Dallas Prevost received multiple customer compliments for providing remarkable customer service at her job as an insurance representative. Customers praised her for taking the time to clearly explain coverages, being pleasant and patient, and ensuring their needs were met. One customer said Dallas would make them a customer for life due to her excellent service.

1. From: Sarah McDonough
Sent: Saturday, September 20, 2014 6:24 PM
To: CCCSales-DAL-Representatives
Cc: CCCSales-DAL-AllLeadership
Subject: Look who's being Remarkable!
Congratulations to Dallas Prevost
for providing Re3
markable™
customer service and receiving a customer
compliment!!!
State Farm customer, Bronson H., wanted us to know how incredible his experience was tonight with
representative Dallas Prevost. He said that she was wonderful to interact with, and she helped him
through everything and it was great to work with her.
He explained that her clear explanations, and nice personality will make him a State
Farm customer for life!
Thank you, for being Remarkable Dallas!
From: Caleb Dirks
Sent: Saturday, November 01, 2014 11:17 AM US Mountain Standard Time
To: Dallas Prevost
Cc: CCCSales-DAL-Supervisors; CCCSales-DAL-Representatives
Subject: Look Who's Being Remarkable...
Dallas Prevost - Congratulations on the following Remarkable Remarks:
New customer, Tina, called to discuss auto and renter’s policies with Dallas. Tina wanted to take a
moment, after coverages were bound for both policies, to discuss how great of a job that Dallas did
today. Tina stated that Dallas was very impressive, took the time to discuss the coverages in detail,
explained everything and is fantastic at her job. Way to go, Dallas. Thank you.

2. From: Stuart Lancaster
Sent: Monday, January 05, 2015 11:35 AM
To: CCCSales-DAL-Representatives
Cc: CCCSales-DAL-AllLeadership
Subject: Look Who's Being Remarkable!
Congratulations to Dallas Prevost
for providing Re3
markable™
customer service and receiving a customer
compliment!!!
Ms. Allen said that Dallas did an excellent job with helping her get her vehicle added to her policy
today. She said that Dallas explained the coverage and had a needs based conversation as to what
Ms. Allen should and shouldn't carry on her policy.
Thank you for being Remarkable Dallas!

3. -----Original Message-----
From: Roseanne [mailto:xxxxxx@aol.com]
Sent: Saturday, January 18, 2014 7:01 AM
To: sairwaa.prevost@xxxxxfloridablue.com
Subject: My new plan 1477B
To Whom It May Concern:
I would like to take this opportunity to tell you about a very special person employed by
Florida Blue. Her name is Sairwaa Prevost, and I am so grateful that she was on the
other end of the telephone the day I called Florida Blue for help to get a new insurance
plan through the Marketplace.
I have been insured with Florida Blue for 22 years and I was insured with BCBS of NJ
for 8 years. Ms. Prevost was amazing. She was very familiar with various plans and
worked with me for some time to get me into a plan that fit our needs before the
deadline on 12/24/13. She was so very patient and pleasant and worked with me even
though her office was closing and it was getting very late. She was determined to make
sure I got insurance before she left for her two day holiday which is something I don't
think everyone would be willing to do. She never tried to get me off the phone so she
could leave.
I think Ms. Prevost went above and beyond her duties that night. I was so frustrated
and confused that night after being on the Marketplace website and being on hold for
hours, and she basically came to my rescue. She assured me she would get the matter
cleared up before the deadline and she did! She instructed me step by step what to do
in the next few days to cancel my present policy and how to pay for the new one. She
gave me the correct phone numbers I needed to have and e-mailed me information I
needed.
I was so relieved to have finally gotten this matter straightened out thanks to her. She is
an awesome person, and i think Florida Blue is very lucky to have her as an employee.
Thank you.
Roseanne Stxxx
Florida Blue Member