North Highland has broad capabilities spanning strategy development, operations management, process improvement, people and change management, and technology advisory. An analyst firm review finds that North Highland excels at organizational operations due to its experienced consulting model. It also has strong customer interaction management capabilities and expertise in enterprise performance management and organizational change. A case study highlights how North Highland helped the American Red Cross improve its donor experience and regain lost market share through developing a customer-focused vision and roadmap of initiatives.
Digital technology & social media upskilling for entrepreneurs – day 3Martijn van Luijn
This document provides an agenda and summaries for a workshop on effective use of online tools to secure customer sales. The agenda includes topics like online shopping, using social media fans, and reacting to negative comments. A summary explains that online retail sales are growing and many consumers research purchases online or through mobile devices. The document then gives tips for building an online store and dealing with negative comments respectfully. Attendees are instructed to develop a strategy to engage fans through an exclusive social media initiative that allows feedback.
This study analyzed investment decisions by institutional investors using a dataset of 80,000 yearly observations from 1984-2007. The results show that investment products that received contributions subsequently underperformed products that experienced withdrawals over 1, 3, and 5 years. When decomposing performance between asset allocation and product selection, most of the underperformance was attributed to product selection decisions. Tests suggest the results were not due to biases. The findings indicate institutional investors do not appear to create value from their investment decisions, similarly to individual investors who switch funds at inopportune times.
An Authority Degree-based Evaluation Strategy for Abstract Argumentation Fram...Andrea Pazienza
An Authority Degree-based Evaluation Strategy for Abstract Argumentation Frameworks - Andrea Pazienza, Stefano Ferilli and Floriana Esposito -
CILC 2015: 30th Convegno Italiano di Logica Computazionale, Genova, Italy, 1-3 July 2015
This paper examines the relationship between mutual fund manager ownership stakes in the funds they manage and the performance of those funds. The author hypothesizes that greater manager ownership will be positively associated with fund returns and negatively associated with fund turnover, as higher ownership would better align manager and shareholder interests by reducing agency costs. Using a dataset of manager ownership disclosures from 2004-2005, the author finds that funds with higher manager ownership had higher returns and lower turnover, supporting the hypotheses. However, manager ownership was not related to a fund's tax burden.
Active managementmostlyefficientmarkets fajbfmresearch
This survey of literature on active vs passive management shows:
1) On average, actively managed funds do not outperform the market after accounting for fees and expenses, though a minority do add value.
2) Studies suggest some investors may be able to identify superior active managers in advance using public information.
3) Investors who identify superior active managers could improve their risk-adjusted returns by including some exposure to active strategies.
Alberi, Natura ricorsiva degli alberi, Proprietà degli alberi, Alberi Binari, Alberi n-ari, Equivalenza alberi n-ari e binari, Rappresentazioni, Union-Find, MFSet, Rappresentazione DOM, Algoritmi MST: definizioni e approcci, Algoritmo di Kruskal, Algoritmo di Prim, Alberi Binari di ricerca, Alberi Rosso-Neri
Empowered Negative Specialization in Inductive Logic ProgrammingAndrea Pazienza
This document summarizes a technique for inductive logic programming called empowered negative specialization. It uses two refinement operators: generalization to handle positive examples and specialization to handle negative examples. The specialization operator adds literals to clauses that incorrectly cover negative examples. It determines a minimal subset of literals from the negative example's residual to use for specialization, exploring a search tree where each level reduces the number of literals. This approach allows learning from both positive and negative examples.
Digital technology & social media upskilling for entrepreneurs – day 3Martijn van Luijn
This document provides an agenda and summaries for a workshop on effective use of online tools to secure customer sales. The agenda includes topics like online shopping, using social media fans, and reacting to negative comments. A summary explains that online retail sales are growing and many consumers research purchases online or through mobile devices. The document then gives tips for building an online store and dealing with negative comments respectfully. Attendees are instructed to develop a strategy to engage fans through an exclusive social media initiative that allows feedback.
This study analyzed investment decisions by institutional investors using a dataset of 80,000 yearly observations from 1984-2007. The results show that investment products that received contributions subsequently underperformed products that experienced withdrawals over 1, 3, and 5 years. When decomposing performance between asset allocation and product selection, most of the underperformance was attributed to product selection decisions. Tests suggest the results were not due to biases. The findings indicate institutional investors do not appear to create value from their investment decisions, similarly to individual investors who switch funds at inopportune times.
An Authority Degree-based Evaluation Strategy for Abstract Argumentation Fram...Andrea Pazienza
An Authority Degree-based Evaluation Strategy for Abstract Argumentation Frameworks - Andrea Pazienza, Stefano Ferilli and Floriana Esposito -
CILC 2015: 30th Convegno Italiano di Logica Computazionale, Genova, Italy, 1-3 July 2015
This paper examines the relationship between mutual fund manager ownership stakes in the funds they manage and the performance of those funds. The author hypothesizes that greater manager ownership will be positively associated with fund returns and negatively associated with fund turnover, as higher ownership would better align manager and shareholder interests by reducing agency costs. Using a dataset of manager ownership disclosures from 2004-2005, the author finds that funds with higher manager ownership had higher returns and lower turnover, supporting the hypotheses. However, manager ownership was not related to a fund's tax burden.
Active managementmostlyefficientmarkets fajbfmresearch
This survey of literature on active vs passive management shows:
1) On average, actively managed funds do not outperform the market after accounting for fees and expenses, though a minority do add value.
2) Studies suggest some investors may be able to identify superior active managers in advance using public information.
3) Investors who identify superior active managers could improve their risk-adjusted returns by including some exposure to active strategies.
Alberi, Natura ricorsiva degli alberi, Proprietà degli alberi, Alberi Binari, Alberi n-ari, Equivalenza alberi n-ari e binari, Rappresentazioni, Union-Find, MFSet, Rappresentazione DOM, Algoritmi MST: definizioni e approcci, Algoritmo di Kruskal, Algoritmo di Prim, Alberi Binari di ricerca, Alberi Rosso-Neri
Empowered Negative Specialization in Inductive Logic ProgrammingAndrea Pazienza
This document summarizes a technique for inductive logic programming called empowered negative specialization. It uses two refinement operators: generalization to handle positive examples and specialization to handle negative examples. The specialization operator adds literals to clauses that incorrectly cover negative examples. It determines a minimal subset of literals from the negative example's residual to use for specialization, exploring a search tree where each level reduces the number of literals. This approach allows learning from both positive and negative examples.
We propose a strategy for the problem of Portfolio Diversification in Financial Economics. This task can be seen as a clustering process performed with the exploitation of Non-Negative Matrix Factorization techniques.
Data returnsselectionoffunds elton_gruberbfmresearch
1) Using holdings data and security betas to estimate mutual fund alphas and betas leads to better selection of funds than estimating from fund returns alone. The funds selected using the holdings data approach have significantly higher future alphas.
2) Estimating alphas and betas more frequently, such as with monthly holdings data rather than quarterly, further improves selection. However, quarterly data captures most of the benefits and allows analysis of a much larger sample.
3) Neither conditional betas nor an alternative approach using holdings proposed by Grinblatt and Titman provided better rankings than the primary approach using holdings to estimate alphas and betas.
An Abstract Argumentation-based Strategy for Reading Order DetectionAndrea Pazienza
An Abstract Argumentation-based Strategy for Reading Order Detection - Andrea Pazienza and Stefano Ferilli -
1st Workshop on Intelligent Techniques at LIbraries and Archives, IT@LIA 2015 | AI*IA 2015, Ferrara, Italy, 22 September 2015
This document discusses safely using social media and outlines some of the risks. It defines social media as forms of electronic communication like websites and apps that allow users to connect, engage, share, like, record, create and curate content online. It notes that everything done online can leave a digital footprint and outlines some dangers like cyberbullying. The document provides examples of popular social media apps and platforms and emphasizes the importance of thinking before posting or sharing online. It concludes by providing some resources for learning more about using social media safely and positively.
This document examines the debate between passive and active investment management over long and short time periods using performance data. For the 15-year period ended 2010, actively managed funds outperformed indexes in just 3 of 12 asset classes. However, active managers performed relatively better in 2008 and some categories in 2010. Overall, markets tend to be efficient, making outperformance difficult for active managers, especially in large cap, mid cap and fixed income funds. Both passive and active strategies have roles for investors seeking different objectives.
Performance of local vs foreign managers ottenbfmresearch
This study examines the performance of US equity funds versus UK equity funds that also invest in the US equity market from 1990 to 2000. Using a single-factor CAPM model, the authors find an insignificant performance difference between US and UK funds overall. However, when separating funds by size, they find US large cap funds have significantly lower market risk than UK peers, while US small cap funds have significantly higher market risk. Applying a multi-factor model controlling for size, value, and momentum factors, the authors continue to find no significant performance differences between local US and foreign UK funds.
Performance emergingfixedincomemanagers joi_is age just a numberbfmresearch
1) Younger fixed-income managers tend to outperform older, more established managers in terms of gross returns. Returns are significantly higher for emerging managers in their first year and first five years compared to later years.
2) The study examines 54 fixed-income managers formed since 1985 that had majority employee ownership. Most were formed before 2000, when barriers to entry increased.
3) Business risk is low for emerging managers, as only 6.8% of the 88 examined managers are no longer in business. Higher first-year and early-period returns for emerging managers indicate they provide alpha during their hungry startup phase.
The document summarizes findings from the Standard & Poor's Indices Versus Active Funds (SPIVA) Scorecard, which compares the performance of actively managed mutual funds to relevant benchmarks. Some key points:
- Over the past 3 years, the majority (over 50%) of actively managed large-cap, mid-cap, small-cap, global, international, and emerging market funds underperformed their benchmarks.
- Over the past 5 years, indices outperformed a majority of active managers in nearly all major domestic and international equity categories based on equal-weighted returns. Asset-weighted averages also showed underperformance in 11 out of 18 domestic categories.
- For fixed income funds, over 50% under
North Highland provides a range of consulting capabilities including strategy development, operations management, process improvement, change management, and technology advisory services. According to a review by Kennedy Consulting Research & Advisory, North Highland is strong in organizational change due to its experienced consulting model. It utilizes smaller teams to quickly help clients, and has deep expertise in areas like enterprise performance management. The case study describes how North Highland helped the American Red Cross improve its donor retention and regain market share by developing a more customer-centric strategy and processes.
Unlocking Business Value Strategies Tailored for North Carolina.pptxcapivisgroup
Sustainability is an important element of Business Value Improvement NC and not merely a global buzzword. Adopt environment-friendly practices like reducing carbon footprints as well as integrating sustainability solutions within your operations. Therefore, this resonates well with ethically mindful customers as much as it puts your business on the positive side of being a good neighbor within its locality.
Chazey Partners - Your Business Services Partner Chazey Partners
The brochure gives you an edgy information on how Chazey Partners - a practitioners-led global advisory business - works with shared services leaders globally to deliver world-class operations
Sub-Saharan Consulting Group (SSCG) is a global management consulting and professional services firm that provides advisory, consulting, and operational support across various industries. SSCG helps clients make distinctive transformations to drive sustainable growth, increase trust and collaboration. The firm's practices include strategy, growth, economic advisory, business process management, operational excellence, organizational transformation, and portfolio management. SSCG brings independence, insight, and expertise to help clients improve performance, drive growth, and increase customer value.
The document provides an overview of Paladin, a middle-market advisory firm that offers various consulting services including restructuring advisory, transaction advisory, performance improvement, strategic communications, and strategic advisory. It describes Paladin's core service areas and industry expertise. It also highlights what makes Paladin different such as their exceptional talent, collaboration over conflict approach, fact-driven communication, and focus on results. Finally, it introduces some of Paladin's senior team members and their backgrounds.
S A Partners is a long-standing Lean Enterprise consultancy based in Europe. They were originally formed in 1993 to transfer the research of Professor Peter Hines into practical tools and methods for businesses. S A Partners now has three UK offices and forty consultants working with clients globally to apply Lean principles and improve business performance.
We propose a strategy for the problem of Portfolio Diversification in Financial Economics. This task can be seen as a clustering process performed with the exploitation of Non-Negative Matrix Factorization techniques.
Data returnsselectionoffunds elton_gruberbfmresearch
1) Using holdings data and security betas to estimate mutual fund alphas and betas leads to better selection of funds than estimating from fund returns alone. The funds selected using the holdings data approach have significantly higher future alphas.
2) Estimating alphas and betas more frequently, such as with monthly holdings data rather than quarterly, further improves selection. However, quarterly data captures most of the benefits and allows analysis of a much larger sample.
3) Neither conditional betas nor an alternative approach using holdings proposed by Grinblatt and Titman provided better rankings than the primary approach using holdings to estimate alphas and betas.
An Abstract Argumentation-based Strategy for Reading Order DetectionAndrea Pazienza
An Abstract Argumentation-based Strategy for Reading Order Detection - Andrea Pazienza and Stefano Ferilli -
1st Workshop on Intelligent Techniques at LIbraries and Archives, IT@LIA 2015 | AI*IA 2015, Ferrara, Italy, 22 September 2015
This document discusses safely using social media and outlines some of the risks. It defines social media as forms of electronic communication like websites and apps that allow users to connect, engage, share, like, record, create and curate content online. It notes that everything done online can leave a digital footprint and outlines some dangers like cyberbullying. The document provides examples of popular social media apps and platforms and emphasizes the importance of thinking before posting or sharing online. It concludes by providing some resources for learning more about using social media safely and positively.
This document examines the debate between passive and active investment management over long and short time periods using performance data. For the 15-year period ended 2010, actively managed funds outperformed indexes in just 3 of 12 asset classes. However, active managers performed relatively better in 2008 and some categories in 2010. Overall, markets tend to be efficient, making outperformance difficult for active managers, especially in large cap, mid cap and fixed income funds. Both passive and active strategies have roles for investors seeking different objectives.
Performance of local vs foreign managers ottenbfmresearch
This study examines the performance of US equity funds versus UK equity funds that also invest in the US equity market from 1990 to 2000. Using a single-factor CAPM model, the authors find an insignificant performance difference between US and UK funds overall. However, when separating funds by size, they find US large cap funds have significantly lower market risk than UK peers, while US small cap funds have significantly higher market risk. Applying a multi-factor model controlling for size, value, and momentum factors, the authors continue to find no significant performance differences between local US and foreign UK funds.
Performance emergingfixedincomemanagers joi_is age just a numberbfmresearch
1) Younger fixed-income managers tend to outperform older, more established managers in terms of gross returns. Returns are significantly higher for emerging managers in their first year and first five years compared to later years.
2) The study examines 54 fixed-income managers formed since 1985 that had majority employee ownership. Most were formed before 2000, when barriers to entry increased.
3) Business risk is low for emerging managers, as only 6.8% of the 88 examined managers are no longer in business. Higher first-year and early-period returns for emerging managers indicate they provide alpha during their hungry startup phase.
The document summarizes findings from the Standard & Poor's Indices Versus Active Funds (SPIVA) Scorecard, which compares the performance of actively managed mutual funds to relevant benchmarks. Some key points:
- Over the past 3 years, the majority (over 50%) of actively managed large-cap, mid-cap, small-cap, global, international, and emerging market funds underperformed their benchmarks.
- Over the past 5 years, indices outperformed a majority of active managers in nearly all major domestic and international equity categories based on equal-weighted returns. Asset-weighted averages also showed underperformance in 11 out of 18 domestic categories.
- For fixed income funds, over 50% under
North Highland provides a range of consulting capabilities including strategy development, operations management, process improvement, change management, and technology advisory services. According to a review by Kennedy Consulting Research & Advisory, North Highland is strong in organizational change due to its experienced consulting model. It utilizes smaller teams to quickly help clients, and has deep expertise in areas like enterprise performance management. The case study describes how North Highland helped the American Red Cross improve its donor retention and regain market share by developing a more customer-centric strategy and processes.
Unlocking Business Value Strategies Tailored for North Carolina.pptxcapivisgroup
Sustainability is an important element of Business Value Improvement NC and not merely a global buzzword. Adopt environment-friendly practices like reducing carbon footprints as well as integrating sustainability solutions within your operations. Therefore, this resonates well with ethically mindful customers as much as it puts your business on the positive side of being a good neighbor within its locality.
Chazey Partners - Your Business Services Partner Chazey Partners
The brochure gives you an edgy information on how Chazey Partners - a practitioners-led global advisory business - works with shared services leaders globally to deliver world-class operations
Sub-Saharan Consulting Group (SSCG) is a global management consulting and professional services firm that provides advisory, consulting, and operational support across various industries. SSCG helps clients make distinctive transformations to drive sustainable growth, increase trust and collaboration. The firm's practices include strategy, growth, economic advisory, business process management, operational excellence, organizational transformation, and portfolio management. SSCG brings independence, insight, and expertise to help clients improve performance, drive growth, and increase customer value.
The document provides an overview of Paladin, a middle-market advisory firm that offers various consulting services including restructuring advisory, transaction advisory, performance improvement, strategic communications, and strategic advisory. It describes Paladin's core service areas and industry expertise. It also highlights what makes Paladin different such as their exceptional talent, collaboration over conflict approach, fact-driven communication, and focus on results. Finally, it introduces some of Paladin's senior team members and their backgrounds.
S A Partners is a long-standing Lean Enterprise consultancy based in Europe. They were originally formed in 1993 to transfer the research of Professor Peter Hines into practical tools and methods for businesses. S A Partners now has three UK offices and forty consultants working with clients globally to apply Lean principles and improve business performance.
1. “North Highland has broad capabilities
that span strategy development through
to operations management and process
improvement, to people and change
management, to technology advisory
and enablement.”
OPERATIONS MANAGEMENT
By Kennedy Consulting Research & Advisory
A REVIEW OF NORTH HIGHLAND’S
CAPABILITIES FROM ONE OF THE
WORLD’S LEADING ANALYST FIRMS
2. Here’s what Kennedy NORTH HIGHLAND’S MODEL
“North Highland’s experienced hiring model
Research says about allows it to utilize smaller consulting teams
to more quickly help clients than under a
North Highland traditional pyramid staffing model.”
“The partnership has grown to include eight
ORGANIZATIONAL OPERATIONS consultancies around the world, a reflection
“North Highland is strong in this segment due of its successful ability to pull together local
to a highly experienced consulting model, which capabilities to provide more global solutions.”
allows it to quickly facilitate operational change
within client organizations.” NORTH HIGHLAND’S EXPERTISE
“…the firm’s consulting approach resonates
“Clients that prefer a lower leverage model well with clients’ requests for deeper industry
(i.e., higher share of senior consultants) will expertise, and the firm has a solid track record
often find that smaller consultancies, such as working with many leading brands. Additionally,
North Highland, are better suited to helping them.” for the past few years, the firm has consistently
been selected as one of the best consulting
NORTH HIGHLAND’S EXPERIENCE firms at which to work, which will give it an
“North Highland has broad capabilities that span edge for hiring skilled talent.”
from strategy development, through to operations
management and process improvement, to people “… strong ability to combine strategy, OM,
and change management, to technology advisory and technology skills to provide clients with
and enablement. North Highland seeks to provide ‘solutions’ rather than one-off projects.”
clients with a unique consulting experience, with
a more experienced set of consultants available “North Highland has particular depth of expertise
to help clients in the areas where its clients in Enterprise Performance Management, Process
are located.” Improvement, and Organizational Change
Management. NH’s experienced consulting
“... a more pragmatic approach to consulting approach lends itself well to successfully helping
engagements.” clients with organizational change.”
CAPABILITIES SUMMARY
STRONG STRONG MODERATE MODERATE
ORGANIZATIONAL CUSTOMER INTERACTION PERFORMANCE FINANCIAL
OPERATIONS MANAGEMENT IMPROVEMENT OPERATIONS
3. CASE IN POINT:
Helping The American Red Cross Improve Donor
Experience and Gain Market Share
Client Issue: Results:
The American Red Cross Blood Services division’s The Red Cross expects to yield over $10 million
revenues had fallen due to an inability to generate in revenue, conservatively, simply through a one-
enough supply (i.e., fewer blood donations). As a percentage-point improvement in donor retention.
result, the Red Cross was facing a challenge of The Red Cross improve(d) its customers’ experience
declining market share (down roughly 10% over by better targeting marketing to its various donor
the last 10 years) and increased competition from segments, better allocating marketing spend and
other non-profit and for-profit blood collection campaign metrics by customer value and behavior,
organizations and competing blood banks. and consolidating its marketing initiatives and call
centers to improve consistency of the customer
experience. In addition, by developing a comprehensive
Firm Selected: approach to managing customer experience and
North Highland was selected to work with the client
utilizing a more customer-centric marketing
to develop and execute on a strategy to improve the
approach, the Red Cross hopes to regain market
customer experience of donors and sponsors. As the
share and improve its ability to meet the needs of
client put it, “North Highland brings expertise – we
hospitals and patients.
like them because they get much more involved in the
execution and success of projects than just providing
advice. They bring far more practical expertise to the Lessons Learned:
table than others we’ve worked with in the past.” The Red Cross has developed a long-term, rewarding
relationship with the North Highland Company, and
decided to work with the consultancy again to help
Solution/Work Done: it improve its customer interaction approach and
The problem was that the Red Cross was internally
processes within other of its divisions, such as within
focused and did not have a customer-centric approach
the Humanitarian part of the organization.
for acquiring and retaining customers (e.g., donors and
sponsors). North Highland developed a new customer-
focused vision for the Blood Services division, along
with a roadmap with 16 initiatives and associated
recommendations for donor and sponsor recruitment
and retention. North Highland developed a customer
lifetime value model that analyzed customer propensity
to donate blood. The Red Cross subsequently altered
its strategy to focus on donor retention rather than
donation frequency.
From Operations Management Consulting Marketplace 2010-2013, Key Trends, Profiles and Forecasts,
Kennedy Consulting Research & Advisory, Ashley M. Newton and Erick Burchfield. 2011.