John Manning has over 15 years of experience as a technical writer and project manager. He has extensive experience authoring documentation for software, machinery, and medical devices. His background includes managing teams and writing content across a variety of formats, including manuals, online help systems, training materials, and promotional documents. He is proficient in XML authoring tools like Madcap Flare and FrameMaker.

1. John Manning
johnmanni@gmail.com | 828-644-8742 | Lynchburg, VA
Employment History
TIDE
Lynchburg, VA
August 2014 to December 2015
 Composed website content for non-profit diabetes support organization.
 Designed promotional brochures.
 Helped manage charity events.
 Solicited locally for donations.
 Wrote grant proposals.
Lloyd’s Register Rail
Derby, England UK
February 2014 to April 2014
 Worked with project managers and engineers to compose internal training to navigate their new
Changepoint bid/proposal/and project management system.
 Structured content topics; created HTML and PDF outputs.
 Created content divided between best business practices and navigating Changepoint.
Mors Smitt/Wabtec
Dudley, England, UK
June 2013 to November 2013
 Designed promotional leaflets to advertise new product lines.
 Documented the assembly and inspection processes for specialized rail relay switches.
 Used Madcap Flare CMS to single-source content; developing PDF outputs and an online knowledge
base.
 Worked with designing engineers and machinists to compose content that provided marketing copy;
internal best practices for ISO certification; and training materials for new employees.
 Reused engineering drawings and included many photographs.
 Researched background information such as safety and inspection practices; which were integrated into
training materials and standard processes.
Amtech Building Services
Solihull, England UK
January 2013 to May 2013
 Used the Madcap Flare XML authoring tool to structure topics for help systems to support two primary
building services after a company merger.
 Configured help systems to generate PDF and HTML5 outputs using single source topics.
 Liaised with software developers using Agile methodology.
 Composed software topics by referring to test system region, test scenarios, and use cases.
 Set up help systems with context sensitive topic display.
 Implemented a process whereby members of the business helped compose and update content using
Madcap Contributor.

2. Schneider Electric
Coventry, England UK
August 2012 to December 2012
 Worked with a team of technical authors and software developers to update an extensive help system for
Schneider’s ClearSCADA system, which is used to automatically control utilities such as water works,
nuclear facilities, and electric plants.
 Helped migrate content from FrameMaker to Madcap Flare.
 Developed content for new applications.
Objectivity
Coventry, England UK
June 2012 to August 2012
 Wrote promotional content to support a new web-based financial advisor trading platform for Royal London
clients (independent financial advisors).
 Researched requirements and composed topic structure for technical guide.
 Composed content working with their back-office developers in Poland.
 Set up a writing process for ongoing module client documentation development integrated into their Agile
methodology.
Linde Heavy Trucks
Merythyr Tydfil, WalesUK
January 2012 to June 2012
 In charge of developing a service manual for a new container handling truck - an eight ton truck with the
capacity to lift shipment containers weighing up to 40 tons.
 Designed promotional brochure content and graphics to promote the new truck.
 Developed content in combination with photographs and reused CAD illustrations using the Abortext XML
editor and Adobe Illustrator/Photoshop to adapt graphics.
Quanta Fluid Solutions
Alcester UK
April 2011 to December 2011
 Composed an operator manual and integrated help system, to support SelfCare+, a revolutionary home-
based dialysis machine.
 Focused on designing documentation that is easily comprehended by end-users (dialysis patients), and
satisfied IFU regulatory requirements.
 Composed promotional content for their website and trade show materials.
PrepLogic
Tampa, FL
March 2010 to April 2011
 Designed quick reference guides for IT MCITP Enterprise Administrators to prepare for exams to maintain
their Microsoft Windows 7 Certified Technicians certificates.
Waters Micromass
Manchester, UK
September 2009 to December 2009
 In charge of developing a help system with RoboHelp to support software navigation of Waters’ latest mass
spectrometer machine.
 Managed a team of assigned software, mechanical, and scientific engineers during research; and to
ensure technical accuracy during draft reviews.

3. Eurosoft Technologies/BSS Group Plc.
Leicester, UK
April 2007 to September 2009
 Managed a team of authors and subject matter experts to produce internal training manuals and ISO
process documentation to support British Steam (BSS’s) conversion to a customized Kerrige/Oracle based
software management system. BSS is a primary building supply distributer in England with 500+ branches.
 Primarily responsible for creating documentation requirement proposals, monitoring project plans, liaising
with the business, conducting research, managing author productivity, editing all materials, implementing a
standard writing style, and organizing internal system/change management training.
Kudos Information Ltd.
Manchester, UK
March 2006 to April 2007
 Project Manager in charge of several projects for clients such as: Hewitt Packard, Pearson Defense,
Nortel, National Cash Registers (NCR), and the British Department of Trade.
 Responsible for scoping out client requirements, writing proposals, and managing teams of author/graphic
designers in the UK, Hungary, and Malaysia: to compose and update client corporate documentation,
promotional web content, and data storage.
Waters Micromass
Manchester, UK
July 2004 to March 2006
 Developed service manuals with FrameMaker and help systems with RoboHelp, which provided client
machine service and software navigation instructions.
 Conducted usability studies to improve documentation and software.
 Managed translation into several languages.
 Helped develop ISO standard processes for the Technical Communications Department, which was
updated regularly on their intranet.
Certegy Financial Services
Leicester, UK
February 2002 to July 2004
 In charge of client and internal system documentation for the British region of Certegy Financial Services
(now FIS Global).
 Developed and maintained various internal and third-party system user and technical manuals posted on
their electronic library, and also distributed to clients on CDs.
 Helped develop intranet site and a collaborative software life-cycle process using PRINCE methodology.
 Managed several sub-contracted technical authors and internal software developers.
Equifax Financial Services
St. Petersburg, FL
September1999 to August 2001
 Project Manager in charge of portfolio of over 30 credit unions. Won vacation award for best client surveys
in 1999. Then promoted to Documentation Department as Level 1 Technical Writer.
 Developed client system navigation manuals and HTML help files.
 Assigned to projects within credit bureau and card processing divisions.
 Managed writing projects from start to end including research and interviewing subject matter
experts/programmers.
 Activities included: project estimating, project planning, writing, subject matter expert content reviews,
graphic design of system schematics, documentation copy/content/final edits
 Oversaw production of printed copy with Frame Maker, and help file production with RoboHelp WinHelp.