This document is a resume for Jordan Musser. It summarizes his education, including a Bachelor of Science in Computer Information Systems from Baldwin Wallace University with a 3.0 GPA. It also outlines his project experience, including working with a company to design a new communication system and creating a database to track inventory and customer accounts. Finally, it provides details of his current role as an IT Systems Support Analyst at Baldwin Wallace University, where he provides technical support and problem resolution.

1. Jordan Musser
 jmusser14@mail.bw.edu  (440)-655-6829  3528 Kensington Drive, Avon, OH
PROFESSIONAL PROFILE
Motivated and self-disciplined student who is service driven and detail oriented. Seeking to
apply my problem solving, troubleshooting, and technical skills as a valued Information
Technology professional. I am also a team player who possesses excellent written and oral
communication skills as well as the ability to quickly adapt in fast-paced environments.
EDUCATION
Baldwin Wallace University
 Bachelor of Science in Computer Information Systems
 Minor in Business Administration
 GPA: 3.0
Project Highlights:
System Analysis & Design -- PolyOne, Fall 2016
 Work closely with representatives to generate an extensive requirements document to
design a solution that will help them improve their communication internally.
 Document their current state along with business and stakeholder requirements for
solution.
 Provide them with a detailed outline of their new future state, along with how they will
be able to integrate new system with existing system.
Applied Database, Fall 2015
 Created a process to keep track of a video game retail store’s inventory of a variety of
games and platforms.
 Also tracked customer’s account information and their pre-orders.
PROFESSIONAL EXPERIENCE
IT Systems Support Analyst
Baldwin Wallace University -- September 2016-Present
 Provide thorough support and problem resolution for a variety of customer
technical issues over the phone, on site, and remotely.
 Answer incoming support calls professionally and document them in online
ticketing system.
 Display strong interpersonal skills and composure in face of any customer
interaction.
 Researched various issues on computer systems, IP phones, and databases to map
out solutions.
LANGUAGES & TECHNOLOGIES
 C#, SQL, HTML, CSS
 Microsoft Office, Access, Visual Studios, Visio, SQL Server
 Windows & Mac OS