1. Kirsty – Compliments
“I wantto share withyou my experience today withKirsty. I have recently transferredmy rego
movingfromNSW andgot a notice fromM7 for a toll that did not work on my RoamExpress tag
for obviousreasons.I forgotto transfermy Rego to the new rego…humanerror. Totally my fault!
Instead ofKirsty punishingmefor my forgetfulness,Ifelt Kirsty really wanted to provideme with
the right solutionbasedon my circumstanceand that isexactly what she did.
The wayKirsty handledmy enquiry wasimpressiveand she genuinelytook the time to help me. I
work in a customer facingindustryandI foundher positivecan doattitude is what madethe
difference.“
“I have hadsuch great customer service. I have never spoken to anyonewho was so honestas
Kirsty. She explainedeverythingso well.”
I am just writingto let you know ofthe exceptional service I received from one of your staff
members Kirsty lastThursday. We received an overdue demandnotice whichI thoughtwas for
this year whichI thought we had paid. Kirsty explainedwhathad happenedand what all the fees
were for. I had mentionedhow inconvenientitwas to pay any tollswithGo Viaand the Brisbane
City Council andshewas able to signme upwith Brisconnectionimmediately. Wehave since
received our new tagsand are lookingforwardto the ease of beingable to paytolls withour tag
that works and navigatea website the is sosimpleto use.
Her service was exceptional as mentionedbefore andshe so was polite.professional andsowilling
to help andfor this she shouldbe commended.Please passon my thanksto her andit is wonderful
to receive suchfantasticservice.