James Williams has over 20 years of experience in customer service, beginning in 1988 and expanding significantly from 1997-1998 as a contracted computer technician for the Department of Defense. He has held a variety of customer service roles both before and after his military service, including working at Dairy Queen, as a handyman, a pet consultant at PetSmart, and in new car sales. He describes himself as a motivated, outgoing, and hardworking individual who prioritizes spending time with his family.