JMiranda Resume2-June2016
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Jonathan Miranda has over 7 years of experience in insurance claims management. He currently works as a Unit Manager for GEICO, where he mentors claims examiners and manages an annual claims budget of over $10 million. Prior to his current role, he worked in GEICO's Management Development Program, investigating auto claims and complex liability issues. Miranda has a Bachelor's degree in Economics from Mercer University and is working towards certifications in Lean Six Sigma and CPCU.
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- 1. Jonathan Albert Miranda, SCLA Houston, TX 77007 478-321-8445 Jon112787@gmail.com OCCUPATIONAL EXPERIENCE: Government Employees Insurance Co. (GEICO) Macon, GA/ Katy, TX 2011—Present UNIT MANAGER (JUNE 2013—PRESENT) ➢ Mentor, coach, and develop liability and injury claim examiners to produce first quartile metric results, deliver superior customer service, and quality claims handling ➢ Manage Average Loss Payment, Loss Adjustment Expenses, and claims settlements through file audits and approvals over an annual average of $10M to effect the Underwriting Ratio ➢ Provide authority and review for complex coverage decisions, first party medical and liability investigations ➢ Prepare and present training courses for new and tenured examiners on topics including proper coverage investigations, contract & statute interpretation, and shared liability investigations ➢ Design and edit regional Sharepoint reference site to provide online job references to claims examiners ➢ Develop and edit departmental business plan with focus on reduction in associate turnover, gaining competitive advantages with state specialization, and new business growth MANAGEMENT DEVELOPMENT PROGRAM- AUTO CLAIM SPECIALIST (JULY 2011—MAY 2013) ➢ Proactively investigated, evaluated, and negotiated severe bodily injury auto claims, and complex liability and coverage issues with available policy limits ranging up to $1.5M ➢ Directed defense counsel in handling and trial of litigated claims while controlling loss adjustment expenses ➢ Led research projects for GEICO’s competitive growth strategy and ten-year growth projection, and presented to regional and assistant vice presidents recommendations for improvement American Family Life Assurance Company of Columbus (Aflac) Macon, GA 2010-2011 LICENSED, INDEPENDENT AGENT ➢ Created and managed client relations with corporate and individual supplemental health insurance accounts, maintained confidential business records, as well as met yearly district sales quota of $2M PROJECT & LEADERSHIP EXPERIENCE: Government Employees Insurance Co. (GEICO), Macon, GA/Katy, TX Regional Planning Manager, GEICO Real Estate & Financial Management (November 2015—Present) Mentor, Summer Internship Program (May 2015—September 2015) Vanpool Coordinator, ERAC/Star Metro Rideshare Program (February 2014—Present) Mercer University, Macon, GA Vice President of Board Operations, QuadWorks Campus Activities Board (April 2009—May 2010) Associate Justice, Mercer Academic Honor Council (August 2009—May 2010) Resident Assistant, Office of Housing & Residence Life, Mercer University (August 2007—July 2009) COMPETITIVE ADVANTAGES: Self-oriented toward surpassing standards; Superior interpersonal communication and organizational skills; Team-oriented with proven leadership ability to motivate and move results; Trained in utilizing various software for office/organizational tasks; Creativity and capacity to meet short deadlines resourcefully and proficiently; Ability to balance good humor with serious nature EDUCATION: Bachelor of Arts, Mercer University, Macon, GA (Graduated May 2010) Major: Economics; Minors: Business Administration, Chemistry HONORS, CERTIFICATIONS & DESIGNATIONS: Senior Claim Law Associate, American Educational Institute (Awarded August 2014) Green Belt Candidate, Lean Six Sigma (October 2015—Present) CPCU Candidate, American Institute for CPCU (May 2014- Present) ADDITIONAL EXPERIENCE & VOLUNTEERISM: American Cancer Society, Volunteer (July 2014)—GEICO, Katy, TX North American Food Drive, Volunteer (August 2009—May 2010)—Macon, GA Lambda Chi Alpha Fraternity, Chapter Secretary (December 2009—May 2010)—Mercer University, Macon, GA