Nancy Kelly has 36 years of experience in progressively responsible human resources and payroll roles at the University of Michigan Health System. She is currently the Director of several HR teams. Key achievements as Director include leading the implementation of a shared services model for HR, an employee scheduling and time management system, and a return to work program. She has a track record of continuous improvement, staff development, and ensuring regulatory compliance.

1. (Nancy A.) Kelly nakelly@umich.edu
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581 Detroit Avenue, Lincoln Park, Michigan 48146 (313) 657-8468
2901 Hubbard Drive, Suite 1400, NCAC (734) 647-1916
Career Summary
36 years at the University of Michigan Health System in progressivelyresponsible roles,all relating to continuous improvementin the
delivery of costeffective, efficient Payroll and Human Resources processes and excellentcustomer service. Track record as a team
builder with focus on staff developmentand engagement. Works bestwhen involved in all aspects from setting direction,deve loping
goals and strategies,to the partnerships and partnership processes critical to execution and continuous improvement.
Professional Experience
University of Michigan Health System, Ann Arbor, Michigan 48109 4/1978 - Present
Human Resources Director 1996 – Present
Director for the following combinations since 1996,starting with mostcurrent:
 HR Business UnitTeams for Ancillary Services, Pediatrics,Psychiatry and Women’s Services,The JointCommission (TJC)
Compliance,EmploymentServices,Career Transition Center,and Payroll
 HR Recruitment,Retention & Recognition,TJC Compliance,and Payroll
 JCAHO Compliance,HR Data Analysis, System Support, and Payroll
Achievements as a Director:
o Co-Led for implementation phase ofHSHR Service Delivery Model (UMHS version of shared services for Human Resources)
that resulted in the consolidation ofHR institutional expense and provided the landscape for costreduction through process
redesign and standardization ofHR classifications and payranges
o Co-Lead for UMHS Scheduling and Time Managementsystem implementation (current) which will reduce manual processes,
provide efficientscheduling and time reporting processes for the employees and managers,and service as the basis for
realizing true daily productivity
o Served on Design/Implementation team for Retention Interview process,which promotes employee developmentand
engagement
o Created and led the Career Transition Center for the closing ofa business line (M-Care),which resulted in unique business
arrangements with BCBSN and other out-placementservices for 395 staff
o Served as MPathways Implementation Lead for UMHS Time and Labor
o Serves as founding member ofVoices of the Staff Program ManagementTeam
o Led PDCA of UMHS Recognition Programs resulting in reduction ofsatisfaction gap from 1.36% to 0.48%
o Designed The JointCommission (TJC) compliance methods and their continuous improvement(Blue Folders,Staff Evaluation
forms,PrimarySource Verification Matrix, Supervisor Checklists for new,transfer and terminated employees,Blue Fo lder
audittool in MPathways) which has led to continuous improvementin compliance and three successful surveys in a row
o Created Timekeepers Network and Blue Folder Brigade groups for communication,training,and redesign (300 staffeach)
o Created HR Benchmarking structure starting with Saratoga Institute and GreatPlaces To Work type award submission
structure
o Created Customer Service Model for UMHS Payroll
o Led the developmentand implementation ofthe Return to Work (RTW) PilotProgram for UMHS to provide transitional return
to work placements for ill or injured employees,which resulted in lostproductivitycost avoidance of over $1M in two years;
endorsementfrom Senior Leadership was obtained for the pilotto become and ongoing program across UMHS
o Led PDCA of Employee Suggestion program thatresulted in shiftto Everyday Lean Idea incorporation into Lean Initiatives
Personnel Representative II: JCAHO Compliance, and Manager of Payroll/Staff Records 4/1991 - 8/1996
Manager: Payroll, Staff Records, and JCAHO Compliance 4/1988 - 3/1991
Business Systems Analyst (HR) and Payroll Supervisor 10/1986 - 3/1988
Supervisor, Hospital Payroll (HR) 1983 - 1986
Accounting Supervisor 1 (Finance) 1982 - 1983
Payroll Office Manager (Finance) 1980 - 1982
Payroll Office Supervisor (Finance) 1979 - 1980
Payroll Clerk (Finance) 1978 - 1979
Education
Henry Ford Community College, Dearborn, Michigan
Management Studies 1990 – 1992
SHRM SPHR training program (have not taken exam yet) 2013
Strategic Workforce Planning certification from Human Capital Institute 2008
Multiple Lean courses, most recent being Managing To Learn 2014