1. A document routing process at a VA health care system required a minimum of 35 manual touchpoints, resulting in lost or misplaced documents and wasted time spent on unnecessary revisions. Documents were tracked manually in an error-prone Excel spreadsheet. 2. An analysis identified operational barriers like the high number of manual steps, tracking errors, and stakeholders contacting the office frequently for status updates or resubmissions. 3. By creating a routing workflow in SharePoint, the new process eliminated manual steps and tracking errors. Documents could now be efficiently routed and their status visually tracked, saving significant time and resources.