1. Jason D Finley
7218 Oakburn Drive  Louisville, KY 40258
(502) 487-1857  jdfinl04@yahoo.com
Human Resources Professional
Knowledgeable, self-motivated HR expert with strong hands-on experience and a Master’s degree in
Human Resources Management. Three years of direct HR experience, with an additional two years of
experience specializing in grievances and appeals. Cross-functional business professional with proven
problem-solving experience and communications expertise.
CORE COMPETENCIES
Research & Analysis  Grievance Resolution  Mediation  Disciplinary Action  Performance Evaluations
Training & Onboarding  Professional Development  Reporting  Quality Assurance  Legal Compliance
PROFESSIONAL EXPERIENCE
HUMANA INSURANCE COMPANY, Louisville, KY 2005 – Present
Human Resources Analyst (2013 – Present)
 Analyze data, identifying trends and opportunities for improving organizational effectiveness
through strategic, targeted Human Resources activities.
 Implement effective professional development initiatives, improving employee performance.
 Compile a wide range of quantitative reports. Develop analysis of trends, anomalies, and
significant variances for presentation along with compiled data.
 Review workplace complaints, interviewing involved parties to fully understand what occurred.
Clinical Testing Analyst (2011 – 2013)
 Analyzed software application updates and developed unique testing scripts in order to fully and
rigorously test the updates for bugs.
 Executed test scripts, documenting findings and making recommendations for fixes and
upgrades. Communicated findings to software developers and other stakeholders.
Grievance and Appeals Specialist (2009 – 2011)
 Investigated and resolved complaints and disputes involving members, providers, and clients.
Ensured that all parties were treated respectfully and that resolutions were impartial.
 Researched and assessed company policies, procedures, and contracts to understand grievances
and relevant details. Compiled information for parties submitting inquiries or complaints.
 Worked with stakeholders to identify and enact effective changes to address systemic problems.
Government Business Medicare Correspondence (2008 – 2009)
 Reviewed and processed correspondence from members and providers. Resolved claim issues
and payment disputes and submitted relevant documentation for medical review.
 Interviewed medical specialists, claims adjusters, and other parties in order to compile evidenc e
and other data related to disputes and other ongoing investigations.
 Prepared incoming documentation to be reviewed and applied to member claims.
Clinical Innovation Specialist (2005 – 2008)
 Evaluated and approved or denied prior authorization requests for prescription medications.
 Processed requests received by fax, ensuring that they were addressed appropriately.
 Submitted mail order prescription requests for customers, verifying all details were accurate.
VOLUNTEER EXPERIENCE
Youth Development Volunteer, Bates Memorial Baptist Church (2005 – Present)
Co-President, University of Louisville Black Diamond Choir (2000 – 2005)
EDUCATION
Master of Arts, Human Resources, Ottawa University, Jeffersonville, IN
Bachelor of Arts, English, University of Louisville, Louisville, KY