A series of Basic Koncepts and Cases covering 'Business Communication' spread over four presentations - simple and easy to comprehend through pictures. In case of doubts and confusions please feel free to contact me via the last slide options!! Cheers to learning!! :)

1. Dr. Niti Chopra
Mentor – Artist – Dentist

2. 1.

4. Significance of Communication
C Q W E U I R G N I K A M N O I S I C E D
O F G J F N E Q W E R T Y U I O P A S D C
U D S G M F U I D F G H J K L Z X C V B O
N K I C O O R D I N A T E T M C S L K J L
S Y T P O R P O I U Y T R D C S A Z C B L
E C E O L M U T P A Q M A L U Q D I I O A
L O X A A A H H Q R P Q A A T L D R Y C B
S B P F S T H D T T E R P Y T K J T Y V O
R E L A T I O N S H I P B U I L D I N G R
E G A G U O F Y H F G I O X G H G S S S A
D L I L I N V D Y M S O X R F G G J S J T
G J N U U A C U E V A L U A T I N G G G I
E M W M Z D T G S J I F R S D S F S E I N
Q P R O M O T I O N A S D G M E E T I N G

5. Communication is essential...

6. Communication Process

7. Latest Communication Channels!

8. Models
1. Linear
Model
2. Shannon-
Weaver Model
3. Laswell
Model

9. Grapevine Communication

10. Barriers in Communication lead to misunderstanding...

11. Barriers

12. Barriers

13. The C’s of Communication
Completeness
Conciseness
Clarity
Correctness
Courtesy
Concreteness
Consideration

15. 2.

16. Death by PowerPoint!!!

17. Presentation Skills
PREPARING DELIVERING
17

18. Preparing the Ppt
• Background
• Font
• Font Size
• Colour
• Consistence
• Headings
• Text
18

19. Background…..
• Choose a simple background
• Try to tally with the topic
19

20. Font ....
Use a Sans Serif font:
This font is Arial.
This font is Comic Sans.
This font is Calibri
Serif fonts take longer to read…
This font is Times New Roman.
This font is Algerian
This font is Bookman Old Style
20

21. 21

22. Font….
• The words should be easily read from distance. Keep it
BOLD if required
• AVOID USING ALL CAPITAL LETTERS AND ITALICS
BECAUSE IT’S REALLY HARD TO READ!
• Underlines may signify hyperlinks
Instead, use colors to emphasise
22

23. Font Size….
Type size should be 18 points or larger:
18 point
20 point
24 point
28 point
36 point
Too Small
23

24. Look at it from 7 feet away
Font Size….
24

25. Colour….
• Use contrasting colours
• Light on dark vs dark on light
• Use complementary colours
low contrast
high contrast
25

26. Colour….
• Use contrasting colours
• Light on dark vs. dark on light
• Use complementary colours
This is light on dark
26
This is dark on light

27. Colour….
• Use contrasting colors
• Light on dark vs dark on light
• Use complementary colors
These colours do not complement
27
Use contrasting colours
Light on dark vs. dark on light
Use complementary colours
These colours complement

28. Consistence…..
Differences draw attention
• Differences may imply importance
• Use surprises to attract not distract
This tick draws attention
28

29. Differences draw attention
 Differences may imply importance
o Use surprises to attract not distract
These differences distract!
29
Consistence…..

30. • Differences draw attention
• Differences may imply importance
• Use surprises to attract not distract
This implies importance
30
Consistence…..

31. • Differences draw attention
• Differences may imply importance
• Use surprises to attract not distract
Confusing differences!
31
Consistence…..

32. • Differences draw attention
• Differences may imply importance
• Use surprises to attract not distract
This surprise attracts
32
Consistence…..

33. • Differences draw attention
• Differences may imply importance
• Use surprises to attract not distract
These distract!
33
Consistence…..

34. • Too many colors
• Too Many Fonts and Styles
• The 6 x 7 rule
– No more than 6 lines per slide
– No more than 7 words per line
34
Text…..

35. ‘ Use numbers or Bullets for lists with sequence’
35
Text…..
For example:
How to put an elephant into a fridge?
• Open the door of the fridge
• Put the elephant in
• Close the door

36. Instructional Technology:
A complex integrated process involving people,
procedures, ideas, devices, and organization, for
analyzing problems and devising, implementing,
evaluating, and managing solutions to those
problems in situations in which learning is
purposive and controlled
Too detailed !
36
Text…..

37. • A process involving
o people,
o procedures
o tools
for solutions to problems in learning
Much Simpler
37
Text…..

38. Christchurch Dunedin Wellington
January 11,532,234 14,123,654 3,034,564
February 1,078,456 12,345,567 16,128,234
March 17,234,778 6,567,123 16,034,786
April 16,098,897 10,870,954 7,940,096
May 8,036,897 10,345,394 14,856,456
June 16,184,345 678,095 4,123,656
July 8,890,345 15,347,934 18,885,786
August 8,674,234 18,107,110 17,230,095
September 4,032,045 18,923,239 9,950,498
October 2,608,096 9,945,890 5,596,096
November 5,864,034 478,023 6,678,125
December 12,234,123 9,532,111 3,045,654
Too detailed !
Falling Leaves Observed
38
Text…..

39. In 106 Christchurch Dunedin Wellington
January 11 14 3
February 1 12 16
March 17 6 16
April 16 10 7
May 8 10 14
June 16 0 4
July 8 15 18
August 8 18 17
September 4 18 9
October 2 9 5
November 5 0 6
December 12 9 3
Much Simpler
Falling Leaves in Millions
39
Text…..

40. Falling Leaves Observed
0
5
10
15
20
25
30
35
40
45
50
January February March April May June July August September October November December
Wellington
Dunedin
Christchurch
Too detailed !
40
Text…..

41. Falling Leaves Observed
0
10
20
30
40
50
January March May July September November
Wellington
Dunedin
Christchurch
Much Simpler
41
Text…..

43. 3.

45. Types of Listening
Discriminative Listening
Biased Listening

46. Types of Listening
Evaluative Listening
Appreciative Listening

47. Types of Listening
Sympathetic Listening
Empathetic Listening

48. Types of Listening
Relationship Listening
Therapeutic Listening

49. Types of Listening
Selective Listening
Partial Listening

50. Types of Listening
Full Listening
Deep Listening

52. Dr. Niti Chopra
Mentor – Artist – Dentist
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