Kuldeep Singh ppt SM.pptxuibhibhhkuhukhuuk
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This document is a presentation submitted by Kuldeep Kr Singh to Professor Pratiksha on the role of customers and employees in service delivery. It discusses that effective service delivery is key to customer satisfaction and business success. It provides definitions of service delivery as a process-oriented and customer-centric approach involving all aspects of the customer journey. It outlines the importance of training, empowerment, and communication for employees to deliver high-quality service, and the vital role of customers in expressing needs, providing feedback, and co-creating value through participation in the service process. The conclusion is that successful service delivery relies on collaboration between customers and employees.
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Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
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Organizational Change Leadership Agile Tour Geneve 2024
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Easily Verify Compliance and Security with Binance KYC
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Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Kuldeep Singh ppt SM.pptxuibhibhhkuhukhuuk
- 1. SUBMITTED BY: Name: Kuldeep Kr Singh Roll No: 226236 Course: MBA(MM) SUBMITTED TO: Prof. Dr Pratiksha ma’am Department: DMS BABSAHEB BHIMRAO AMBEDKAR UNIVERSITY Department of Management Studies Presentation Of Service Management
- 3. Importance of Service Delivery Customer Satisfaction Effective service delivery is key to ensuring customer satisfaction and loyalty. Business Success Well-executed service delivery leads to increased profitability and growth. Competitive Advantage A superior service delivery experience sets a company apart from its competitors.
- 4. Definition of Service Delivery 1 Process-Oriented Service delivery refers to the process of providing value to customers through the execution of service activities. 2 Customer-Centric It involves understanding and meeting the needs and expectations of customers. 3 Holistic Approach Service delivery encompasses all aspects of the customer journey, from initial contact to post-service support.
- 5. Role of Employees in Service Delivery 1 Training & Skills Development Employees need relevant training and continuous skill development to deliver high-quality service. 2 Empowerment & Motivation Empowered and motivated employees are more likely to provide exceptional service and exceed customer expectations. 3 Communication & Customer Interaction Effective communication and positive customer interactions are crucial for successful service delivery.
- 6. Role of Customers in Service Delivery 1 Expectations & Needs Customers play a vital role in service delivery by expressing their needs and setting expectations for service providers. 2 Feedback & Suggestions Through feedback and suggestions, customers help service providers improve their offerings and address any shortcomings. 3 Co-creation of Value Customers collaborate with service providers to co-create value by actively participating in the service delivery process.
- 7. Conclusion The successful delivery of service hinges upon the collaborative efforts of both customers and employees. By working together, they can create memorable experiences and build lasting relationships.
- 8. Thank You