisals
• performanceappraisal360.com/free-65-performance-appraisal-forms
• performanceappraisal360.com/free-ebook-top-12-methods-for-performance-
appraisal
• performanceappraisal360.com/free-ebook-top-15-secrets-to-set-up-
performance-management-system
• performanceappraisal360.com/free-ebook-2436-KPI-samples/
• performanceappraisal360.com/free-ebook-top -9-tips-to-writing-a-winning-
self-appraisal
• Lead receptionist job description
• Lead receptionist goals & objectives
• Lead receptionist KPIs & KRAs
• Lead receptionist self appraisal
Job Performance Evaluation Form
Page 2
3. I. Lead receptionist performance form
Name:
Evaluation Period:
Title: Date:
PERFORMANCE PLANNING AND RESULTS
Performance Review
• Use a current job description (job descriptions are available on the HR web page).
• Rate the person's level of performance, using the definitions below.
• Review with employee each performance factor used to evaluate his/her work performance.
• Give an overall rating in the space provided, using the definitions below as a guide.
Performance Rating Definitions
The following ratings must be used to ensure commonality of language and consistency on
overall ratings: (There should be supporting comments to justify ratings of “Outstanding” “Below Expectations,
and “Unsatisfactory”)
Outstanding Performance is consistently superior
Exceeds Expectations Performance is routinely above job requirements
Meets Expectations Performance is regularly competent and dependable
Below Expectations Performance fails to meet job requirements on a frequent basis
Unsatisfactory Performance is consistently unacceptable
A. PERFORMANCE FACTORS (use job description as basis of this evaluation).
Outstanding
Job Performance Evaluation Form
Page 3
4. Administration - Measures effectiveness in planning,
organizing and efficiently handling activities and eliminating
unnecessary activities
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Knowledge of Work - Consider employee's skill level,
knowledge and understanding of all phases of the job and
those requiring improved skills and/or experience.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Communication - Measures effectiveness in listening to
others, expressing ideas, both orally and in writing and
providing relevant and timely information to management,
co-workers, subordinates and customers.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Teamwork - Measures how well this individual gets along
with fellow employees, respects the rights of other
employees and shows a cooperative spirit.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Decision Making/Problem Solving - Measures
effectiveness in understanding problems and making timely,
practical decisions.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Expense Management - Measures effectiveness in
establishing appropriate reporting and control procedures;
operating efficiently at lowest cost; staying within
established budgets.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Human Resource Management - Measures effectiveness in
selecting qualified people; evaluating subordinates'
performance; strengths and development needs; providing
constructive feedback, and taking appropriate and timely
action with marginal or unsatisfactory performers. Also
considers efforts to further the university goal of equal
employment opportunity.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Independent Action - Measures effectiveness in time
management; initiative and independent action within
prescribed limits.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Outstanding
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5. Job Knowledge - Measures effectiveness in keeping
knowledgeable of methods, techniques and skills required
in own job and related functions; remaining current on new
developments affecting SPSU and its work activities.
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Leadership - Measures effectiveness in accomplishing
work assignments through subordinates; establishing
challenging goals; delegating and coordinating effectively;
promoting innovation and team effort.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Managing Change and Improvement - Measures
effectiveness in initiating changes, adapting to necessary
changes from old methods when they are no longer
practical, identifying new methods and generating
improvement in facility's performance.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Customer Responsiveness - Measures responsiveness and
courtesy in dealing with internal staff, external customers
and vendors; employee projects a courteous manner.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Personal Appearance - Measures neatness and personal
hygiene appropriate to position.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Dependability - Measures how well employee complies
with instructions and performs under unusual
circumstances; consider record of attendance and
punctuality.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Safety - Measures individual's work habits and attitudes as
they apply to working safely. Consider their contribution to
accident prevention, safety awareness, ability to care for
SPSU property and keep workspace safe and tidy.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
Employee's Responsiveness - Measures responsiveness in
completing job tasks in a timely manner.
Outstanding
Exceeds Expectations
Meets Expectations
Below Expectations
Unsatisfactory
NA
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6. B. EMPLOYEE STRENGTHS AND ACCOMPLISHMENTS: Include those which are relevant
during this evaluation period. This should be related to performance or behavioral
aspects you appreciated in their performance.
C. PERFORMANCE AREAS WHICH NEED IMPROVEMENT:
D. PLAN OF ACTION TOWARD IMPROVED PERFORMANCE:
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7. E. EMPLOYEE COMMENTS:
F. JOB DESCRIPTION REVIEW SECTION: (Please check the appropriate box.)
Employee job description has been reviewed during this evaluation and no changes
have been made to the job description at this time.
Employee job description has been reviewed during this evaluation and modifications
have been proposed to the job description. The modified job description is attached to
this evaluation.
G. SIGNATURES:
Employee Date
(Signature does not necessarily denote agreement with official review and means only that the employee was
given the opportunity to discuss the official review with the supervisor.)
Evaluated by Date
Reviewed by Date
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8. II. Lead receptionist performance phrases
1.Attitude Performance Review Examples – lead receptionist
Positive review
• Holly has one of those attitudes that is always positive. She frequently has a smile on her
face and you can tell she enjoys her job.
• Greg is a cheerful guy who always makes you feel delighted when you’re around him.
We are fortunate to have Greg on our team.
• Thom has an even demeanor through good times and bad. His constant cheer helps others
keep their “enthusiasm” – both positive and negative – in check.
Negative review
• Jim frequently gives off “an air” of superiority to his coworkers. He is not approachable
and is rough to work with.
• Bill has a dreadful outlook at times which has a tendency to bring down the entire team.
• For the most part, Lenny is a personable guy, but when he gets upset, his attitude turns
shocking. Lenny needs to balance his personality out and not react so much to negative
events.
2.Creativity and Innovation Performance Review Phrases for lead receptionist
Positive review
• Sally has a creative touch in a sometimes monotonous role within our team – the way she
adds inspiration to the day to day tasks she performs is admirable.
• When a major problem arises, we frequently turn to Jon for his creativity in solving
problems. The way he can look at an issue from different sides is a great resource to our
team.
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9. • Whenever we need a fresh look at a problem, we know we can turn to Julia for a novel
perspective.
Negative review
• Paul’s team feels discouraged as he often “shoots down” creative ideas without any
explanation. Paul should be more willing to listen to ideas before he rejects them outright.
• Jean does not tap into the creative side of her team and consistently overlooks the
innovate employees reporting to her.
• Kevin has a difficult time thinking “outside of the box” and creating new and untested
solutions.
3.Performance review phrases for decision making – lead receptionist
Positive performance review phrases for decision making
A person with good decision-making skills should be a person:
• Be able to make sound fact-based judgments;
• Be able to work out multiple alternative solutions and determined the most suitable one;
• Be objective in considering a fact or situation;
• Be firm to not let the individual emotion and feeling affect on the made decision;
Negative performance review phrases for decision making
• Be hesitant in making decision and too much cautious in making the final decision which often
results in wrong decision;
• Apply complex and impractical approaches in solving problems;
• Fail to make a short-list of solutions recommended by direct units;
• Be paralyzed and confused when facing tight deadlines to make decisions;
4.Interpersonal Skills Performance Review Phrases – lead receptionist
Positive review
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10. • Ben has a natural rapport with people and does very well at communicating with others.
• Sally has a knack for making people feel important when she speaks with them. This
translates into great opportunities for teamwork and connections to form.
• Jack makes people feel at home with him. His natural ability to work with people is a
great asset to our team.
Negative review
• Tim does not understand how crucial good working relationships with fellow team
members are.
• John has an excellent impression among the management team, yet his fellow team
members cannot stand working with him.
• Paula seems to shrink when she’s around others and does not cultivate good relations
with her co-workers.
5.Problem Solving Skills Employee Evaluation Examples – lead receptionist
Positive review
• Greg’s investigative skills has provided a key resource for a team focused on solving
glitches. His ability to quickly assess a problem and identify potential solutions is key to
his excellent performance.
• Frank examines a problem and quickly identifies potential solutions – and then makes a
recommendation as to what solution to pursue.
• Rachel understands the testing process and how to discover a solution to a particular
problem.
Negative review
• Joan is poor at communicating problem status before it becomes a crisis.
• Bill can offer up potential solutions to a problem, but struggles to identify the best
solution.
• Unraveling a problem to discuss the core issues is a skill Janet lacks.
• Peter resists further training in problem solving, believing he is proficient, yet lacking in
many areas.
• In his technical role, we turn to James often to solve problems. He seems slow and
indecisive when presented with a major issue.
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11. 6.Teamwork Skills Performance Appraisal Phrases – lead receptionist
Positive review
• Harry manages his relationships with his coworkers, managers, and employees in a
professional manner.
• Tom contributes to the success of the team on a regular basis.
• Ben isn’t concerned about who gets the credit, just that the task gets accomplished.
• Mary is a team player and understands how to help others in times of need.
• Peter is the consummate team player.
Negative review
• Bill does not assist his teammates as required.
• Ryan holds on to too much and does not delegate to his team effectively.
• Bryan focuses on getting his own work accomplished, but does not take the time to help
those members of his team who are struggling to keep up.
• Peter was very good at teamwork when he was just a member of the team, now that he is
in a supervisory role, Peter has lost much of those teamwork skills.
• Lyle works with the team well when his own projects are coming due and he needs help,
but once those are accomplished, he does not frequently help others on their projects.
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12. III.Top 12 methods for lead receptionist performance appraisal:
1.Management by Objectives (MBO) Method
This is one of the best methods for the judgment of an employee's performance, where the
managers and employees set a particular objective for employees and evaluate their performance
periodically. After the goal is achieved, the employees are also rewarded according to the results.
This performance appraisal method of management by objectives depends on accomplishing the
goal rather than how it is accomplished.
-----------------------------
MBO Features
MBO emphasizes participatively set goals that are tangible, verifiable and measurable.
MBO focuses attention on what must be accomplished (goals) rather than how it is to be
accomplished (methods).
MBO, by concentrating on key result areas translates the abstract philosophy of
management into concrete phraseology. The technique can be put to general use (non-
specialist technique). Further it is “a dynamic system which seeks to integrate the company's
need to clarify and achieve its profit and growth targets with the manager's need to contribute
and develop himself”.
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13. MBO is a systematic and rational technique that allows management to attain maximum
results from available resources by focusing on achievable goals. It allows the subordinate
plenty of room to make creative decisions on his own.
-----------------------------
2.Critical Incident Method
In this method, the manager writes down the positive and negative behavioral performance of the
employees. This is done throughout the performance period and the final report is submitted as
the assessment of the employees. This method helps employees in managing their performance
and improves the quality of their work.
-----------------------------
Disadvantages of critical Incident
This method suffers however from the following limitations:
• Critical incidents technique of evaluation is applied to evaluate the performance of superiors
rather than of peers of subordinates.
• Negative incidents may be more noticeable than positive incidents.
• It results in very close supervision which may not be liked by the employee.
• The recording of incidents may be a chore for the manager concerned, who may be too busy or
forget to do it.
• The supervisors have a tendency to unload a series of complaints about incidents during an
annual performance review session.
-----------------------------
3.Behaviorally Anchored Rating Scales (BARS)
The BARS method is used to describe a rating of the employee's performance which focuses on
the specific behavior as indicators of effective and ineffective performance. This method is
usually a combination of two other methods namely, the rating scale and critical incident
technique of employee evaluation.
-----------------------------
Rating scales for BARs
Each behavior can rate at one of 7 scales as follows (you can set scales depend on your
requirements)
• Extremely poor (1 points)
• Poor (2 points)
• Below average (3 points)
• Average (4 points)
• Above average (5 points)
• Good (6 points)
• Extremely good (7 points)
-----------------------------
4.Behavioral Observation Scales (BOS)
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14. It is defined as the frequency rating of critical incidents which the employee has performed over
a specific duration in the organization. It was developed because methods like graphic rating
scales and behaviorally anchored rating scales (BARS) depend on vague judgments made by the
supervisors about employees.
-----------------------------
5.360 Degree Performance Appraisal Method
The definition of this performance evaluation method is that, it is a system or process wherein
the employees receive some performance feedback examples, which are anonymous and
confidential from co-workers. This process is conducted by managers and subordinates who,
through 360 degrees, measure certain factors about the employees. These are behavior and
competence, skills such as listening, planning and goal-setting, teamwork, character, and
leadership effectiveness.
-----------------------------
Advantages of 360 degree appraisal
• Offer a more comprehensive view towards the performance of employees.
• Improve credibility of performance appraisal.
• Such colleague’s feedback will help strengthen self-development.
• Increases responsibilities of employees to their customers.
• The mix of ideas can give a more accurate assessment.
• Opinions gathered from lots of staff are sure to be more persuasive.
• Not only manager should make assessments on its staff performance but other colleagues
should do, too.
• People who undervalue themselves are often motivated by feedback from others.
• If more staff takes part in the process of performance appraisal, the organizational culture of the
company will become more honest.
-----------------------------
6.Checklist and Weighted Checklist Method
The checklist method comprises a list of set objectives and statements about the employee's
behavior. For example, leadership skills, on-time delivery, innovation, etc. If the appraiser
believes that the employee possesses the trait mentioned in the checklist, he puts a tick in front of
it. If he thinks the employee doesn't have a particular trait he will leave it blank and mentions
about it in the improvement column. Weighted checklist is a variation of the checklist method
where a value is allotted to each question. The value of each question can differ based on its
importance. The total score from the checklist is taken into consideration for evaluating the
employee's performance. It poses a strong threat of bias on the appraiser's end. Though this
method is highly time-consuming and complex, it is widely used for performance evaluation.
-----------------------------
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15. Advantages and disadvantages of weighted checklist
• This method help the manager in evaluation of the performance of the employee.
• The rater may be biased in distinguishing the positive and negative questions. He may assign
biased weights to the questions.
• This method also is expensive and time consuming.
• It becomes difficult for the manager to assemble, analyze and weigh a number of statements
about the employee’s characteristics, contributions and behaviors.
-----------------------------
7.Graphic Rating Scale Method
Graphic rating scale is one of the most frequently used performance evaluation methods. A
simple printed form enlists the traits of the employees required for completing the task
efficiently. They are then rated based on the degree to which an employee represents a particular
trait that affects the quantity and quality of work. A rating scale is adopted and implemented for
judging each trait of the employee. The merit of using this method is that it is easy to calculate
the rating. However, a major drawback of this method is that each characteristic is given equal
weight and the evaluation may be subjective.
-----------------------------
Advantages and Disadvantage of the rating scales
Advantages of the rating scales
• Graphic rating scales are less time consuming to develop.
• They also allow for quantitative comparison.
Disadvantages of the rating scales
• Different supervisors will use the same graphic scales in slightly different ways.
• One way to get around the ambiguity inherent in graphic rating scales is to use behavior based
scales, in which specific work related behaviors are assessed.
• More validity comparing workers ratings from a single supervisor than comparing two workers
who were rated by different supervisors.
-----------------------------
8.Comparative Evaluation Method
Two ways are used to make a comparative evaluation, namely, the simple ranking method and
the paired comparison method. In the simple or straight ranking method the employee is rated by
the evaluator on a scale of best to worst. However, the evaluator may be biased and may not
judge the overall performance effectively in the absence of fixed criteria. This kind of evaluation
may be more opinion-based than fact-based.
Under the paired comparison method, the overall performance of one individual is directly
compared with that of the other on the basis of a common criterion. This comparison is all
evasive and not job-specific. While some employees emerge as clear front runners, there are
others who seem to be lagging behind. This is not a popular evaluation system as employers do
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16. not want to encourage discrimination. This is useful in companies which have a limited number
of promotions or funds.
-----------------------------
Steps to conduct paired comparison analysis
• List the options you will compare (elements as A, B, C, D, E for example).
• Create a table 6 rows and 7 column.
• Write down option to column and row; A to row second, cell first from left and A to row first,
cell second from left; B to row third, cell first from left and B to row first, cell third from left etc;
column seventh is total point.
• Identify importance from 0 (no difference) to 3 (major difference).
• Compare element “A” to B, C, D, E and place “point” at each cell.
• Finally, consolidate the results by adding up the total of all the values for each of the options.
You may want to convert these values into a percentage of the total score.
-----------------------------
9.Forced Choice Method
In this method, the appraiser is asked to choose from two pairing statements which may appear
equally positive and negative. However, the statements dictate the performance of the employee.
An excellent example of this can be "works harder" and "works smarter". The appraiser selects a
statement without having knowledge of the favorable or the unfavorable one. This method works
in companies where the appraiser shows a tendency to under-evaluate or over-evaluate the
employees. Also, it is very costly to implement and does not serve the purpose of developing the
employees. It can also frustrate the appraiser as he does not know which is the right option.
-----------------------------
10.Forced Distribution Method
In this method, the appraiser rates employees according to a specific distribution. For example,
out of a set of 5 employees, 2 will get evaluated as high, 2 will get evaluated as average while 1
will be in the low category. This method has several benefits as it tries to eliminate the leniency
and central tendency of the appraiser. However, its biggest drawback is the fact that it
encourages discrimination among the employees. Another major problem with this method is
that it dictates that there will be forced distribution of grades even when all the employees are
doing a good job.
-----------------------------
Advantages and disadvantages of forced Ranking
Advantages:
• They force reluctant managers to make difficult decisions and identify the most and least
talented members of the work group.
• They create and sustain a high performance culture in which the workforce continuously
improves.
Disadvantages
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17. • They increase unhealthy cut-throat competitiveness;
• They discourage collaboration and teamwork;
• They harm morale;
• They are legally suspect giving rise to age discrimination cases.
-----------------------------
11.Essay Evaluation Method
In the essay method of evaluation the appraiser writes an elaborate statement about the employee
who is being evaluated. He mentions the employee's strengths and weaknesses. He also suggests
ways to improve his performance and appreciates the good qualities. This essay can be prepared
by the appraiser alone or together with the employee. As the criteria for evaluation is not defined,
it helps the appraiser to focus on the areas that actually need improvement. This open-ended
method accords flexibility and eliminates rigidity which is observed in criteria-driven
evaluations. However, it is a highly time-consuming and subjective method, and may not
necessarily work for the benefit of the organization.
-----------------------------
Essay evaluation is a non-quantitative technique
This method is advantageous in at least one sense, i.e., the essay provides a good deal of
information about the employee and also reveals more about the evaluator. The essay evaluation
method however, suffers from the following limitations:
It is highly subjective; the supervisor may write a biased essay. The employees who are
sycophants will be evaluated more favorably then other employees.
Some evaluators may be poor in writing essays on employee performance. Others may be
superficial in explanation and use flowery language which may not reflect the actual
performance of the employee. It is very difficult to find effective writers nowadays.
The appraiser is required to find time to prepare the essay. A busy appraiser may write
the essay hurriedly without properly assessing the actual performance of the worker. On the
other hand, appraiser takes a long time, this becomes uneconomical from the view point of the
firm, because the time of the evaluator (supervisor) is costly.
12.Performance Test and Observation Method
This method deals with testing the knowledge or skills of the employees. It can be implemented
in the form of a written test or can be based on the actual presentation of skills. The test must be
conceived by the human resources department and conducted by a reliable evaluator who has in-
depth knowledge about the field of the test. There can be bias if the performance is evaluated on
the presentation of skills. However, a written test can be a reliable yardstick to measure the
knowledge. Tests will also enable the management to check the potential of employees.
However, if the human resources department decides to outsource the compilation of the test, it
may incur additional cost for the organization.
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18. Fields/positions related to performance appraisal:
The above performance appraisal can be used for fields as:
construction, manufacturing, healthcare, non profit, advertising, agile, architecture, automotive,
agency, budget, building, business development, consulting, communication, clinical research,
design, software development, product development, interior design, web development,
engineering, education, events, electrical, exhibition, energy, ngo, finance, fashion, green card,
oil gas, hospital, it, marketing, media, mining, nhs, non technical, oil and gas, offshore,
pharmaceutical, real estate, retail, research, human resources, telecommunications, technology,
technical, senior, digital, software, web, clinical, hr, infrastructure, business, erp, creative, ict,
hvac, sales, quality management, uk, implementation, network, operations, architectural,
environmental, crm, website, interactive, security, supply chain, logistics, training, project
management, administrative management…
The above performance appraisal also can be used for job title levels:
entry level, junior, senior, assistant, associate, administrator, clerk, coordinator, consultant,
controller, director, engineer, executive, leader, manager, officer, specialist, supervisor, VP…
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