The document provides an overview of Bank of America's Global Business & Financial Services division. It summarizes several key business lines including Middle Market Banking, Business Banking, Commercial Real Estate Banking, and others. For each business line, it provides revenue, net income, loans, deposits and other metrics for 2004. It also outlines the division's integrated operating model and global footprint.

1. Global Business & Financial Services
Gene Taylor
Vice Chairman
President, Global Corporate & Investment Banking

2. Forward Looking Statements
This presentation contains forward-looking statements, including statements about the
financial conditions, results of operations and earnings outlook of Bank of America
Corporation. The forward-looking statements involve certain risks and uncertainties.
Factors that may cause actual results or earnings to differ materially from such forward-
looking statements include, among others, the following: 1) projected business increases
following process changes and other investments are lower than expected; 2) competitive
pressure among financial services companies increases significantly; 3) general economic
conditions are less favorable than expected; 4) political conditions including the threat of
future terrorist activity and related actions by the United States abroad may adversely
affect the company’s businesses and economic conditions as a whole; 5) changes in the
interest rate environment reduce interest margins and impact funding sources; 6)
changes in foreign exchange rates increases exposure; 7) changes in market rates and
prices may adversely impact the value of financial products; 8) legislation or regulatory
environments, requirements or changes adversely affect the businesses in which the
company is engaged; 9) litigation liabilities, including costs, expenses, settlements and
judgments, may adversely affect the company or its businesses; and 10) decisions to
downsize, sell or close units or otherwise change the business mix of any of the company.
For further information regarding Bank of America Corporation, please read the Bank of
America reports filed with the SEC and available at www.sec.gov.
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3. Who We Are
Global Business & Financial Services
Global Commercial
Middle Public Business
Treasury Real Estate
Market Banking Finance Banking
Services Banking
Dealer
Business Retail Commercial
Financial Leasing
Capital Finance Aviation
Services
Latin Bank of America
America (Asia), Ltd
3

4. 2004 Global Business & Financial Services Results
Revenue $10.2 billion
Net Income $4.0 billion
Loans $169.2 billion
Deposits $107.3 billion
Efficiency Ratio 40%
Balance sheet reflects December 2004 balances
Revenue and net income are full-year 2004 and include
Fleet Boston results for the full year although merger not
completed until April 2004.
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5. Diverse Revenue Mix by Business and Product
Revenue Mix by Business* Revenue Mix by Product
Asia
1%
Retail Finance
Latin Other
1%
America 7%
12%
Business
Capital International
5% 12%
Leasing Middle Market Banking Treasury Management
7% 37% Investment Banking & Deposits
6% 35%
Dealer Financial
Services
8%
Commercial Real Credit
Estate Banking 40%
12% Business Banking
17%
*Include $2.7 billion Global Treasury Services Revenue
5
(Net Income % Closely Parallels Revenue %)

6. Middle Market Banking
Predominant Middle Market Bank in the U.S., serving one 2004 Revenue by Division
in five midsize companies Other
7%
• #1 lead arranger for loan syndications
Specialized
Industries East
• Targeted delivery through regional and industry-specialized 26%
11%
client teams
Northeast
• Leader in Government Banking and Public Finance, Healthcare 14%
and Retail Central
16%
Pacific
• Strategic role in Dual Coverage Model 14%
California
12%
Key Performance Indicators 2004 Revenue by Product
2004 Other
4%
Investment
Revenue($MM) $3,657 Banking
9% Credit
Net Income($MM) $1,497 34%
Loans ($B) $50.8
Treasury &
Deposits($B) $47.7 Deposits
53%
Efficiency Ratio 41%
Clients 12,300
6
Balance sheet reflects Dec. 2004 balances

7. Business Banking
Providing financial services to companies between 2004 Revenue by Division
$2MM-$20MM
• Serving more than 220,000 small to midsize business clients in
nearly 60 markets through offices in over 225 cities Northeast
South
22%
26%
• #1 Small Business Administration lender (according to SBA)
Central
• Providing more SBA 7(a) loans to minority and non- 12%
Pacific
minority businesses than any other lender since 1998 Northwest
Pacific
14%
• Leading provider of online banking services for smaller sized Southwest
26%
business
Key Performance Indicators 2004 Revenue by Product
2004
Other
Revenue($MM) $1,776 8%
Credit
25%
Net Income($MM) $726
Loans ($B) $16.9 Treasury &
Deposits
Deposits ($B) $35.9 67%
Efficiency Ratio 32%
Clients 220,000
7
Balance sheet reflects Dec. 2004 balances

8. Commercial Real Estate Banking
Preeminent financial solutions provider to Commercial 2004 Revenue by Division
Real Estate industry
• Dedicated real estate professionals with extensive experience and Home Builder
local market knowledge, including more than 300 sales associates 18%
• Financed more than 41,000 homes through the Home Builder
division in 2004 Commercial CDB
52% 25%
• Leading institutional investor in Tax Credit, with over $900 million
in commitments in 2004, up 30% over previous year. NE 21%
• In 2004, Community Development Banking financed or developed SE 12%
West 12%
393 projects (17% increase) creating more than 36,000 units of Central 7%
TriSail
3%
affordable housing for low and moderate income residents.
Other
2%
Key Performance Indicators 2004 Revenue by Product
2004
Revenue ($MM) $1,238 Tax Credit
19%
Net Income ($MM) $617 Other
Credit
8%
Loans ($B) $27.5 Investment
52%
Banking
Deposits ($B) $7.0 4%
Treasury &
Deposits
17%
Efficiency Ratio 25%
Clients 3,200
8
Balance sheet reflects Dec. 2004 balances

9. Dealer Financial Services
Leader in commercial and retail financing to the Auto, Marine 2004 Revenue by Division
and Recreational Vehicle industries
• Provides total financial solutions to more than 5,500
commercial and retail auto, marine and recreational vehicle
industry clients through 140 client-facing associates RV & Marine
34% Auto
• Financed more than 409,000 automobiles, 46,000 65%
recreational vehicles and 32,000 boats in 2004
Other
1%
Key Performance Indicators
2004 Revenue by Product
2004
Revenue($MM) $788
Net Income($MM) $247 Credit
87%
Loans ($B) $30.1 Treasury &
Deposits
Deposits ($B) $1.3 7%
Other
Efficiency Ratio 29% 6%
Clients 5,500*
9 Balance sheet reflects Dec. 2004 balances
* Includes direct and indirect relationships

10. Leasing
Leading equipment finance provider 2004 Loan & Leases by Division
Corporate &
• Provides financing solutions to a broad range of equipment
Investment
users, dealers and manufacturers through 650 associates in Bank Vendor
62 offices worldwide 14% 21%
Structured
• Offers expertise in various asset types, including Lease
transportation, manufacturing. corporate aircraft, Investments Corp Aircraft
healthcare, tech/telecom equipment, as well as customer 24% 16%
financing programs for equipment manufacturers/dealers MMB
Healthcare &
• Business model built around strong origination and Government
distribution capabilities 25%
Key Performance Indicators 2004 Revenue by Product
2004 Investment
Banking
Revenue($MM) $724 5%
Net Income($MM) $344 Other
8% Credit
87%
LoansLeases ($B) $18.9
Efficiency Ratio 31%
Volume($B) $5.7
10
Balance sheet reflects Dec. 2004 balances

11. Business Capital
Leading asset-based finance provider 2004 Loan & Leases by Division
• Provides full range of financial services to leveraged, asset-
rich companies in U.S., Canada and Europe Pacific/
Southwest MidWest/
• #1 Asset-Based Lender MidAtlantic
• #1 lead arranger of syndicated asset-based financings
• Originated $3.6 billion in new loan commitments in 2004 Northeast/
Europe
Southeast/
Atlantic
Key Performance Indicators 2004 Revenue by Product
2004
Revenue($MM) $552 Other
23%
Net Income($MM) $289 Investment
Banking
Loans ($B) $8.8 4%
Treasury &
Credit
59%
Deposits ($B) $0.9 Deposits
14%
Efficiency Ratio 34%
Clients 1,000+
11
Balance sheet reflects Dec. 2004 balances

12. Retail Finance
Leading provider of leveraged financing to the retail sector
• #1 provider of secured debt to retailers
• Clients located throughout the U.S. and Canada
• Provides high yield junior secured debt through a $300MM fund backed
by four investors: Bank of America, Goldman Sachs, Angelo Gordon and
R evenue by Product
Silver Point Capital
Investment
Banking
5%
Other
Key Performance Indicators 15%
2004
Revenue(MM) $121 Treasury
Credit
Revenue
Net Income(MM) $51 Revenue
19%
61%
Loans (B) $1
Deposits $0
Efficiency Ratio 32%
Clients 79
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13. Latin America
Full-service provider to select retail, business, corporate 2004 Loan & Leases by Division
and affluent customer segments
• Established Retail Banking franchise since 1917 -- currently
206 banking centers
Other
Brazil
7%
• Disciplined and focused approach to client selection across GTS (US)
46%
customer segments 5%
IPB
• Offers full range of financial services and products, including 5%
Uruguay
credit, capital markets, cash management, trade and 5%
investment management Chile
9% Argentina
• Operates under BankBoston brand 23%
Key Performance Indicators 2004 Revenue by Product
2004
Asset Mgmt
Revenue($MM) $1,210 12%
Retail/Cons
Treasury 23%
Net Income($MM) $382 14%
Loans ($B) $8.3 Cash Mgmt /
Trade
Other
13%
Deposits ($B) $10.6 18% Corporate
Commercial
Loans /
Efficiency Ratio 64% Leases
20%
Clients 49,000
13
Balance sheet reflects Dec. 2004 balances in U.S. Dollars

14. Bank of America (Asia) Ltd.
A Premier, Retail and Commercial Bank covering Hong Kong, 2004 Revenue Distribution
Macau and Shanghai (mainland China) markets
Treasury
• Fully integrated self-contained business operation focused on the top 20% 2%
market segments in premier, retail and commercial banking -- ranked best
managed and best asset quality bank in Hong Kong with long term local
Com m l
currency rating on par with rating of Hong Kong government obligations1 B anki ng
Consum er
• 3% market share in mortgage financing and 40% market share in new vehicle 37%
B anki ng
financing (through a 50% joint venture) in Hong Kong 61%
• New retail and commercial banking branch opened in Shanghai in March
2004 – first Bank of America street level branch in China since 1949;
established representative office in Guangzhou in December 2004
2004 Loan Distribution
Key Performance Indicators
20042
Revenue ($MM) $134
Com m l
Net Income ($MM) $49 B anking
SVA ($MM) $34 40% Consum er
SVA Growth (%) 13% B anki ng
Loans ($B) – Dec. $3.2 60%
Deposits ($B) – Dec. $3.5
2 2004 results normalized to exclude favorable
impact of excess market liquidity
14
1Hong Kong Monetary Authority; Federal Reserve Board; Industry Study

15. Global Treasury Services
Dominant Global Treasury Services provider Enterprise-Wide Global
Treasury Services Revenue
• Leading treasury services provider in U.S. – top 3 globally 2004 Actual
• Global work force led by 900 sales professionals and 1,700 client
service associates Other
9%
• Full suite of cash management, foreign exchange, merchant
services and payment solutions Global Business
&
Global Capital Financial
• #1 in transaction processing volume for core treasury management Markets Services
services (Ernst &Young) & Investment 51%
Banking
40%
Key Performance Indicators
2004 Revenue Composition
2004
Revenue($MM) $5,520
Earnings on
Net Income($MM) $1,639 Balances
Service 53%
Deposits ($B) $138 Charges/
Working
Capital
Efficiency Ratio 53% Management
47%
Clients 250,000
15
Balance sheet reflects Dec. 2004 balances

16. Integrated Operating Model
Deliver Advice and Solutions to our Clients/Prospects
Client
Grow Manage Protect Plan
Needs
Solutions • Commercial • Treasury • Interest Rate • M&A
Lending Management Protection
• Advisory Services
• Asset-Based • Merchant Services • Foreign
Lending Exchange • Private Banking
• Employee Benefits
• Real Estate • Insurance • Premier Banking
Finance • Retirement Plans Services • Investment
• Leasing • Trade Services Services
• Investment • Estate Planning
Banking • Industry Experts
• Public Finance
• International
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17. Global Footprint
Global Capabilities...
– Operations in 37 countries
– Relationships with 79% of Global Fortune 500 companies
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18. Dominant Client Coverage
…with Local Delivery
• #1 Market position in each line of
business
• Relationships with 96% of U.S. Fortune
500 companies and more than 300,000
direct client relationships overall in all 50
states
• More than 2,000 client managers and
more than 900 Global Treasury sales
professionals
• National Market President network
providing integrated, local market
leadership and accountability
• Dominant size and scale, industry
expertise and the broadest range of
products and services in the industry
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19. Competitive Landscape
Bank of America’s Competitive Advantage
Regional • Global franchise with local delivery
Banks • Unmatched product capabilities
• Size and scale
• Product neutral
Finance • Diverse businesses offering solutions
Companies • Strong distribution capabilities
• Dominant local market coverage
Universal • Enterprise culture
Banks • Dual Coverage Model
• Willingness to use balance sheet
Investment • Strong operating products
Banks
• Relationship-oriented
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20. Proven Risk / Return Discipline
Proactive Risk Management delivered strong portfolio performance
Total Global Business & Financial Services
8.0
7.53
7.0 2005 Focus
6.75 • Utilize Six Sigma tools
6.0 to enable greater
5.23 predictability of risk and
5.0 4.65
Portfolio %
return
4.0 3.87 • Build industry leading
3.0 compliance culture and
capability with
2.0 1.87 immediate focus on
1.26 1.09 Know Your Customer,
1.0 1.00 0.80
0.6 Anti-Money Laundering
0.3 0.2 0.0 and Information
0.0 0.1
Security
4Q03 1Q04 2Q04 3Q04 4Q04
Criticized Exposure NPA QTD Net C/O
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21. Strong and Steady Loan Growth
Annualized loan growth of
10.5% from Q42004
Loans ($ billions)
$176.
5
$171.
5
$167.
7
$163.
9 $164.
6
2Q 2004 3Q 2004 4Q 2004 1Q 2005 2Q 2005
21 Balances reflect average for the quarter

22. Global Capital Markets & Investment Banking – Six-Month Results
Revenue Mix
$ in millions 1H05 1H04
$4,808
Revenue (FTE) $ 4,753 $ 4,808 $4,753
Securities gains 80 (11)
Provision exp. (170) (95) 1,830 1,788
Noninterest exp. 3,172 3,571
Net income $ 1,182 $ 864 913 757
980 1,039
• Net income improvement from lower expenses and
improved provision expense
• Continued asset quality improvement drove a negative 1,085 1,169
provision
• Revenue held steady as record 1Q05 trading results
offset by tough 2Q05 trading environment 1H04 1H05
• Expenses down due to prior year legal settlements and Trading-related Revenue
good cost containment Investment Banking
• Increase in trading assets to support institutional/ Global Treasury Services
investor flow Other (incl NII from corp. loan book)
• Substantial progress made on $675 mm investment
initiative
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23. Power of the Universal Bank Model
Capital & Liquidity Bank of America
Bank of America Capital & Liquidity
Capital & Liquidity
Providers Advantages
Advantages Users
Users
• Largest Capital Base
• Largest Liquidity Base
• Corporations
• Highest Credit Ratings
• Financial Institutions
• 34 MM Households
• Investors
• 300,000+ Commercial Clients
• Bank of America
• Bank of America • Credit / Debit Cardholders
• 3 MM Small Business Clients
• Small Businesses
• Investors
• Investors • #1 SBA Lender
• Commercial Borrowers
• 98% U.S. Fortune 500
• Auto Purchasers
• Nearly 6,000 Banking Centers
• Homebuyers
• Low Marginal Cost of Funds
• KNOWLEDGE
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24. Our Growth Strategy
• Operate as an integrated, client-focused global financial institution
• Leverage and expand client coverage model with Global Capital Markets &
Investment Banking and Global Wealth & Investment Management
• Employ Six Sigma process excellence to drive sustainable and
differentiated performance and client delight
• Proactively manage risk as a competitive advantage -- from origination
through distribution
• Expand our share of wallet by delivering the full breadth of our product and
service capabilities across the enterprise
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