Knowledge management faces barriers in law firms due to a focus on billable hours and the view that knowledge management is an IT issue. However, implementing knowledge management strategies such as changing how clients are charged, increasing efficiency of non-billable tasks, and having partners champion projects while involving lawyers can help overcome cultural resistance and position law firms for the future.

1. Knowledge Management in Law Firms Barriers and Strategies

2. Law Firms

3. Law Firms

4. Barriers at the Firm Don’t fix if it ain’t broke Billable hours KM = IT Law firm Culture How would KM add value to the firm?

5. Law Firm Economics

6. Law Firm Culture

7. Strategies for Success Change the basis of charging clients Increase hourly rate Fixed price Increase efficiency of non-billable tasks Reduce need for support services

8. Strategies for Success To change the culture…. Understand the power of language Base your case on authorities Be open to criticisms Partners must champion the project Involve lawyers in decision making

9. The New Law Firm