6. A Connected World
“Imagine a world where your card, based on your
driving pattern, route and usage negotiates a new
insurance premium and optimizes the payment
experience for you. That’s the very real future”
James Hickson, CEO MASH Group
11.09.2017 Presentation title 6
7. 2. IT IS ONLY ABOUT CUSTOMER EXPERIENCE
•Just like Google with
search, providers that
are present across the
payments journey in
the moments that
matter will win
•Payments will become
the lynch pin of
broader services.
82%
of consumers spend more
when they feel valued
11.05.2018 The future of payments 7
9. 4. Gimme Gimme More…Rewards
• Consumers crave personal rewards
and will share personal information to
get it
• Payments players have a huge
opportunity….
• Rewards will go beyond cards and
consumers digitizing their coupons,
rewards will shift to experiences and
reflect lifestyle needs and delivered in
real-time
11.05.2018 The future of payments 9
48%
of consumers would switch
their primary rewards card to
get more value for their
purchases, and
42%
would switch for large
upfront bonus
