1. Latumbo, John Christopher Annual Performance Review |
Operations | Non-Management
Elements Host Organization: Riyadh - Elements Manager (Rabih
Istambouly)
Manager: Rabih Istambouly Location: Riyadh
Evaluated By: Rabih Istambouly 01/01/2015 - 12/31/2016
Step 3: Annual Review - Overall Rating
Manager Overall Evaluation
Calculated Rating: 1.36
Rating: Above Expected Level
Acknowledgement
Manager
Entered by: Rabih Istambouly Date: 02/15/2016
Status: Acknowledge With Comment
Comment: John is a very strong host and not only doing his task but assisting the manager in many other tasks.
John is an asset for the company
Employee
Entered by: John Christopher Latumbo Date: 02/06/2016
Status: Acknowledge With Comment
Comment: I do appreciated the fact that the management specially my manager has noticed my effort and work.I will
continue my commitment to contribute further for the progress of our outlet unto the fullest. Thank you very
very much.
Step 1: Competencies
Adaptability / Flexibility
Is open to change and new information; adapts behavior and work methods in response to new information, changing
conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution.
Manager Evaluation
Rating: Above Expected Level
Comment:
Service Passion
Provides a genuine and consistent level of exceptional service; makes the guest feel special; constantly seeks better ways to
serve guests and implements solutions; proactively develops rapport with guests and recognizes when the guest does not want
to be engaged; is attentive to guests’ (stated and unstated) needs and finds pride and purpose in providing exceptional service
and product;
Manager Evaluation

2. Rating: Exceptional Performance
Comment:
Professionalism
Remains calm and attentive, and displays concern regardless of the circumstances; exhibits a sense of professionalism in his
or her language and demeanor (e.g., is calm, does not raise voice, addresses others with respectful terms); is gracious under
pressure; uniform and appearance always look crisp and fresh; demonstrates high level of attention to grooming
Manager Evaluation
Rating: At Expected Level (Upper)
Comment:
Ethic for Work / Integrity
Provides quality service in a quick and efficient manner – consistently raising the level of guest service and anticipating guest
needs; regularly delivers high-quality results in a timely manner; looks for continuous improvement opportunities and offers to
take action, when appropriate, without being asked.
Manager Evaluation
Rating: Above Expected Level
Comment:
Communication Skills
Speaks and writes in a clear, concise manner appropriate for the audience. Adapts communication content, message, style and
terminology based on the audience. Expresses ideas clearly and concisely using plain language.
Manager Evaluation
Rating: At Expected Level (Upper)
Comment:
Teamwork
Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working
relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment,
team spirit, pride, trust. Develops leadership in others through coaching, mentoring, rewarding and guiding employees.
Manager Evaluation
Rating: At Expected Level (Upper)
Comment:
Functional
Performs the functional responsibilities for his/her role, including completion of day-to-day duties, standards execution, and all
other aspects of the job description.
Manager Evaluation
Rating: Above Expected Level
Comment:
Safety
Follows all of the safety and security regulations; committed to the highest degree of safety at the property, including safety for
him/herself, other employees, and the guests; takes every action to ensure all people on-property are safe and secure.

3. Manager Evaluation
Rating: At Expected Level (Upper)
Comment:
Attendance
Makes a clear effort to meet all attendance requirements and understands the importance of attendance levels for property
success
Manager Evaluation
Rating: Exceptional Performance
Comment:
Section Summary
Manager Evaluation
Calculated Rating: 1.36
Rating: Above Expected Level
Step 2: Reviewing Manager Comments
What skills has the employee developed over the previous year?
Manager Evaluation
Comment:
What is your overall review of the employee for this performance year?
What key areas can the employee work to develop based on the feedback?
Manager Evaluation
Comment:
Section Summary