The document summarizes a conference on keeping up with global mobility technology trends. It discusses how technologies like communications, data accessibility, data analytics, workflow, location-based services and mobile computing can impact global mobility. Presenters identify key technologies affecting global mobility and how they may change interactions with assignees. The conference provides a forum for understanding different companies' experiences with technology in global mobility.

1. 2012 Human Capital Conference
23–26 October
Keeping up with global
bilit t h l t d
mobility technology trends

2. Disclaimer
► Ernst & Young refers to the global organization of member firms of
Ernst & Young Global Limited, each of which is a separate legal entity.
Ernst & Young LLP is a client-serving member firm of Ernst & Young
Global Limited located in the US.
► This presentation is © 2012 Ernst & Young LLP. All rights reserved. No
part of this document may be reproduced, transmitted or otherwise
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LLP reproduction
distribution of this form or any of the material herein is prohibited and is in
violation of US and international law. Ernst & Young LLP expressly
disclaims any liability in connection with use of this presentation or its
contents by any third party.
► The views expressed by panelists in this session are not necessarily
those of Ernst & Young LLP LLP.
Page 2 Keeping up with global mobility technology trends

3. Presenters
► Tim Stansel ► Andy Williams
y
► Ernst & Young LLP ► Ernst & Young LLP (UK)
► tim.stansel@ey.com ► awilliams6@uk.ey.com
Page 3 Keeping up with global mobility technology trends

4. Objectives
► Identify key technologies and technology concepts that
have or will affect global mobility.
ff
► Understand how these technologies may impact your
assignees and h
i d how you i t
interact with th
t ith them.
► Provide a forum to better understand what other
companies are experiencing from a global mobility
technology perspective.
Page 4 Keeping up with global mobility technology trends

5. Polling question number one
► What technology or technology concept do y think will
gy gy p you
have the greatest impact on global mobility in the next 5 to
10 years?
► Social networking
► Data analytics
► Location-based
Location based computing (GPS)
► Workflow
► Mobile computing
p g
Page 5 Keeping up with global mobility technology trends

6. Polling results

7. Agenda
► Overview
► Communications
C
► Data accessibility
► Data analytics
► Workflow
► Location-based services
► Mobile computing
Page 7 Keeping up with global mobility technology trends

8. Overview

9. Three core uses for technology
► Technology can be used to:
gy
► Enhance traditional business models
► Transform existing business models
► Invent entirely new business models
► Examples in global mobility:
► Process efficiencies
► Short-term business traveler monitoring
► “Virtual” relocations
Virtual
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10. Technology in context
► Technology is full of trade-offs:
gy
Accessibility Security
Instant response
p Technical detail
Freedom Control
Self-service No service
Personal Professional
Standards Ad-hoc
Integrated
I t t d Stand-alone
St d l
Global Local
Page 10 Keeping up with global mobility technology trends

11. Communications

12. Evolution of communication platforms
Written Voicemail Instant messaging
g g Wikis Virtual worlds
Time ?
Telephone Email Blogs Social networks
► Communication platforms have dramatically changed the
nature of our communications
Page 12 Keeping up with global mobility technology trends

13. Impact on global mobility
► The evolution of tax briefings:
g
► Face-to-face
► Telephone
► Live meeting/sametime meeting
► Web briefings
► Client
Cli t support:
t
► Live meetings
► Telephone
► Email
► Chat
Page 13 Keeping up with global mobility technology trends

14. Polling question number two
► Which method of communications will become less
important in the field of global mobility in the coming
years?
► Face-to-face
► Email
► Telephone
► Instant messaging
► Social networking
g
Page 14 Keeping up with global mobility technology trends

15. Polling results

16. Social networks
► Social networks have gained p
g prominence
► Facebook recently announced over 1 billion registered
users
► Social networks have mostly been nonbusiness focused,
but that is quickly changing:
► Yammer
► LinkedIn
Page 16 Keeping up with global mobility technology trends

17. Impact on global mobility
► Driven by assignee
y g
► Easier to monitor, difficult to control
Page 17 Keeping up with global mobility technology trends

18. Polling question number three
► Do you have a p
y personal social network account?
Page 18 Keeping up with global mobility technology trends

19. Polling results

20. Polling question number four
► Do you have a work-related social network account?
y
Page 20 Keeping up with global mobility technology trends

21. Polling results

22. Data accessibility

23. Web services example
Page 23 Keeping up with global mobility technology trends

24. What just happened?
Upon update, data passed to
USPS shipping “calculator”:
US
Postal Service
“calculator”
eBay d
B data:
► Package size — 14” x 23”
► Package weight — 2 lbs
► Originating ZIP code — 10940
Link to ► Delivery methods — priority and parcel
pp g
shipping post
section Purchaser data:
► Originating ZIP code — 07452
Computed
shipping costs:
► $$20.05 priority
Page 24 Keeping up with global mobility technology trends

25. Examples of uses for global mobility
► Assignment initiations
g
► Status updates
► Calculations:
► Compensation
► Tax
Page 25 Keeping up with global mobility technology trends

26. Data analytics

27. Data analytics
► The process of inspecting, cleaning, transforming and
p p g, g, g
modeling data with the goal of highlighting useful
information, suggesting conclusions and supporting
decision-making.
Page 27 Keeping up with global mobility technology trends

28. Analytics: applicability to global mobility
► Workforce planning/talent management
p g g
► Compensation management
► Candidate selection
► Policy development
► Retention
► Return on investment
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29. Polling question number five
► In which of the following areas do y see the g
g you greatest
applicability for analytics?
► Benchmarking
► Compensation management
► Policy development
► Talent management
► Return on investment
Page 29 Keeping up with global mobility technology trends

30. Polling results

31. Workflow

32. Workflow
► The automation of a business process, in whole or part,
p , p ,
during which documents, information or tasks are passed
from one participant* to another for action, according to a
set of procedural rules.
*Participant — resource (human or machine)
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33. Benefits of workflow
► Better, cheaper and faster processes
, p p
► Improved efficiency — mostly through automation of
business processes
p
► Improved customer service — through consistency in the
processes
► Improved process control — helps management and
improves overall quality of the outcomes
► Business process improvement — through focus on
business processes
Page 33 Keeping up with global mobility technology trends

34. Challenges of workflow
► Depending on technology, may be inflexible
p g gy, y
► Often requires businesses to adopt to technology
constraints
► May be difficult to “work around” the system
► Can build in inefficiencies to the process
p
► Workflow can become a task in itself
Page 34 Keeping up with global mobility technology trends

35. Location-based services

36. Location-based services
► What is it?
► Technology that relies on geographic-specific data to provide
relevant information
► How is it applied in global mobility today?
► Short-term business traveler monitoring
► Benefits:
B fit
► Reduced data input
► Increased relevancy
► Other applications:
► Employee monitoring (high-risk areas)
(high risk
► Networking
► Real-time location information
Page 36 Keeping up with global mobility technology trends

37. Mobile computing

38. Mobile computing
► A huge g
g growth in mobile internet has taken p place in the
last few years.
► It is predicted by Microsoft that mobile internet will
p y
overtake desktop usage by 2014.
► While 91% of mobile internet access is to socialize, the
proportion linked to employment will grow.
► What this means is that employees and assignees will
expect to interact with vendors using mobile d i
tt i t t ith d i bil devices.
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39. Mobile computing
► The market for smartphones and tablets is increasing
p g
rapidly while the market for desktops and notebooks
declines.
► As organizations move towards “bring your own”, the
impact of this switch will be seen in business.
► Service providers will need to have mobile sites in the first
instance and apps in some situations.
► Information and data will need to be delivered in a more
I f ti dd t ill d t b d li di
effective “mobile” way.
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40. Questions
Page 40 Keeping up with global mobility technology trends