- Jagadeesh Narra has over 8 years of experience in IT including 5+ years of experience in L1/L2/L3 support, .Net applications support, and 4 years as a SharePoint Administrator. - He has extensive experience administering and configuring SharePoint 2010/2013 including service applications, search, user profiles, upgrades, and more. - He also has experience developing and supporting various .Net web applications including providing operational support and resolving incidents.

1. Jagadeesh Narra
Mobile: +91-9985488260
E-mail: narrajagadeesh@gmail.com
SUMMARY
• Having total 8+ years of IT Industry experience.
• Having 5+ years of experience in L1/L2/L3 support, Production and .Net Applications
support.
• Having 4 years of experience as a Sharepoint Administrator.
• To act as L1/L2 and L3 support in investigating incidents and resolving these incidents for Web
and Database systems.
• Taking care of Change/Release management process.
• Provide 24x7 operational supports to all production practices on holidays and weekends.
• Monitor all alerts and escalate all issues for all procedures and systems.
• Assist all customers and provide production support for all designs and perform tests on all
installation process for infrastructure.
• Coordinate with IT groups and external vendors and ensure effective application services to
ensure reliability of all applications.
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all
production processes.
• Develop and maintain professional relationships with all online business teams.
• Coordinate with various teams and raise support ticket for all issues, analyze root cause and
assist in efficient resolution of all production processes.
• Hand on Experience in SharePoint 2010/2013 Administration and Troubleshooting.
• Hands on Experience in SharePoint 2010/2013 Farm installation and Configuration.
• Experience in Configuration of Service Applications like User Profile, Search, Manage Mata Data
Service (MMS) and BCS in SharePoint 2010/2013.
• Experience in monitoring the SharePoint server farms.
• Extensive experience in administering Shared Services like Search and Indexing with Property
and Scope, Audience Targeting in User profiles in SharePoint 2010.
• Hands-on experience in configuration, customization, administering and managing SharePoint
Portal Server 2007 and SharePoint 2010.
• Hands on Experience in Upgrading Migration SharePoint 2010 to SharePoint 2013.
• Good knowledge in all upgrades Methods Attach DB, In-place Upgrade and Visual Upgrading.
• Good experience in SharePoint 2010/ 2013 can work effectively with Web parts, Document
Libraries, List Libraries.
• Experienced in deployment of solution packages, WSP files and features in SharePoint web
farms.
• Installing the cumulative updates to the SharePoint environment.
• Experience in configuring and working with Shared Service Providers (SSP) and working with
new features in SharePoint 2010/2013.
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2. • Worked on Creating site collections and sub sites, adding the user, give permissions to the users
for the site collections.
• Good Experience in creating and administrating Content Databases.
• Good knowledge on PowerShell commands.
• Good experience in C#.net, ASP.Net, HTML, CSS, Javascript, SQL.
• Working knowledge of Microsoft Active Directory, DNS and Internet Information Services 6.0/7.0
• Knowledge on IBM SPSS Dimensions, Quantum, Confirmit.
• Very Good knowledge on Market Research Domain.
EMPLOYMENT PROFILE
• ValueLabs from April 2010 to Till date.
• Adea Technologies from May 2008 to March 2010.
• Yash Technologies from Aug 2007 to May 2008.
PROFESSIONAL EXPERIENCE
Project 1:
Title : Atlas
Client : GFK
Employer : ValueLabs
Description:
Atlas is a Dot Net web application. It is used to recruit panel members to participate in online surveys
and automatically send an email campaign including sending reminders. Through the Atlas you have
the ability to review and modify respondent information for authorized panel members. It Manage the
Survey including activation and compiling. Uses various SPSS modules to interface with mrInterview
for publish/activate questionnaires; Atlas provide manage sample and invitations and collect survey
information. It provides data extraction of survey information and it provides simple reporting
functionality as well.
Roles & Responsibilities:
• Provide second-level support for application.
• Responsible for tracking of trouble tickets and resolution of escalated incidents.
• Coordinates with customers to resolve functional support issues.
• Works on cross-functional teams to proactively address support issues.
• Provide 24x7 operational support to all production practices on holidays and weekends.
• Monitor all alerts and escalate all issues for all procedures and systems.
• Monitoring Atlas and Dimension servers.
• Working on error logs and exceptions.
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all
production processes.
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3. Environment:
C#.Net, Visual Studio 2012, SQL Server, 2012, IBM SPSS Dimension 7.0, Confirmit 18.0
Project 2:
Title : AskGFK
Client : GFK
Employer : ValueLabs
Description:
AskGFK is an internal communication portal in GFK. All the Atlas project communication and project
details are hosted here. Farm has 70 team sites. As a sharepoint admin I am responsible for the below
activities.
Roles & Responsibilities:
• Manage users and group accounts, create site collection.
• Deploy and configure solutions, sites, adding site content, customize list
• Sharing and securing file permissions, enable access to end users, adding site owners.
• Mange user profiles and audience.
• Add site collection administrators; add user groups and managing user permissions.
• Configuring Excel services.
• Managing sharepoint service providers and Mysites.
• Working on error logs and exceptions.
• Troubleshooting third party tools through vendor communication.
• Performed Microsoft sharepoint cumulative upgrades.
• Daily and weekly monitoring sharepoint servers.
• Working incident raised by the users.
Environment:
SharePoint 2013, SQL server 2012, JIRA.
Project 3:
Title : RMP (Rich Media Portal)
Client : LEE
Employer : Adea
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4. Description:
The Rich Media Portal (RMP) is a Portal for rich media management, enabling companies to easily
manage, search and distribute their rich media files. By integrating the security and collaboration features
of a Portal with the rich media management features of a Digital Asset Management system, the RMP
utilizes existing tools and storage formats to automate media management and workflow, resulting in
increased efficiencies.
The RMP offers one place for all users - employees, vendors or customers - to access the
information they need to do their jobs. Utilizing your company's Active Directory structure, the RMP offers
role-based access and security, ensuring that the right people see the right content. The RMP offers a
federated search of all information, assets, metadata and more The RMP Calendar allows users to track
and view their schedules, timelines and due dates. Additionally, the Calendar offers a manager an
overview of employee's schedules.
. Roles & Responsibilities:
• Design UI using Microsoft Expression Blend.
• Involved in Unit Testing, Integration Testing
• Prepared Use cases and Unit test cases.
• Prepared the following documents General Requirement Specifications (RS), Software
Requirement Specifications (SRS).
Environment:
Silverlight 2.0, C#.net, Blend.
Project 4:
Title : Critical Care Company
Client : OHMS
Employer : Yash
Description
This system consists of Patient Enquiry, available services and Appointment scheduling. The Patient
Enquiry Module provides enquiries about the patient, the patient's location, admission, and Appointment
Scheduling and Discharge details. The service module deals with all the services available in the hospital
and the charges for these services are stored through this module. Appointment scheduling Module
provides facility to the patients to fix up appointments with their doctors. Appointments can be scheduled
for Consulting Doctors and Operation theatre appointments by the authorized user.
Roles & Responsibilities:
• Prepared the following documents General Requirement Specifications (RS), Software
Requirement Specifications (SRS).
• Designed and implemented Data Access using ADO.NET
• Designed and implemented ASP.Net web user Controls.
• Used validation controls for server side validation and JavaScript for client side validation
Environment:
ASP.Net, sql server 2000, c#.net
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