3. Program Outline
Part One – The Basics of
Internet Marketing
Part Two– Getting Meaningful
Reports & ROI
Part Three – Understanding
Your Contracts #SuccessTrackESQ
4. Handouts and Goal
• Rip-Off Prevention Guide
• Local SEO Guide
• Social Media Guide
Goal: to understand enough to
invest $ and time wisely
#SuccessTrackESQ
10. ROI: Return on Investment
Value Received for $ Spent
• Increased inquiries and matters
• Case/matter $ value
• Reputational/Brand/Referral value
• Takes work to track and analyze
Would you spend $15K to bring in
$50K?
#SuccessTrackESQ
11. Ethics
• Solicitation, endorsements,
disclaimers, contact forms,
mandatory reporting
• Truthfulness and Disclaimers
• Rules & Comments
• ALI-CLE course TSXJ01 Legal Ethics
and Social Media: Advertising,
Communications, and Other Traps #SuccessTrackESQ
14. Four Top-Level Terms
1. SEO: Search Engine
Optimization:
Techniques that create
“organic” visibility for your
website
#SuccessTrackESQ
15. Four Top-Level Terms
2. SEM: Search Engine Marketing:
Paid advertising (e.g., pay-per-
click, banner/context ads) to
appear in search results or on
targeted websites and social
media sites
#SuccessTrackESQ
16.
17. Four Top-Level Terms
3. Social Media
Web-based platforms
that allow the sharing
(and forwarding)
of user-generated
content YouTube
#SuccessTrackESQ
18. Four Top-Level Terms
4. SMM: Social Media Marketing:
Organic activities that increase
your social media visibility
Paid activities that get you in
front of specific audiences
(ads or promoted/boosted posts)
#SuccessTrackESQ
21. Local SEO
Paid Ads
Email Marketing & List Development
BacklinksDirectories
• New Added Regularly
• Relevant Information
• Engaging Voice
• Keyword Targeted
Content
#SuccessTrackESQ
22. Local SEO
Paid Ads
Email Marketing & List Development
BacklinksDirectories
• User Experience
• Persuasive Path
• Calls to Action
• Conversion
Website
#SuccessTrackESQ
23. Local SEO
Paid Ads
Email Marketing & List Development
BacklinksDirectories
• List Building / TOMA
• Quality Content
• Open & Click Rates
Email List
#SuccessTrackESQ
24. Local SEO
Paid Ads
Email Marketing & List Development
BacklinksDirectories
• List Building
• Quality Content
• Open & Click Rates
• Build Visibility
• Quality Content
• Build Connections
• Track
Social Media
#SuccessTrackESQ
25. Local SEO
Paid Ads
Email Marketing & List Development
BacklinksDirectories
• Channels
• Content
• Management
• Budget
Paid Ads
#SuccessTrackESQ
26. Local SEO
Paid Ads
Email Marketing & List Development
BacklinksDirectories
• Custom Reports
• Objective-Driven
• Comparative Data
• Rip-Off Guide
Analytics
#SuccessTrackESQ
27. Local SEO
Paid Ads
Email Marketing & List Development
BacklinksDirectories
• Increasingly Critical
• Responsive Site Design
• Click to Call
• Google+
Mobile
#SuccessTrackESQ
28. Local SEO
Paid Ads
Email Marketing & List Development
BacklinksDirectories
• Google Local/Maps
• Citations
• NAP Consistency
• Reviews
Local SEO
#SuccessTrackESQ
29. Local SEO
Paid Ads
Email Marketing & List Development
BacklinksDirectories
• Quality
• High Link Authority
• Incremental growth
Backlinks
#SuccessTrackESQ
30. Local SEO
Paid Ads
Email Marketing & List Development
BacklinksDirectories
• Free
• Paid
• (Avvo, Lawyers.com
• YP, FindLaw)
Directory Listings
#SuccessTrackESQ
31. Local SEO
Paid Ads
Email Marketing & List Development
BacklinksDirectories
Track Key Elements
ALL of these
are trackable
and reportable!
#SuccessTrackESQ
34. How To Get Meaningful
Reports
1. Specific Biz Goals
2. Baseline data
3. Actions (# of items such
as links, posts, citations, tweets)
#SuccessTrackESQ
35. How To Get Meaningful
Reports
4. Period-to-period data
5. Explanation
6. Recommendations
7. Repeat 2-6 (include #1 2-3x/yr)
#SuccessTrackESQ
36. Essential Metrics for Each
Reporting Period
1. SERP rankings (search engine results page)
2. Granular traffic and sources
3. Log of actions taken
4. New backlinks & keyword data
5. Contact data (forms, phone, newsL)
6. Conversion data
#SuccessTrackESQ
37. Measuring ROI
Customized Google Analytics
1. Traffic data (organic
and paid)
2. Contacts made
3. Conversions
4. See Lawyer’s Guide
article
#SuccessTrackESQ
39. Understand Your Contract
Ownership/Control
• Domain name
• Hosting / SM accounts
• Site code / Analytics
• Text and Images (e.g., West, User, Custom)
• Third-party apps / tools
#SuccessTrackESQ
40. Understand Your Contract
What are you paying for?
• Hosting
• One-time design/build
• Updates
• Ongoing SEO / Social Media
#SuccessTrackESQ
41. Understand Your Contract
Clarify Vague Language &
Get Numbers
• “Ongoing” SEO updates “as
needed” (“Frontloading” myth)
• How many of each activity
described
#SuccessTrackESQ
42. Buyer Beware
• Directories & Lead Generation
• SEO Promises
• Speak with firms like
yours for references
• Track results independently
via Google Analytics
#SuccessTrackESQ
43. Typical IM Budgets
• All marketing: 3-5% of gross revenue
• $5-80K for site/social media startup
• $1-10K/mo support/reporting
• Paid search:
• Ad spend $50 to 10K+/mo
• Campaign management $400 – 4K
#SuccessTrackESQ
44. Who Should Do / Manage
the Work?
• Strategy and
set-up by experts
• VA’s and
marketing agency
• In-house staff
#SuccessTrackESQ