JFK Medical Center hired Convergent to help collect on difficult workers' compensation and motor vehicle accident claims in order to free up resources to focus on other claims. Convergent reduced JFK's accounts receivable days from 64 to 38 days through experienced on-site staff, robust tools for accessing account information, and educational workshops. JFK recognizes the partnership as valuable and attributes their ability to lower accounts receivable to Convergent's people and processes.

1. Case Study
JFK Medical Center
Convergent helps JFK Medical Center reduce accounts
receivable by more than 20 days.
Founded in 1967, JFK Medical Center is a information needed to effectively collect on
non-profit 498-bed community hospital in these accounts. Derek Pickell, President,
Central New Jersey. With more than 900 Convergent Revenue Cycle Management,
affiliated physicians, JFK offers a complete explained, “Convergent understands that cash
array of advanced services including general flow and improved revenue are absolutely
and specialized surgery, cardiac care, critical to the viability of any healthcare
maternity and pediatric care, and emergency organization. Our primary focus is always to
medicine. help our client partners improve their financial
position from the very start of the relationship,”
Issues
Convergent’s use of onsite staff also simplifies
the reassignment of accounts. “We found the
Although JFK Medical Center made great
transition to outsourcing to be seamless with
efforts to manage their Workers’ Compensa-
Convergent,” said Kaiser. “We were able to
tion and motor vehicle accident accounts, JFK
continue our own work with minimal disrup-
ultimately decided to seek outside help,
tions while Convergent applied their legal
freeing its patient account representatives to
bench strength to our difficult accounts.”
focus on managed care and government-
involved payers. “Workers’ Compensation and
Communications between customer and
motor vehicle accident claims have always
vendor drive the success of any business
been a problem. We wanted to find a partner “Convergent is always
relationship. The Convergent web portal
to bring in the revenue from these difficult able to give accurate
provides real-time summaries and interactive
claims and free us to focus on current claims,” answers on specific
reports to give clients the facts and figures
said Cindy Kaiser, JFK Corporate Director, accounts, and the
they need to effectively manage finances and
Revenue Cycle.
operations. customer website is
phenomenal.
After considering other vendors, JFK chose
“Convergent is always able to give accurate
Convergent as its revenue cycle outsourcing
answers on specific accounts, and the I can always count on
partner. Convergent offered JFK highly
customer website is phenomenal. I can always finding the most
competitive rates, proven success collecting
count on finding the most up-to-date
Workers’ Compensation and motor vehicle up-to-date information on
information on the work that Convergent is
accident claims, robust tools for easy access the work that Convergent
doing for us,” said Marilyn Smith, JFK
to account information and a reputation for is doing for us.”
Supervisor, Patient Accounts.
providing valuable education to hospital billing
staff as a complimentary service. Marilyn Smith
Convergent included education services in the
solution and regularly conducts workshops for Supervisor, Patient Accounts
the internal billing staff at JFK, helping to raise JFK Medical Center
Answers their effectiveness and morale.
Convergent immediately placed an experi-
enced professional on site to gather the
888.511.7901 www.convergentusa.com/healthcare Page 1

2. JFK recognizes that technology can contribute
significantly to the effectiveness of collections
efforts. The hospital is currently using manual
processes for the Workers’ Compensation and
motor vehicle accident claims that Convergent
works. “We know that automation will improve “We are very pleased with
our results,” said Kaiser. “We are talking with our Convergent
Convergent about putting the technology we partnership and the
need in place and looking forward to making financial results we have
that move with Convergent, building on our
achieved.
partnership well into the future.”
These complimentary workshops target We know our bad debt
specific healthcare reimbursement issues that would be much higher
challenge the JFK team of billers, providing About Convergent without them”
the legal and regulatory information they need
Formed in 1992, Convergent combines Cindy Kaiser,
to see faster, more positive results on the
healthcare-focused legal expertise, advanced
claims they manage. Director, Revenue Cycle
technology and superior claims reimbursement
management to deliver outstanding results for
JFK Medical Center
Outcomes more than 630 hospital clients, resolving their
most significant receivables management
For more than four years now, Convergent has challenges.
been helping JFK collect on Workers’ Com-
pensation and motor vehicle accident With more than 690 employees, including more
than 60 healthcare attorneys, Convergent is the
accounts. In that time, days in accounts
leading provider of solutions for non-governmental
receivable have come down substantially, from insurance, self-pay, Workers' Compensation, motor
roughly 64 days at the start of the outsourcing vehicle accident and aged problem claims, as well
relationship to approximately 38 days now. as patient access solutions. In addition to helping
our clients resolve their most complex reimburse-
“We attribute our ability to reach and maintain ment issues, Convergent’s legal workshops,
such a low number to the people and training and real-time interactive reporting enhance
processes that Convergent brings to bear on all aspects of the revenue cycle.
the challenge of working these claims,” said
Learn about our services at
Smith. “We are very pleased with our
www.convergentusa.com/healthcare.
Convergent partnership and the financial
results we have achieved. We know our bad
debt would be much higher without them.”
Convergent’s relentless pursuit of process Convergent Revenue Cycle
excellence has helped JFK improve its own Management, Inc.
internal revenue cycle processes.
13575 Heathcote Boulevard
“Convergent is always looking out for us,” said Suite 300
Gainesville, VA 20155
Kaiser. “For example, we’ve recently stream- 888.511.7901
lined our front-end processes and improved
our back-end results by applying their ideas www.convergentusa.com/healthcare
and recommendations.”
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